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“Nice place to stop”

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Holiday Inn Express
Ranked #6 of 8 Hotels in Hillsville
Atlanta, Georgia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice place to stop”
5 of 5 bubbles Reviewed October 22, 2012

Stayed here for one night when passing through. Paperwork and keys were already ready when I walked up to the counter to check in. The front desk staff was very nice. Even at 8pm there were cookies and coffee ready! Room was large and clean. Bathroom was good size and clean. Breakfast bar the following morning was well stocked and tasty. Check out was quick.

Room Tip: Back side of the hotel was very quiet.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gonow912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
    59
    48
    17
    4
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
California
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed October 14, 2012 via mobile

We stay at Holiday Inn Express hotels regularly because they seem always to to be up to a certain standard of service and cleanliness. This hotel is the first exception we have come across. The issues started with the fact that the party who came in the door right before us and the party right after us were quoted a rate $10. lower than the one we were given. It was explained that we were being given a higher rate because we had reserved ahead of time. I insisted that the clerk ask her manager to give us the rate that everyone else walking in the door was being given and asked her to notify the manager that we were Priority Club members. We were finally given the lower rate but only because we insisted.

Other issues include wi-fi that does not work on my iPhone either in the lobby or in the room; the network shows up but, instead of the login screen, one gets a message to the effect that the server is not responding. One of the phones in the room does not work. The television reception is dreadful. But the worst of all is that there was hair in the shower and slimey spots on the bathroom floor.

We have learned that this facility is owned by a franchisee who also owns all or most of the other large hotels in town. Perhaps the owner knows that there is no real competition in town and therefore he/she doesn't have to meet the high standards that one usually finds in Holiday Inn Express facilities. In any event, this has been the first and only disappointing experience we have ever had at a Holiday Inn Express facility and the only one I would not recommend.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrazyAboutWalking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review, October 30, 2012
Dear CrazyAboutWalking,

Thank you so much for taking the time to leave us your feedback. As a Priority Club Member we greatly appreciate your loyalty to our brand and hotels. Please accept my sincere apology for the shortcomings you experienced during your stay and I regret our hotel did not live up to your expectations. I have taken note of your valuable comments and will address these to continually monitor and improve the quality and services we offer. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grove City, Ohio
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed September 15, 2012 via mobile

This hotel was conveniently located, in a safe area and had all the amenities we expected. The staff was friendly and very helpful. The rooms were clean and the beds very comfortable. Breakfast was included. Check-in and out was fast and easy. Would certainly stay here again when in the area.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike and Betty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 15, 2012

Just spent two nights at this hotel, while we were in the area for the Old Fiddlers Convention in Galax. Enjoyed the large room, comfortable bed and clean everything. Breakfast was so-so, though we do recommend the warm pecan buns. Also, the fitness room was pretty basic and sad looking... But, everything else about this place, including the friendly staff, was just fine. A good value and an overall good experience.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marielander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 15, 2012

We stopped at this location while heading to Ohio...perfect sleep after long day of drive. Breakfast was perfect bacon and scramble eggs!!!! Room was spotlessly clean. Bed was very comfortable. I slept great. Room had microwave and fridge at no extra charge.

Room Tip: Use coupon book to save a little. We paid $99 regular rate was $115.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RYTravels2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Locust, North Carolina
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 2, 2012

We had planned a last minute trip to camp in the area, when those plans fell through we looked around for a hotel to spend the night in. We went to this Holiday Inn Express as our first stop and because of the great service we decided to look no further and stay. The woman at the front desk (Betty-I think-sorry if i got it wrong) was very helpful and really made us feel at home. She gave us an AMAZING room, it was very clean, the bed was comfortable. I love the selection of soft/firm pillows that they offered on the bed. When we realized we forgot our toothbrushes I called down to see if they had any and they had complimentary ones for us to have. That night there were very severe storms in the area that did knock out the power from about 10pm-3am. The hotel staff were very helpful and really did a great job making people feel safe. It really made for an interesting night! Breakfast the next morning was very good. I was actually surprised by the selection offering. They had sausage, omelets, biscuits, gravy, toast, pastries, yogurt, cereal, juices and probably other things i didn't get around to enjoying too! Great way to start a day. We kind of didn't want to leave for our kayak trip or go home after that.

Thank you everyone at the hotel for really saving our weekend!

Room Tip: We did have a room that was near the stairs, and with the power out there was a lot of activity on t...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfork, Kentucky, USA
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 2, 2012

The room was clean, which is important. The staff at the hotel were helpful. Bed was comfortable. Great place to stay while traveling. Breakfast was very good.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandms_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Property: Holiday Inn Express
Address: 1994 Carrollton Pike Rd., Hillsville, VA 24343 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Virginia > Hillsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Hillsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
The newest addition along the mountains of southwest Virginia is the Holiday Inn Express Hotel of Hillsville, Virginia, conveniently located to I-77 and Exit 14, Adjacent to Shoney s Restaurant. The hotel is located just two miles from the Annual Labor Day Flea market and Gun Show. Special in room amenities include: FREE HIGH SPEED INTERNET, microwave and refrigerator, and free local calls. BUSINESS: Crossroad Institute, Vaughan Bassett Furniture Store, Wilcohess, Tune & Toler and Parkdale Mills. HOSPITAL: Twin County Regional Health Care UNIVERSITIES: Radford University and Virginia Tech University Local Attractions are Blue Ridge Parkway, New River Trial State Park, Annual Fiddlers Convention, Annual Labor Day Gun Show, Foster falls park and Blue Ridge Music Center. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Hillsville
Holiday Inn Hillsville
Holiday Inn Express Hillsville
Hillsville Holiday Inn

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