Admittedly, I only stayed one night here, so any of my experiences are not based on more than that, but I was a little disappointed with this hotel. More on that below.
First of all, the staff was great. Very friendly and helpful.
I got upgraded to a room in the tower building, which was nice. It was quiet and spacious, but the interior looked old. The carpet looked kind of smudgy, but I think that was more because of its style and age, not because it was actually dirty.
The bed was very comfortable though and the bathroom was spacious and complete.
The work desk was fine as well, but the office chair wasn't and is definitely up for replacement. The internet access was of average quality. The signal strength appeared to be fine, but I had a pretty slow connection.
The air conditioning was really terrible. The noise was unbearable, it was not very effective in cooling the room and the controls also didn't seem to function well. It was actually rather disappointing to see this ancient style airco unit under the window still being used in a Crowne Plaza hotel. Not at all what I expected from this brand. If I'd stayed longer I would have asked for an alternative.
The breakfast buffet had convenient extended opening hours, but I found it disappointing. It offered the usual choices like cereal, bagels, scrambled eggs, etc, but I found the quality to be so so. Again not up to the high standards I expect from a Crowne Plaza hotel.
The airport shuttle bus worked out well. There is a shuttle twice per hour so you need to plan for this, but the driver was very friendly and the airport is just a short drive away.
Overall not a bad stay, but I do hope the hotel management pays attention to several areas where they can do better and live up to the expectations that come with the Crowne Plaza brand.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more less
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- Also Known As:
- Crowne Plaza Herndon
- Crowne Plaza Hotel Herndon