I don't normally slam in my reviews - before this one, the lowest rating I've given is a three dot (average), but this was by far the worst experience we've had. My bride and I, even though local, decided to use the crown plaza prior to our vacation to Vail because of its proximity to the airport. As the trip leader for the SCWDC 2010 Vail ski trip, I published their parking policy to my 30 travelers. The crown plaza quoted us a AARP price prior to arriving, that they reniegned on we were were there, after a great night at the Ice House - of course we were then stuck. The night manager was surly and not accomiidating.
That night, we were awaken multiple time by a very vocal working lady next door. The night progressed to her friend not paying her at 3:30, and her yelling out the door that he was robbing her. The desk staff wanted to sweep the whole thing under the rug. The three police officers understanding of the evening matched our conclusion. The excitement ended at about 4:00am. Even though I had made multiple trips to the front desk, they did not even hint at comp'ing us a part of the stay when we checked out. Here is where it gets even worst.
The policy of the crown plaza is that some guests are more important than others. We had to stand and watch the 5:30 shuttle leave. Eight of us got on the 6:00 for our 6:00 scheduled show at the airport, and the driver tried to kick us off so two pilots could get one - even though there was two seats remaining.
The place, like the afore mentioned lady has failen from grace. The interior windows had there frames pulling off the windows. We really wondered whether we were safe. This place needs cleaning up - Their managers don't care about their clients, and don't seem to be empowered to make positive changes. Another nit exemplifies the attitude, when asked about the coffee, we were told, "they are always late" if so, they managements job is to make it better. Don't stay here.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more less
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- Also Known As:
- Crowne Plaza Herndon
- Crowne Plaza Hotel Herndon