This hotel claims they are four star/five diamond. The service and condition of the htoel are anything but. The valet and bell staff were helpful, however upon arrival we found the front desk staff to be indifferent. Despite paying for a preferred room with a resort view, we were initially given a small room, with an old tv that overlooked the front parking area and was next to the ice machine. When we complained, we were told there were no other rooms available, eventhough the website said otherwise. They finally found another for us and after 20 minutes the bellman showed up and took us to our new room, which was a little bigger and had a newer LCD TV. The bellman did not bring new keys nor our luggage with him, so I had to return to the front desk and get new keys. The first set did not work, so I had to return to the front desk again and get new keys made. Upon returning to the front desk, I was accused of holding them next to my cell phone or credit cards resulting in the keys being deactivated. This was not the case as I kept the keys out of my pockets and in the paper folder. The second set worked fine. The carpets in the room looked a little worn, but the carpet in the hallways was even worse, stained, dirty, and wrinkled throughout the hotel. I actually tripped on the wrinked carpet more than once.
Be warned, Room service and the restaurants are definitely overpriced. We were not on the meal plan, and room service for a burger, kids spaghetti, cheese pizza, two shrimp cocktails and three soft drinks totaled $130 after the mandatory $5 per person delivery charge (yes $15 delivery charge for my wife, daughter and myself) and 17,5% gratuity were added to the check. On the second night we decided to have dinner in the dinning room, since we weren't on a meal plan, I inquired about the cost and was told by a Maitre'd and hostess that it would per $80 per adult and $30 per child plus taxes and mandatory gratuity. I also confirmed this same information by calling in-house reservations from my cell phone. $190 for two adults and a child (9 yo) is steep, but my wife really wanted to eat there.
Upon being shown to our table, my wife attempted to pull out her chair and the top of the chair came off. All the chairs at our table were really wobbly and I worried that they would fall apart at any moment. My daughter took a sip of water from her glass and cut her lip a little bit, as the glass was chipped. The waitress apologized for both occurences and was excellent and very attentive throughout the meal. The somelier came and we ordered a bottle of wine. She delivered it and we never saw her again. We had to refill our own glasses throughout the meal. The food itself was excellent, and up until that point, we had really enjoyed our stay inspite of the other shortcomings. At the end of the meal, I was presented with the bill, and was surprised to find that we had been charged $45 for my daughter's hamburger, fruit and desert. I really hate being lied too! When I went up front to protest, and told another maitre'd that we had been told the children's meal would be $30 by the hostess and different maitre'd, he shrugged his shoulders and said, "No its $45 and they were misinformed." When I told him, I would like the bill adjusted since two of his staff were misinformed he refused and said there was nothing he could do. When I asked for a manager, he again refused and said,"If you have that much of a problem with $15 perhaps you shouldn't be staying at The Homestead." I stood there dumbfounded and again asked for manager, either from the restaurant or hotel. The maitre'd again refused and said if I still had a problem I could take it up with the front desk, but he could not and would not summon a manager. I then had to walk to the from dinning room to the front desk (a good distance pass the resort shops and great hall) and asked them to summon the manager on duty to the dinning room. The MOD came and I told her everything. She was fairly new to the resort, but resolved the matter satisfactorily. But again this entire exchange should not have happened at a resort that claims to be 4 star/5 diamond.
Overall our stay was okay, bu the incident with the Dinning Room really soured it. We will definitely think twice before staying at The Homestead again.
- Official Description (provided by the hotel):
- Open since 1766, The Omni Homestead is one of America's most storied resorts, offering unparalleled hospitality and southern charm in a 2,000-acre setting within the Allegheny Mountains of southwestern Virginia. Renowned for its natural hot springs, The Homestead is distinguished by 483 luxurious guest rooms and suites, 72,000 square feet of meeting space, a wide array of fine and casual dining choices, an expansive spa, championship golf courses that include one of the nation's finest mountain courses (The Cascades), Allegheny Springs, a two-acre family-friendly water attraction complete with lazy river, water slides and water play zone. The resort also offers the South's first downhill ski area, an Equestrian Center, top-rated Shooting Club, archery, canoeing, falconry, Segway tours and a wealth of other recreational attractions. ... more less
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- Also Known As:
- The Homestead Hotel Hot Springs
- Homestead Hotel Hot Springs
- Homestead Va
- Homestead Hot Springs Virginia
- Homestead Hot Springs Va
- Homestead Resort Hot Springs