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“Ants in my son's bed--and I have the pictures to prove it” 1 of 5 bubbles
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
Ranked #3 of 20 Hotels in Herndon
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Ants in my son's bed--and I have the pictures to prove it”
1 of 5 bubbles Reviewed August 14, 2013

I woke up the second night of my stay to find my son's bed covered in ants. When I asked them how they would resolve it, they told me I needed to work through Orbitz. I called Orbitz and they contacted the hotel manager, who claimed they had sent up a pest control person and no ants were found. Unfortunately for them, I took pictures of my son's bed and the pictures show the Crowne Plaza to be lying. I would avoid this hotel at all costs. By the way, if you want to see the photos, just post your email address and I'll be happy to send them to you.

  • Stayed August 2013
    • 1 of 5 bubbles
      Cleanliness
Helpful?
4 Thank ajuliano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, August 16, 2013
Thank you for taking the time to let us know of this potentially serious issue. We called a professional certified pest control company to inspect the specific areas of concern and they found no evidence of any ants in the room.
We hope that you will give us the opportunity to host you again in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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844 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
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Ra'anana, Israel
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

This hotel is located right next door to Dulles airport. We chose this hotel as we had a one night lay over at the airport and this hotel with its free shuttle seemed a good and cost effective way to spend the night. We were not disappointed. The shuttle runs every 30 minutes, and easy to find at the airport. The hotel is nicely maintained. We got a large room for the 4 of us, quite comfortable.
As we were very tired from a long flight, we did not get a chance to try more of the hotel services, like the pool or the fitness center. We did use the business lounge on the 7th floor. Nice place to relax and have a drink and a stack. Breakfast was good, nothing outstanding, but still good choice and good quality.
We had some time to walk around. The hotel is located at a business district with some shops and grocery stores around it.
The way back to airport, again with the free hotel shuttle was a great ending to a very short stay at this cost effective hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank amby1891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, August 15, 2013
Thank you for your review regarding your recent stay at our Crowne Plaza. We are glad that you enjoyed your guest room, as well as out convenient location and complimentary shuttle to Dulles Airport. We also will be just four miles from the new Silver line Reston-Wiehle metro station, which is scheduled to open during the first quarter of 2014.
We look forward to the opportunity to host you again during your next visit to the Dulles area. Thank you for choosing Crowne Plaza.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed August 8, 2013

The Crowne Plaza Dulles has clean rooms, comfortable beds and a relatively good location. Though there isn't anything particularly memorable about this hotel, we got a great rate on our room and it was just what we needed for the one night. All in all a good place to stay.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aworldofwander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, August 12, 2013
Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed your guest room and thought our hotel was a good place to stay. We hope to have the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed July 23, 2013

The hotel is located in a nice area and not so far from the airport and not far from the several towns around. Hotel is clean, staff were friendly and the breakfast buffet was good with fresh fruits. Rooms are big enough and clean. Free parking is provided by the hotel and there are nearby restaurants and supermarkets

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank telerian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 25, 2013
Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed our convenient location close to Dulles Airport as well as shops and restaurants. In addition, beginning spring 2014 we will be just four miles from the new Reston-Wiehle Ave. Silver Line Metro stop.
I am pleased that you also enjoyed your guestroom as well as the breakfast buffet Houlihan's Restaurant. We look forward to the opportunity to welcome you back during your next visit to the Dulles area.
Thank you for choosing Crowne Plaza.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Valley, California
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed July 22, 2013

The hotel room was clean and comfortable. The employees were exceptionally friendly and helpful, as well as courteous. The pool was nice and unlike many indoor pools, did not reek of chlorine. The air conditioning unit worked very well and that was nice. I loved the hotel, and I was completely astounded by the service. Breakfast was delicious, as well.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anonymous357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 25, 2013
Thank you for your very nice comments about our Crowne Plaza Dulles Airport and staff. We were happy that you enjoyed your guest room and liked the Houlihan's Restaurant's breakfast. We focus on our staff providing excellent customer service, so were especially pleased that you found our employees exceptionally friendly and courteous.
We look forward to the opportunity to welcome you back the next time you stay in the Dulles Airport area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 20, 2013

We had an impromptu stay at this Crown Plaza. With no reservation we showed up at the hotel and were happy to see a welcoming staff. Room was clean and staff was great. Room service is excellent here being that a fantastic restaurant is attached to the premise.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Theroyaltravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 23, 2013
Thank you for your recent review of our Crowne Plaza Dulles Airport. Traveling can be a challenge, so we are glad that we were able to accommodate your change in travel plans and that you enjoyed your guest room as well as our service. I am also pleased that you enjoyed Houlihan's room service.
We look forward to the opportunity to host you again the next time you travel through the Dulles area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scranton, Pennsylvania
2 reviews
4 of 5 bubbles Reviewed July 14, 2013

The hotel pictures we saw led us to believe there was a massive pool with swim lanes. While it was a bit misleading, it was a good size and allowed for several families to be in at the same time, without being on top of each other.

The rooms were descent. Pillows were a bit small, but the thermostat and bedding was comfortable and the shower was great--plenty of places for everyone's shower stuff.

If I could have changed one thing, it would be the prices of the restaurant in the hotel. I expect higher prices for the convenience, but min $18 an entree meant we adults didn't eat there (kids menu was $6 a meal).

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cstravlnthru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 16, 2013
Thank you regarding your review regarding your recent stay at our hotel. We are glad that you enjoyed your guest room and our indoor pool area. I am pleased to let you know that we will be getting new bedding as well as larger pillows in all guestrooms mid-August.
Our Houlihan's all-day dining menu is popular with both families and business travelers. I would like to recommend our many salad and sandwich specialties which are a good alternative to entrée pricing. My favorite recommendations are the Brentwood Chicken sandwich and the Asian Chicken Chop Chop salad. We also are within walking distance to several fast food restaurants if you prefer this option.
We look forward to the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Property: Crowne Plaza Dulles Airport Hotel
Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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