As a brand new customer, I was excited to try Castle HIll for the first time during their annual Cider Fest. The day of, my husband and I were feeling sick, therefore I called the facility to see if there were any other alternatives for that day. I explained to the employee that while we were both sick, we didn't necessarily want to miss the event and would attend if we were unable to receive a refund for our prepaid tickets. After the employee discussed the situation with the manager, he told us it would be no problem to issue a refund and he recorded my contact information.
2 1/2 weeks later after two e-mails, I finally received an e-mail back with no apology, but instead with a remark that they could not give me a refund and that the "event was a blast, too bad you could not make it." A couple days later, I called the event coordinator to discuss the situation, and was told to e-mail her and she would take care of it the following day. Now two weeks later with no reply or acknowledgement, I feel the need to write a review about my first and only experience with Castle HIll.
I am extremely disappointed with their complete and utter lack of customer service. It would be one thing if I had been told in the first place that we could not receive a refund, because then we would have attended the event, but to be promised one thing and then have them go back on their word is inexcusable. Castle Hill clearly cares more about taking money from customers than making and retaining customers. At this point, it is not even about the $40 that I lost to this company, but more the alienation that I have received that I am most disappointed about. I will make sure to let others in the area to stay away from this facility. They have forever lost this Cider lovers' business.