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“Fantastic stay”

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The Omni Homestead Resort
Ranked #1 of 2 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Franklin, Tn.
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Fantastic stay”
Reviewed April 2, 2013

I was a little wary after reading a few recent reviews, however our stay was wonderful, we had planned a quick 2 night getaway on our trip to DC. We arrived the first night, checked into a standard king room, and it was lovely. The room was spotlessly clean, I loved the walk in closet, and the bathroom was very nice. There had been a complaint about hot water in previous reviews, but we had plenty and it was definitely hot. Our bed was very comfortable. That night we had dinner at Sam Sneeds, I had lamb sliders, and both my husband and I thought they were fantastic. He had the burger and it was also very good. The next morning we had breakfast in the dining room, it was included in our rate, the breakfast was extensive with everything imaginable, and everything we tried was delicious. We then hiked around the property and up to the ski slope. We were there midweek, and as it was late March we knew it was going to be closed! That afternoon we took the Cascades Gorge Hike, and it was a beautiful hike and our guide was excellent. We arrived back at the hotel in time for afternoon tea, it was lovely, and a nice finish to our hike. We then headed to the outdoor hot tub, and relaxed before dinner. We had dinner that night in the main dining room, and yes, the men do have to wear a coat, and yes, we knew this before we arrived. This had been explained when we made our reservation and it was also in several emails from both the concierge and in our confirmation, so I do not understand why people have acted surprised in their reviews about having to wear a coat. Both our dinner and the service was excellent. We checked out the next morning. I highly recommend this resort to everyone. in the interest of disclosure, we did not do golf, tennis, horseback riding or the spa, so ... The new spa was under construction and soon to be open as we walked through this area and it looks to be fantastic. Also, while we were there the weather was cold, so outdoor activities were limited.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LindaFranklin_Tn_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, April 5, 2013
Thank you for your enthusiastic endorsement! We are thrilled you chose our mountain resort for a quick getaway and that you had a chance to enjoy many of the wonderful things The Homestead has to offer - from lovely accommodations, to great food, outdoor whirlpool, to our guided Cascades Gorge hike, afternoon tea, and the ambience of our Main Dining Room. We hope that you will be able to return soon for a longer visit and enjoy more of what our historic resort is all about.
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Traveler tips help you choose the right room.   Room tips (653)
Date | Rating
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English first
Richmond, Virginia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 2, 2013

Have been to The Homestead many times before and my husband's family has been coming here since he was a child. A lot has changed over the years...we are not shy to pay the high prices but with that, we have high expectations. There is a lot of construction which may be part of the problem and we have decided to wait to come back once everything has been finished but in our two visits in the last three months we've had the water go out for hours, no tv service, terrible breakfast in the room (poached eggs that were hard boiled, parts of the meal missing), servers preparing the ballroom for breakfast service while we were still eating our $300 dinner (moving tables around us while eating dinner), lines that wrap around the historic lobby to get tea. The list goes on... The resort is building a canyon ranch spa facility which I hope will be all it says it will be but for now for those of us that grew up with the homestead traditions we are not sure if this will be our future tradition.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank KC M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, April 5, 2013
Thank you for writing about your visit to The Homestead. We value the opinion of our repeat guests as your comments are important to us. We are sorry we did not meet your expectations or ours on your last visit. It is our goal to provide each guest with a first-class memorable experience as we work to complete our renovation projects with the least amount of inconvenience as possible. Obviously, we fell short during your stay. Be assured your comments are taken seriously and will be used as tools for improvement. We hope you will visit us again once our renovations are complete as we would welcome an opportunity to provide you with the legendary service that you have come to expect from us.
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Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 2, 2013

We have been to the resort many times. The staff always make you feel at home. The indoor and outdoor pools are fed by the hot spring, and are great for kids. The ski resort is a low key place for families with young skiers, limited for more advanced skiers. They have a spa, bowling alley, horse rides, and a great gorge hike. Food is pricey, but there are some less expensive alternatives at Martha's Market. We love Sam Snead's, and have never had a bad meal there. The main Dining Room is nice, with good service. The 1766 Grill was the most disappointing experience we have ever had there. The service was bad from about mid meal on.

Room Tip: Choose a room that's not close to Great Hall
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  • Stayed January 2013, traveled with family
    • Value
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Helpful?
1 Thank DStrassy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, April 5, 2013
Thank you for writing about your visits to The Homestead. We enjoy hearing from our long-time guests as your opinions are important to us. We hope to have the pleasure of welcoming you back again soon, and many times! (The former bowling alley location is now being converted into a state-of-the-art fitness center for our Canyon Ranch SpaClub which will be opening in a few weeks.)
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Alexandria, Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 1, 2013

The homestead is a great place to stay. There's a lot that can be confusing or unknown when you stay there. Last year my son really enjoyed their game room and bowling alley. We returned this year to find them under renovation and closed. Not something they told us about when we booked. Also, you are kind of on your own for lunch at that homestead but on our recent visit, my son stumbled upon a buffet lunch in a room behind the bar. When I asked about it I was told that sometimes they set up a buffet lunch ( price was reasonable) based on the head count in the hotel. That was something that I was never informed of and would have taken advantage of had we known. Also, this year we returned to Sam Sneads tavern only to find the menu changed, it was more expensive with less selection. On a positive note, we really enjoyed their super heated outdoor pool. Wonderful to swim outdoors and watch the snow falling on mountains. Also enjoyed the new skating rink. So my advice to anyone planning a visit, check and double check on what is available, what is closed, look at menus and ask about the buffet lunch. Also, I really enjoyed the breakfast and dinner in the main dining room, contrary to other reviews. Yes, it's southern food but plenty of fresh fruits and veggies, good selection of dishes. It's not all country biscuits and gravy.
What I really love about the homestead is that it is kid friendly without feeling like your trapped eating funnel cakes all day or ordering off laminated menus at sticky tables. You and your kids can have a good time.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathryn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, April 5, 2013
Thank you for writing about your recent visit. We are delighted you enjoyed our new heated outdoor pool (now open year-round), ice-skating rink, dinner and breakfast in our historic Main Dining Room, and the Lobby Bar buffet lunch. We thank you for your observations and suggestions and will strive to do a better job on informing our guests of dining options. The former bowling alley location is being converted into a state-of-the-art fitness center for our new Canyon Ranch SpaClub which will be debuting in a few weeks. We are hoping to make plans for a family game center that will feature bowling and other games sometime in the future. We are excited to announce that we will be opening a miniature golf course this summer which families will be sure to enjoy. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 29, 2013

My husband, step-kids and I have been to the Homestead for the last three years, after holding our wedding at the resort. We absolutely love the resort, the spectacular grounds, and numerous activities. We also just love to sit around the huge communal bonfires, make s'mores and drink wine/hot chocolate, while the kids play old fashion lawn games like corn hole and croquet. The front porch is fantastic.

That said, on our most recent trip, we were disappointed by the food options. Sam Sneed's Tavern was excellent, as was the breakfast buffet (expensive but worth it). We ordered room service one evening and frankly it was terrible--I was surprised at the poor quality of the food given the resorts reputation. The pasta bowls were terrible--don't order them. We also ate one evening in the formal dining room--while the service and atmosphere was good, the food was mediocre given the price. The food did not meet our expectations of fine dining.

Overall we still had a great time and highly recommend a trip to the Homestead. Just be aware of the lack of food choices. As for the Homestead Management, I hope that you incorporate the resort's food and dining experience into an overall customer experience strategy that better suits your brand.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank GWong2908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, April 5, 2013
It is always good to hear from our repeat guests as we value your opinion. We are pleased you enjoy so many things which make our resort special, from our expansive front porch, to playing old-fashioned games, to enjoying family time with s’mores around a bonfire. We are sorry we did not meet your expectations on this visit in some other respects. Be assured our Culinary Department has reviewed your comments and suggestions and will use them as tools for improvement. We are excited about our new restaurants which will be opening in a few weeks and hope that you will return to experience them.
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2013

We are members of the owners club at the Homestead. 34 houses up the hill from the hotel. We have partial ownership and get 27 days a year of use. Upgrades to the Homestead are welcomed and seem good. A lot of us bought into the owners club because of the golf experience. The Homestead has closed the Lower Cascades, one of it's three courses. It was an interesting and fun course to play. This closure will put more pressure on the two remaining courses, making them more crowded and slower to play. This seems a huge mistake.

Stayed February 2013, traveled with family
Helpful?
1 Thank JFMey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, April 8, 2013
Thank you for sharing your opinion. We are very proud of the Cascades Course, designed in 1923 by William S. Flynn. The Cascades has been ranked among the “Best Resort Courses” by Golfweek and opens for the season this week. The historic Old Course also offers exceptional play and boasts the nation’s oldest first tee in continuous use. Both courses are consistently ranked among the finest golf courses in the country. While golf used to be the main focus of our guests at The Homestead and it is still an important mainstay, over the last decade interest of our guests has also shifted to other recreational pursuits, and we have accommodated that interest by expanding our outdoor recreational program. We are now proud to offer Falconry, archery, canoeing, kayaking, mountain biking, nature hikes, paintball, hayrides, Segway tours, Back Country Driving School, water slides and lazy river, and much much more. These new activities are in addition to our traditional offerings which make The Homestead so special such as golf on two championship courses, Equestrian activities, Shooting Club, fly-fishing, tennis, the Spa, etc. We are excited to announce we will also be opening a miniature golf course this summer which will be very popular with families. Since there is now so much more to do at The Homestead, we are able to accommodate play on our two championship courses.
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Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 28, 2013

We are at The Homestead now, on the third day of our five-day family vacation (my mother, myself, and my 2 teenaged sons). I have heard a lot about The Homestead over the years, so we decided to give it a try for Spring Break.

In a word: Disappointing. It's pricey, but there's nothing at all special about it, and in fact it's a bit of a stretch to call it a resort. To me, a resort is a place where you can sit by a pool and be served food or drinks, a place where there are multiple delicious dining choices, a place of luxury. This is more like a fairly nice hotel, with a variety of outside vendors offering a la carte activities - some of which are worth the money and some of which are outrageously over-priced.

THE GOOD:
+ SERVICE: The staff here is excellent, very friendly and they really do go the extra mile to tend to your needs. I found this across the board (eg wait staff, spa staff, check-in, concierge, etc). They really make the place.

+ SWIMMING: They have a lovely heated indoor pool, AND a nice outdoor heated pool with hot tub. It is in the 30's right now, and we have all been quite comfortable swimming in the outdoor pool complex (there is a small skating rink in this complex too). In the summer, there is also a slide and a lazy river in the outdoor pool complex - which look like they'd be great. There is no extra charge for any swimming.

THE OKAY:
* ACTIVITIES: There are a lot of activity choices. However, many are not available right now (this was not advertised on the website), some are not as cool as they may seem, and some are ridiculously priced - even for a resort.. For example, right now, and again this is not noted on the website, paintball is not available, nor is the climbing wall. (And of course fishing, kayaking, tennis, golf are not available - but I figured that since it's quite cold.) Another example - my kids did the archery which they were excited about - but they said it was repetitive and tedious - you shoot four arrows, then wait for everyone else to shoot. Then shoot your same 4 hours at he same targets. Today we have Falconry, which I am very excited about, but it's quite expensive ($89/person) and I was told that I could not go and watch my kids / take photos, unless I paid the same. Also if you want to hike the gorge, you are required to pay $31/ person. I find both of these policies to be outrageous.

* THE JEFFERSON SOAK: For $17 you can take a shuttle 5 miles and soak for an hour in a hot spring pool. The soak itself is fabulously relaxing, but the building where it is is decrepit, shabby, and the changing rooms have holes in the walls. Really?

* THE SPA: This should actually be awesome when the renovation is complete (again, it is not indicated on the website that neither the new nor the old spa are open). Right now there is a relocated spa in a series of rooms. I had the most uncomfortable UNrelaxing pedicure in the history of ever. This was not the fault of the aesthetician - she was great. it's because there are not massage chairs for the pedi, or recliners, or even elevated chairs; you sit in a straightbacked wing chair with your feet in a bowl of water (seriously). You put your legs on the provider's lap to have your nails painted. Just super unpleasant. I gently complained, and was told by several people that they "know it's uncomfortable, but when the new spa opens we will have cutting edge equipment". Which does me no good.

THE BAD:

- THE FOOD! By far the worst part of the trip, and the reason I won't come back. (Read the reviews here.) Breakfast is a pretty nice (though not exactly resort-like luxury or upscale food). Lunch can be grabbed at Martha's Market or the Pub. But there are only 2 choices for dinner (other than room service) - the Main Dining Room and Sam Snead's Tavern. The Main Dining Room is needlessly formal (dresses and jackets) and overpriced - but the reason we didn't go is that we checked out the menu ... very limited and Southern. (NOT resort-like, not special.) We went to Sam Snead's once and would never go back - the food was not great. That leaves room service or driving offsite. Also if you're looking for healthy or vegetarian you'll be hard pressed to find much, and there is nothing vegan at all. Just super old-school, Southern comfort food, boring, unexciting, far-from-nouveau, , and overpriced to boot. See the menu and prices on their website.

BOTTOM LINE: Pleasant, nice, but NOTHING special that warrants these prices or even the trip. Summer should be nicer, and the new spa looks like it will be great.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Brookejm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, April 5, 2013
Thank you for sharing the positives and negatives regarding your recent stay. We are glad you enjoyed the friendly service of our staff and swimming in our indoor pool and new heated outdoor pool. We are sorry we did not meet your expectations because of the renovations and that you did not get to experience many of our outdoor activities due to the weather. We invite you back to experience The Homestead when our Canyon Ranch SpaClub and Spa Garden debut in a few weeks, as well as several new restaurant venues for our guests’ enjoyment. Our Culinary Department has noted your suggestions and will use them as tools for improvement.
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Additional Information about The Omni Homestead Resort

Property: The Omni Homestead Resort
Address: 7696 Sam Snead Highway, Hot Springs, VA 24445-2775
Phone Number:
Location: United States > Virginia > Hot Springs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Hot Springs
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Omni Homestead Resort 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
Open since 1766, The Omni Homestead is one of America's most storied resorts, offering unparalleled hospitality and southern charm in a 2,000-acre setting within the Allegheny Mountains of southwestern Virginia. Renowned for its natural hot springs, The Homestead is distinguished by 483 luxurious guest rooms and suites, 72,000 square feet of meeting space, a wide array of fine and casual dining choices, an expansive spa, championship golf courses that include one of the nation's finest mountain courses (The Cascades), Allegheny Springs, a two-acre family-friendly water attraction complete with lazy river, water slides and water play zone. The resort also offers the South's first downhill ski area, an Equestrian Center, top-rated Shooting Club, archery, canoeing, falconry, Segway tours and a wealth of other recreational attractions. ... more   less 
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Also Known As:
The Homestead Hotel Hot Springs
Homestead Hotel Hot Springs
Homestead Va
Homestead Hot Springs Virginia
Homestead Hot Springs Va
Homestead Resort Hot Springs

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