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“poor breakfast”

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Hampton Inn Hillsville
Ranked #2 of 8 Hotels in Hillsville
Certificate of Excellence
Reviewed June 11, 2013

This is a good hotel... good location, competitive rate, friendly staff, very clean, seems to be a safe location. However, the complementary breakfast was very poor. Because we were checking out and were in a hurry to get on the road, we DID NOT complain to the hotel staff. However, I don't think I should have to do quality control work.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hampton
1  Thank Nathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifer m, General Manager at Hampton Inn Hillsville, responded to this reviewResponded June 28, 2013

Thank you so much for your review. I understand that you were disappointed regarding our breakfast quality. We are always listening to our guests’ feedback and I assure you that your comments will be taken into consideration to improve the quality and selection of our menu items. Your business is extremely important to us and I apologize if you were inconvenienced in any way.

Again, please accept my apologies and I make myself available should you have any further questions.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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423 - 429 of 511 reviews

Reviewed June 6, 2013

Stayed twice, going south and on the return trip a few days later. Hotel is standard Hampton Inn: friendly staff, clean, quiet, comfortable rooms and well designed bathrooms. Bathrooms had the 3 things if think are very important besides cleanliness: hooks, soap dish and ventilation fan, The location is right off of 77. There are 2 restaurants close by (Country something restaurant and Shoney's). We went into town (a couple miles) to Tony's Italian restaurant. Good casual food with great staff. There is also a Mexican restaurant next door to Tony's that is supposed to also be good. Both are located behind the CVS, on the right side of the road heading into town. Worth the drive. Definitely will stay here when traveling through the area again.

Room Tip: Room 226 is end of hallway yet close to the elevator.
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  • Stayed: May 2013, traveled with family
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1  Thank MarylandTraveler104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

We were on our way to visit friends in SC. We stayed here 2 nights. The staff was friendly and helpful, especially Jordan. Enjoyed the complimentary breakfast. Very close to shopping and restaurants. Thank You for a wonderful stay. Janina D.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Janina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2013

This is a nice hotel off I-77, so the location is good and is close to several restaurants, fast food places and service stations. However, the price for the room seemed too high for the location/services. Although I might stay here again, I would also look at other hotels.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hampton
Thank Joyce M O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2013

Our room was very clean & quiet. We used to stop at this hotel some years ago but stopped because it was not as nice. They have done some improvements & it is once again a very nice hotel. Wish there were more restaurants in the area - not just fast food.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Richard V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013

There is not much around this hotel if your looking to eat within walking distance. We walk acrosss highway to Shoney's. As far as hotel, it's fits the model for Hampton Inn: nice rooms, service, continental breakfast... This was a one night stay on our way to the Smokey Mtns.

  • Stayed: May 2013, traveled with friends
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Thank kenjiprice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2013

We have stayed in this vicinity many times over the years but this is the first time we have stayed at this Hampton. It is a nicely adequate Hampton, no particular frills. Lobby and breakfast area are okay, nothing fancy. Other reviewers mentioned how exceptional the staff was but our visit did not demonstrate this....we did not really have any problems but when we did request something the attitude was not to help but to direct where assistance would have been nice...that happened 2 times and kind of leaves you feeling let down especially after reading how helpful the staff was. The rooms were nice & spacious but door slamming was really, really, really loud...so loud it would make you jump, don't know why that happens. It sounds like the person is in your room. The hallway was clean with new carpets, very nice.
I loved the fact that the heating/ac system has a fan that stays constantly on to assist in blocking out hall noise. The bathroom is not up to Hampton standards, in my opinion with older style tiles and a dated sink area. All were clean though, that is important. I probably would not choose to stay at this Hampton again and choose another one nearby when we head north & south each year. We have taken the time to go into Galax and enjoy the Sports Bar at Macado's, fun atmosphere, good food.

  • Stayed: May 2013, traveled as a couple
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Thank HawkSpiritTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Hillsville

Address: 90 Farmers Market Dr, Hillsville, VA 24343-4977
Phone Number:
Location: United States > Virginia > Hillsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Hillsville
Price Range: $111 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Hillsville 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The Hampton Inn is the perfect place to stay if looking for Hillsville, VA hotels. We are situated just off I-77 in the Blue Ridge Mountains, making us the idea stop for both business and leisure travelers on the road. Enjoy free hot breakfast with Hampton's signature waffles and oatmeal every morning plus free wireless internet to keep you connected. Our guest and accessible rooms have the comforts of home with the clean and fresh Hampton bed. As always, your stay with us is backed by the 100% Hampton guarantee. ... more   less 
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Also Known As:
Hampton Inn Hillsville Hotel Hillsville
Hillsville Hampton Inn

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