We waited for over 45 minutes to get the shuttle from the airport to our hotel. We made three phone calls to ask where the shuttle was and were told it was on its way. When we finally arrived, we tried to upgrade our room because they were not full and were denied. We had to change rooms twice, the first time because the bed was uncomfortable the sink would not drain and the second time because the air conditioner didn't work. Hotel staff was rude and unknowledgable about the area. We asked for directions to Washington DC and they couldn't provide any maps or clear directions.
The highlight of our hotel experience was Houlihan's, the hotel's restaurant. They have the best 'shrooms we have ever tasted. Their food was good and the waitresses were awesome! Definitely check them out!
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available 24 hours, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more less
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- Also Known As:
- Crowne Plaza Herndon
- Crowne Plaza Hotel Herndon