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Crowne Plaza Dulles Airport Hotel
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Reviews (1,099)
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All reviewshoulihan's restaurantfront deskdulles airporttaco bellspecial thanksexcellent customer servicemovie theatershuttle servicean early flighti highly recommend this hotelone night stayconvenient locationbusiness travelerfitness centerfree shuttlemaisdalia
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Reviewed November 6, 2012

Stayed here overnight for a family function being held at the hotel Grand Ballroom. Arrived early to use the gym facilities and my kids used the pool. The pool was warm on a cold fall day which was very nice for them. The room was very nice and big with all the amenities. Coffee maker, microwave, refrigerator, and iron. Free wireless Internet was available everywhere not just in the lobby. You don't find that at all hotels these day.Houlihans bar was friendly. Check in/out was quick and easy, I would recommend this hotel.

  • Stayed: November 2012, traveled with family
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3  Thank DaniB132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded November 7, 2012

Dear Dani,

Thank you for your recent review of our Crowne Plaza Dulles Airport. We are happy that you enjoyed your stay with us and were able to take advantage of our indoor pool and Houlihan's Restaurant & Bar during your visit. The fun atmosphere, friendly staff and extensive menu selection makes our restaurant very popular with local clientele as well as hotel guests. Our complimentary Wi-Fi Internet access throughout the hotel also is an amenity that many guests enjoy.
We hope that you will visit us again the next time you visit the Dulles area!

Regards,

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Reviewed November 4, 2012

The room was comfortable, the only chair other than the desk chair faced opposite the TV. The room was not well thought out, or though out too well to make you want to relax in the bar/ restaurant. It did have a small refrigerator, a bright bathroom with a strong shower but low flow toilet. This hotel had a few minor issues as a business traveler, the rooms was dark and there were zero outlets for charging your phone, using computer or anything else at the desk. Also I asked during check in for no feather pillows ( I am allergic) and was told there were no feather pillows in the room. Upon entering the room, the first thing I also check ( thank God) is the four pillows that were all down pillows. The front desk should really know this, it could be life threatening to some people.

Room Tip: Ask for corner room usually more windows, better lit.
  • Stayed: October 2012, traveled on business
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4  Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded November 7, 2012

Dear Bob,

Thank you for your recent review of our Crowne Plaza Dulles Airport. I am glad that you found your guestroom comfortable. We appreciate your suggestions and I have forwarded your comments regarding lighting to our Chief Engineer. Our Front Office Manager has re-trained all front desk agents about available pillow options as well as the procedures for providing alternate pillows to the standard down.
We hope that you will stay with us again during your next visit to the Dulles corridor.

Regards,

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Reviewed October 27, 2012

We were on a bus tour to Washington DC. This was one of our stops for dinner on the way back home. The food was good and the customer service was terrific. The band (ETX), was great. It was a fun evening. We danced ate and just had a great time.

  • Stayed: October 2012, traveled with friends
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Thank Ali06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded October 30, 2012

Dear Ali,

Thank you for your recent review of our Crowne Plaza Dulles. We were happy to host your group and glad that you enjoyed both the food and customer service for your dinner event!
We hope you will have the opportunity to visit us again.

Best Regards,

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Reviewed October 22, 2012

Several months back my wife & I stayed at this hotel and were were very impressed with aspects of this hotel. We again checked-in on Friday 10/19 for a one night stay before heading home to Dutchess County, NY. Since I am a Priority Club Platinum member we were upgraded to the Tower -7th Floor and a wonderful room-#760..The room was very clean and spacious.

Room Tip: Try to become a Priority Club member before checking into this hotel and you will receve several perks.
  • Stayed: October 2012, traveled with family
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Thank bnshirt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded October 30, 2012

Thank you for your recent review of our Crowne Plaza Dulles. We are happy to have had the opportunity to host you again during your return to the Dulles corridor. I am glad that you found your room wonderful and agree with your recommendation to join our IHG Priority Club Program as it offers many options such as complimentary upgrades for members.
I hope you and your family were safe from Hurricane Sandy in NY and stay with us again during your next visit to Dulles & Washington D.C.

Best Regards,

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Reviewed October 21, 2012

The front of the hotel is deceivingly contemporary in appearance however hotel is definitely aging quickly, decor in rooms is 70's style and the ants will eat any crubs you leave behind. Housekeeping was ok, they missed the room however when I coordinated my schedule with them they were responsive. I get the impression that the staff know what the standard is however will wait until a problem is identified; ..for example the TV in the first room was broken and after they re-assigned me a room there was no spare plug for a laptop, 'had. Front desk had no suggestions so I had to unplug the lamp and us the computer in the dark. Despite the shorcomings I actually had a decent stay because there is a great gym across the road (Worldgate), they also have a decent sports bar by the lobby and many other attractions next door.

Room Tip: I recommend checking the room out before bringing in all your luggage.
  • Stayed: October 2012, traveled on business
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5  Thank IHG_Fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded October 29, 2012

Dear Mr. Pickins,

Thank your for your recent review of our hotel. I apologize that we did not exceed your expectations but was glad to hear that our staff responded to any issues you experienced. All guest rooms were renovated in 2008 and we will be installing new Crowne Plaza bedding in 2013.
Our Houlihan's Restaurant & Bar is very popular with guests for breakfast, lunch, dinner, as well as happy hour. In addition to our on-site fitness center, we offer reduced rate passes for the Sport & Health Club located across the street. This gym is very extensive and offers many exercise class options.
We hope that you will consider staying with us again during your next stay in the Dulles corridor.

Sincerely,

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