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“Displaced Hospitality”

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The Omni Homestead Resort
Ranked #1 of 2 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Jonesborough, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Displaced Hospitality”
Reviewed March 18, 2013

Just returned from a long weekend at The Homestead, where family has been visting reqularly for 15 years. Not sure if caused by construction, but the typical and touted "unequaled hospitality" is gone. Front desk, concierge, and Sam Snead's Tavern staff seemed to use construction as an excuse, not a challenge to be overcome. Example- over one hour wait for food after ordering at Sam Sneads - kitchen problem likely caused by a revamped menu (no reasons given, just my guess). Example - front desk refusal (after three requests) to arrange Great Hall fireplace fire, since "the fireplace was just cleaned" (it was snowing outside, I think for over $250 pp/pn a little fireplace ash would be OK). No one, especially the concierge, seemed to know how to address malfunctioning doors or elevators. Here's hoping management can get staff attention, hospitality starts inside.

Room Tip: Consider waiting until after outdoor spa is completed.
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  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
6 Thank RFrankRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, March 22, 2013
Thank you for being a repeat visitor of The Homestead. We appreciate you taking the time to post your review and for being so candid in your remarks. We sincerely apologize for our shortcomings and for not meeting your expectations. We hope you will visit us once our renovations are complete as we would welcome the opportunity to provide you with the legendary service that you have come to expect from us.
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English first
Jonesborough, Tennessee
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 18, 2013

Having been a Spring visitor to The Homestead for the last 5 years, and sporadically over the 10 years prior, I must say this year was disappointing. Knowing that construction would be a part of the visit, I will allow for some dust and noise, however, I did not expect the fitness room to be right across the hall from the Rotary Club convention! High Tea has lost its glamour with the serve yourself set up and a cash bar set up the the end of the hall. It took two hours to have our meals brought to us at Sam Snead's Tavern. No apology or reason given. The menu has changed, not nearly as impressive. The breakfast buffet in the main dining room at $27.00 per adult is quite pared down. The omelet chef has maintained her no nonsense bossy attitude for years and we love her for it! She is quite entertaining. There are a few places in town for dining, including a Subway which is a great answer for the kids. Front desk clerk, bell hop, and valet service seemed rushed and frustrated in their daily duties. Housekeeping, however, was excellent, prompt, and friendly as was the main dining room staff! It took well over an hour to get one of our cars after checkout. The other car arrived within 15 minutes. The magic has left The Homestead.

Room Tip: Ask for a room in the old section for character and charm.
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  • Stayed March 2013, traveled with family
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Helpful?
3 Thank Gigitotwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, March 22, 2013
Thank you for your feedback regarding your recent stay. We are sorry we did not meet your expectations as we pride ourselves on being a luxury hotel with elegance and cleanliness throughout the property. It is our goal to provide each and every guest with a first-class memorable experience with Southern hospitality. We are working to complete our enhancements with the least amount of inconvenience to our guests. We invite you back to experience our new Canyon Ranch SpaClub as well as new restaurant venues once they are complete as we would welcome the opportunity to regain your goodwill and confidence.
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Christiansburg, Virginia
Level Contributor
576 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
Reviewed March 18, 2013

Just finished my, perhaps, 10th conference at The Homestead. What had a few years ago been a stodgy old wealth property is quickly changing its image and marketing strategy. This summer they will introduce a range of water sports, mountain driving courses and other outdoor activities for the younger generation.

I hosted two groups of foreigner who are world travelers at The Homestead this weekend. They were very impressed with the overall facility, its exceptional service and the food.

In years past, it seemed that you were nickle and dimed for every little item, e.g. $5 per bottle of drinking water conveniently left in your bedroom; a fee for Wifi; fees for every activity on the property except the indoor swimming pool. These fees have largely been replaced.

My only complaint is the lack of Wifi service throughout the facility, particularly in the conference area. This makes it difficult to have conferences which need access to the internet.

If you are looking for a place where you can leave your problems behind and just be pampered for a few days, The Homestead is where you want to go to!

Room Tip: The rooms are virtually identical inside with the exception being for various size suites. not all r...
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  • Stayed March 2013, traveled on business
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Helpful?
Thank Ernie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, March 22, 2013
Thank you for writing about your 10th stay at The Homestead for a conference! We value your opinion as our repeat customers are important to us. We apologize for the challenges you experienced with Wi-Fi service during your stay and we are looking into this issue so that we may make improvements to better serve our guests. We are looking forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Level Contributor
104 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 18, 2013

What's not to like about a beautiful historic building in the Blue Ridge Mountains. The food is wonderful, the service, while not quick, is exemplary. Rooms are large and spacious, staff is attentive. Amentities in the rooms include shampoo, handcream, shower gel and condtiioner. Each room has a hair dryer and an ironing board, safe, small individual cup coffee maker and a nice size ice bucket.

So with all this luxurious treatment and surroundings, what's with the cheapo paper products in the room. Couldn't even blow my nose properly.

Also, I will never understand why low end hotels provide the internet for free and upscale hotels need it for a profit center.

All in all, it was a wonderful experience which I would do again when I have more time to really enjoy it.

  • Stayed March 2013, traveled on business
    • Value
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Helpful?
Thank 1213pdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, March 22, 2013
Thank you for visiting The Homestead and writing about your stay. We value guest comments and view them as a way to improve the guest experience. We hope you will return again soon for a longer visit so you may enjoy more of what The Homestead is all about.
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Harrisonburg, Virginia
Level Contributor
3 reviews
3 hotel reviews
Reviewed March 18, 2013

While the resort has some renovations going on now, it is still a great place to go. We've been visiting The Homestead for over 25 years and love it. The renovations will only make it and even more fun place to go. The heated outdoor pool and hot tub are awesome. As always, regardless of the weather, "it's a beautiful day at The Homestead". Go and enjoy!

Room Tip: We prefer the east or west wings which are in the "old" part of the hotel. The spa will b...
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  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank SMS540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, March 22, 2013
Thank you for being a repeat guest of our historic resort. It is always good to hear from our long-time guests as your opinions are important to us. We are delighted you enjoyed our new Winter Wonderland with heated outdoor pool and whirlpool. This area will convert to our “Mountain Rush” outdoor pool complex this summer with slides, lazy river, and Kids Play Zone. We hope you will return again soon and enjoy more family fun at The Homestead!
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 18, 2013 via mobile

My boyfriend and I wanted a nice and quiet weekend so we decided on the homestead. Beautiful place with what it seemed to be a lot to do if the weather is nice. Relaxing lounge areas, lobby bar, spa and shops. I believe it's not worth the resort prices however. The greenbrier(which is only 30 minutes away) offers everything plus a lot more and is relative in price. If you are wanting to spend a lot of money you would be crazy to choose the homestead over the greenbrier. It was a great weekend none the least.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rebeccaxoxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, March 22, 2013
Thank you for visiting The Homestead and posting your review. Your feedback is important to us. We hope you will schedule a return visit in the future to experience our $25 million in renovations and enhancements. We would welcome the opportunity to show you a truly great Homestead experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia, USA
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 14, 2013

We spent three night at The Homestead Resort in February and had a wonderful time. The resort has added a new outdoor heated pool and 'hot tub'. The pool is kept quite warm, I heard that it was above 90 degrees although I am not for sure as I did not ask the hotel officials. We had a blast being in the pool while it was snowing all around us and the top of our heads was covered with snow although the rest of us was in toasty warm water.
The spa was under construction and they had taken over some guest rooms for a temporary spa. It definitely did not have the feel of a luxury spa, so we look forwards to going back in the future to see the finished spa, it should be very nice once they are done with the renovations.
We also tried skiing, which was OK. The runs are short and very few, I there are only two or three runs which end up down the hill within a couple of minutes so it is not very challenging or long.
Overall, the resort is a fun getaway for a nice weekend.

Room Tip: We have been to The Homestead for many years and we have never had a bad room. The worse I would sa...
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  • Stayed February 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank GraceinVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, March 22, 2013
Thank you for writing about your visit in February. We are delighted you enjoyed swimming in our new heated outdoor swimming pool and whirlpool while it was snowing! Our new Spa, in partnership with Canyon Ranch, will be opening in a few weeks and we hope you will return for another getaway weekend and experience our new amenities.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Omni Homestead Resort

Property: The Omni Homestead Resort
Address: 7696 Sam Snead Highway, Hot Springs, VA 24445-2775
Phone Number:
Location: United States > Virginia > Hot Springs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Hot Springs
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Omni Homestead Resort 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
Open since 1766, The Omni Homestead is one of America's most storied resorts, offering unparalleled hospitality and southern charm in a 2,000-acre setting within the Allegheny Mountains of southwestern Virginia. Renowned for its natural hot springs, The Homestead is distinguished by 483 luxurious guest rooms and suites, 72,000 square feet of meeting space, a wide array of fine and casual dining choices, an expansive spa, championship golf courses that include one of the nation's finest mountain courses (The Cascades), Allegheny Springs, a two-acre family-friendly water attraction complete with lazy river, water slides and water play zone. The resort also offers the South's first downhill ski area, an Equestrian Center, top-rated Shooting Club, archery, canoeing, falconry, Segway tours and a wealth of other recreational attractions. ... more   less 
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Also Known As:
The Homestead Hotel Hot Springs
Homestead Hotel Hot Springs
Homestead Va
Homestead Hot Springs Virginia
Homestead Hot Springs Va
Homestead Resort Hot Springs

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