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Reviews (1,109)
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All reviewshoulihans restaurantfront deskdulles airportattached restaurantmovie theaterexcellent customer serviceshuttle servicegreat amenitiesan early flightpark and flyi highly recommend this hotelone night staydowntown dcconvenient locationbusiness travelerbusiness tripfree shuttle
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820 - 825 of 1,109 reviews
Reviewed May 18, 2013

My luggage was lost so the staff showed so much concern and pleasantness toward me. They constantly tried to make me comfortable and relayed phone calls from the airline and AAA. Without this attention I would have not survived. Thank you staff.

  • Stayed: May 2013
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1  Thank subtract
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded May 21, 2013

Thank you for your recent review of your stay at our hotel. Our management team focuses on providing excellent customer service, so we are especially pleased when our staff is very helpful to our guests. Lost luggage is particularly challenging during a trip, so we are glad that we could help in any way.
Thank you for choosing Crowne Plaza!

Sincerely,

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Reviewed May 17, 2013 via mobile

Very nice hotel and the rooms are great however they do not allow you to use the pool from 11am to 4pm. It is open at 6am to 11am but by the time I get up(I am on vacation) and eat it's closed. Then at 4 pm it really only gives me 1 hr before meeting friends for dinner. I love to swim and also have taught swimming and have my CPR certificate but they insist a life guard has to be on duty. Do what the other hotels do and the Hyatt across the street does, put a sign that says no life guard on duty swim at your own risk. Not a good choice management of Crowne Plaza for us older travelers. Need to put on your Internet site so other travelers don't make the mistake the in choosing to stay here and not able to use the beautiful but unused pool.

  • Stayed: May 2013
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2  Thank Coastaleater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded May 21, 2013

Thank you for your recent review of our hotel. I am glad that you enjoyed our hotel and your guestroom. I apologize for any inconvenience you experienced because our pool was closed between 11am and 4pm (the pool hours on weekends are 8am-10pm). Unfortunately it is a Fairfax county regulation that hotels cannot have their pool open without lifeguard supervision, so this necessitates hotels having restricted pool hours. Our hotel follows this law so cannot allow guests to swim at their own risk.
We hope that you will consider staying with us again during your next visit to the Herndon area.

Sincerely,

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Reviewed May 13, 2013

Recently stayed over night before 10 day trip. Did the park and fly with shuttle. All worked fine. Room was nice, clean, comfortable. No problems with shuttle to/from Dulles. Parking was plentiful and convenient. A great value. Will use again.

  • Stayed: April 2013, traveled as a couple
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1  Thank Roger2101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded May 15, 2013

Thank you for your nice comments regarding your stay at our hotel. We are glad that you enjoyed the value of our Park, Stay & Go package. This package is very popular because you can avoid airport daily parking fees and instead park your car in our garage and hop on our complimentary 24-hr van shuttle to Dulles Airport.
We look forward to hosting you again during your next trip from Dulles Airport. Thank you for choosing Crowne Plaza!

Sincerely,

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Reviewed May 7, 2013

I Stayed here for a weekend and it was amazing.breakfast was very nice, I order omelettes and they were delicious.fitness center is wonderful had everything you need. Mark and edin have excellent costumer service, I used the concierge service a couple of time and they couldn't be more helpful..I definitely would recommended this hotel..

  • Stayed: January 2013
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1  Thank AngieR78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded May 8, 2013

Thank you for your nice comments about your recent stay at our hotel. We are glad that you enjoyed your breakfast in our Houlihan's restaurant as well as the customer service from our guest service agents. I will forward your comments regarding their great service to our management team.
Thank you for choosing Crowne Plaza and we look forward to the opportunity to host you again.

Sincerely,

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Reviewed May 6, 2013

Had a company meeting at the hotel, which the hotel provides a shuttle to and from the airport which was real convenient. However, the bed was far from comfortable and lacking pillows with any kind of support. We asked for more pillows and stacked them together. The hotel restaurant Houlahan's has something for everyone.

Room Tip: room 242 has awful bed it's close to the elevator and no view
  • Stayed: April 2013, traveled on business
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1  Thank AugustaOnTheGo2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded May 7, 2013

Thank you for your recent review of our hotel. We are glad that you enjoyed our complimentary 24-hr van shuttle and Houlihan's restaurant. I would like to recommend for a return visit trying one of my favorite new entrees, the Roasted Half Chicken or the Shrimp Panzanella salad.
Thank you for your comments regarding the bed in your guest room. I will forward your comments as we are currently replacing mattresses, as well as this summer will be adding new bedding and linens in all guest rooms.
We look forward to the opporntunity to host you again when you return to Herndon for a meeting.

Sincerely,

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