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“Great girls getaway” 4 of 5 bubbles
Review of The Omni Homestead Resort

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The Omni Homestead Resort
Ranked #1 of 2 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Palm City, Florida, United States
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great girls getaway”
4 of 5 bubbles Reviewed October 11, 2013

We only could afford to stay one night and had a great time. Staff were very friendly from the time we pulled into the driveway. Our request to upgrade to a suite was granted which made our trip even better. Complementary high tea, indoor heated mineral pool, and historical tour were great. The rooms dated by to 1904 and were nicely updated but still retained their historic character. Room service was prompt, very friendly and some of the best eggs benedict we've had anywhere. We skipped the spa facilities after seeing how much we could do without spending a small fortune. The grounds are beautifully kept.

Room Tip: Lower floors in the older sections have higher ceilings. As you go higher up, the ceilings get lowe...
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  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,379 reviews from our community

Traveler rating
    2,342
    1,114
    530
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    130
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (617)
Date | Rating
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  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed October 11, 2013 via mobile

Our trip was a visit to the quality resort of years gone by. Comfortable environment with a beautiful setting. Wonderful new canyon ranch spa. Lots of fun doing skeet shooting at their on site shooting range. The breakfast buffet was fabulous! Although the dinner meals left something to be desired and could have been seasoned better. Overall a very nice experience.

Stayed October 2013, traveled on business
Helpful?
Thank Rpbp4_6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed October 11, 2013

We just returned from 4 days at the Homestead. The hotel and grounds are beautiful. Our room was in the garden wing and larger than the usual convention rooms. We were lucky about that, but the room needed a good cleaning, thick dust along the base boards, old grapes on the floor under the desk and along the edge of the bed.
The restaurant was very pricey, service OK, be careful about wines by the glass, I ordered a Merlot, thinking house wine, $16 a glass.
We had lunch in the bar area, could not find a clean table, one server working that area and there was a convention at the hotel!! The chopped salad had no lettuce and was tiny, with very old tomatoes. The only soup left was an asparagus soup, luke warm. Our server did not charge us for our lunch, which was a kind gesture. I think he was embarrassed.
Be aware of the personal parking, it is the same price as valet parking without the tip.
Also, internet was $19.95 for 24 hours, which we thought was high.

Room Tip: With all the beautiful grounds to see, ask for a view. The convention rooms did not have a view. We...
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  • Stayed October 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Caroline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, October 15, 2013
Thank you for being our guest and taking the time to provide feedback on your experience. We pride ourselves on being a luxury hotel with elegance and cleanliness throughout the property, and strive to provide each and every guest with a unique, memorable experience. Your comments and observations will be shared with our managers so that we may make improvements. (High-speed wireless internet is included in the Daily Resort Charge; however, there is a fee to upgrade).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 11, 2013

Outstanding accomodations and service. An incredible place for a business meeting/conference, or just a weekend retreat. (Great golf as well!) I have visited for both business and peasure, and look forward to my next opportunity to return.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank sigma7s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 11, 2013

This hotel will try and charge you twice for meals, and you may even get charged for an event given at the hotel during your time of stay that you did not participate in. Save your money and stay at another resort/hotel. This resort is not worth the money they are asking.

  • Stayed October 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
2 Thank Robyne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, Manager at The Omni Homestead Resort, responded to this review, October 15, 2013
It is disappointing to read this posting after our conversations on Oct. 8 when we communicated and I apologized profusely for the accounting mix-up. This is a rare occurrence and was certainly not intentional. As I mentioned, we have rectified the error and again are very sorry for the inconvenience you experienced. We hope you will return again in the future.
Brent Glashan
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McLean, Virginia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 11, 2013

A great hotel but some problems with the food service and quality. Amenities are of excellent quality and the staff is very friendly and knowledgeable. Rooms are large and comfortable. There are some indications of deferred maintenance such as bath mats unraveling and mold around windows but nothing significant that would mar our stay. Overall, it still rates as excellent.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank BobStLouis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, October 15, 2013
While I was certainly pleased to read that your overall experience was excellent, I wanted to sincerely apologize for not meeting all your expectations. We will revisit our processes in order to ensure that everything in our guestrooms is in order prior to arrival. Additionally, we have shared your observations with our Culinary Team who will use your comments as an opportunity for improvement. Thank you for letting us know about your visit, and we look forward to serving you again at The Homestead.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
188 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 bubbles Reviewed October 10, 2013 via mobile

We were so excited to get a sitter and head the the Homestead for the weekend. I didn't mind using the vallet, although it was crowded. I didn't mind paying extravagant prices for the meals. I didn't even mind the "resort fee" to walk around and look at the trees and swim in the pool. What I did mind was the tiny rooms with small bathrooms that I was charged more for, than staying at a Best Western. To think I could stay at a meager hotel like a Best Western for a fraction of the price, and the Room would have been NICER at the Best Western was disappointing, to say the least. The room fee was so overpriced when I was paying a resort fee on top if the overpriced room. (I wouldn't have minded the rooms being so overpriced if I wasn't paying a resort fee ALSO.). I was being charged double to stay in a historic dwelling.

I did report that the tv never worked and our heating unit was very loud and disturbing. When I spoke to the front desk they basically told me to have a great day. I did email the contact link. They responded with a free room upgrade. Ummmm... Will take more than that to stay there again!

  • Stayed February 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Davijuls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, October 11, 2013
Thank you for sharing your review of your February visit to The Homestead and for being so candid in your remarks. We apologize for not meeting your expectations. To clarify, the current resort fee is added to the nightly rate and covers high-speed wireless internet access in guest rooms and resort public areas, in-room coffee, USA Today (Mon.-Fri.), afternoon tea, nightly movies, property shuttles to all resort recreational activities, access to our new state-of-the-art Fitness Center, pools (indoor and year-round outdoor Allegheny Springs), tennis courts (seasonal), and gratuities for housekeeping staff. Our $25 million transformation of our Canyon Ranch SpaClub, new dining venues and other amenities is now complete and more exciting plans are underway. We hope that you will return to The Homestead in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Omni Homestead Resort

Property: The Omni Homestead Resort
Address: 7696 Sam Snead Highway, Hot Springs, VA 24445
Phone Number:
Location: United States > Virginia > Hot Springs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Omni Homestead Resort 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
Open since 1766, The Omni Homestead is one of America's most storied resorts, offering unparalleled hospitality and southern charm in a 2,000-acre setting within the Allegheny Mountains of southwestern Virginia. Renowned for its natural hot springs, The Homestead is distinguished by 483 luxurious guest rooms and suites, 72,000 square feet of meeting space, a wide array of fine and casual dining choices, an expansive spa, championship golf courses that include one of the nation's finest mountain courses (The Cascades), Allegheny Springs, a two-acre family-friendly water attraction complete with lazy river, water slides and water play zone. The resort also offers the South's first downhill ski area, an Equestrian Center, top-rated Shooting Club, archery, canoeing, falconry, Segway tours and a wealth of other recreational attractions. ... more   less 
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Also Known As:
The Homestead Hotel Hot Springs
Homestead Hotel Hot Springs
Homestead Va
Homestead Hot Springs Virginia
Homestead Hot Springs Va
Homestead Resort Hot Springs

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