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“Old facility” 3 of 5 bubbles
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
Ranked #3 of 20 Hotels in Herndon
Certificate of Excellence
Knoxville, Tennessee, United States
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Old facility”
3 of 5 bubbles Reviewed July 10, 2013

Old, should be a Holiday Inn, not a 3 1/2 star. Great location to IAD. Right on the road to IAD not any expressway noise. Nothing else to report, a Houlihans restaurant inside that is a plus. Only stay here if you leave early in AM.

Room Tip: Try the Hyatt across the street.
See more room tips
  • Stayed July 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Donald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 12, 2013
Thank you for your recent review of your stay at our hotel. We are glad that you enjoyed our convenient location and Houlihan's Restaurant & Bar. We are continually striving to provide our guests with new upgrades for their comfort. We currently have two new upgrades this summer, including adding new computers in our business center in July as well as all of our guest rooms getting new bedding and linens mid-August. We hope you will consider staying with us again during your next visit to the Herndon area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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844 reviews from our community

Traveler rating
    516
    202
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    22
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Miami, Florida
2 reviews
4 of 5 bubbles Reviewed July 7, 2013

Front Desk Staff- Rajni and Ana, were outstanding. let me check in early. Very courteous and
helpful. It was a pleasure to deal with them so early in the morning!
Special thanks to both, for going out of their way.

  • Stayed July 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank amadanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 12, 2013
Thank you for your recent review of our hotel. We are especially pleased when our staff provides excellent service. I will forward your nice comments regarding our front desk agents to our management team.
We look forward to hosting you again during your next visit to the Dulles area. Thank you for choosing Crowne Plaza!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, PA
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed June 27, 2013

This is a regular, airport hotel, but the Park and Ride option offers 2 weeks of parking in a garage. That can be quite useful. The hotel is clean and the staff is very friendly. The attached restaurant, Houlihans, aims for quantity over quality, but yes, it can be satisfying. It is a nice, safe environment for the beginning and/or end of a journey.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank IrisColumbia_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 3, 2013
Thank you for your recent review of our hotel. We are glad that your enjoyed our Houlihan's Restaurant and especially happy that you enjoyed our staff's friendly service. Our Park, Stay & Go package that you used is ideal for a smooth beginning to a trip.
We look forward to hosting you again during your next flight from Dulles Airport.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed June 25, 2013

Chose This Hotel On A Recommendation From A Colleague And I Have To Admit It Was The Right Choice. The Room Was Larger Than Most Hotels With An Updated Look, The Bar was Great For Happy Hour And The Service Was Top Notch. Special Thanks To Mark For Telling Me About All The Golf Courses In The Area, There's A Half Dozen Within 20 Min Of The Hotel, Major Plus To A Business Traveler Who Can Get Out For A Quick Round.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kyleG21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, June 27, 2013
Thank you for your recent review of our Crowne Plaza Dulles Airport. We are glad that you enjoyed your guest room as well as our Houlihan's Restaurant & Bar. We invite you on your next visit to also enjoy our outdoor patio dining.
I am glad that our guest service agent was so helpful regarding local information. I will forward your nice comments regarding the service to our management team.
We look forward to the opportunity to host you again during your next visit to the Dulles area and hope you will have time to try out more area golf courses.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
5 of 5 bubbles Reviewed June 25, 2013

Visited this hotel on business. Very clean and the service was great. Location near airport works very well and shops in the World Gate Center very close. 24 Hours shuttle. I will recommend this hotel to everyone. The front desk Staff was very helpful especially (Rajni). Thank you.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mike l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 3, 2013
Thank you for your nice comments regarding our Crowne Plaza Dulles Airport. We are glad that you enjoyed our hotel's convenient location as well as the 24- hr airport shuttle. We are especially glad to hear when our staff provides excellent service and will forward your comments to our management team.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lee, New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 23, 2013

The Hotel was great and the front desk staff was awesome especially I like to thank Rajni. she helped me print the boading pass eventhough was so busy. I will come back. She was one top of everything. Also, she explained everything around the hotel even though It was my first time staying in the hotel.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lee x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, June 25, 2013
Thank you for your recent review of our hotel. We are so pleased that you enjoyed your stay and found our front desk staff especially awesome. I will forward your comments regarding the helpfulness of our guest service agent to our management team.
Thank you for choosing Crowne Plaza and we look forward to welcoming you back on your next visit to Herndon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagler Beach, Florida
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

Once again I had great service from the Staff at the Crowne Plaza Dulles. From the Van Driver to the Check in, service is always top of the line. The room is clean, plenty of towels, great beds.
I would like to give special thanks the Ms. Leslie Alves, Front Desk Manager, for her attention to my requests and the great service her Staff provides.
When I am in the Dulles area, my Hotel is the Crowne!

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Edward D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, June 25, 2013
Thank you for your very nice feedback regarding our Crowne Plaza Dulles Airport. We are pleased that you enjoyed your guest room and are especially happy to hear when our employees provide great service. I will forward your comments to our management team so they can recognize our employees.
We also are pleased to announce that we will get new bedding in all guestrooms later this summer to further enhance your overnight experience. We look forward to welcoming you back during your next visit to the Dulles area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Property: Crowne Plaza Dulles Airport Hotel
Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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