We booked a room at the Dulles Crowne Plaza the night before a family vacation, because they let us park in the lot for over a week and provided a free shuttle to the airport- the price was very similar to what we would have paid in the Dulles economy lot and as a bonus, we didn't have to get up at 4am to drive to the airport the next day.

Upon arriving around 9 pm or later, we were surprised that the room "would not be ready for an hour." If we had arrived prior to 3pm check-in time, this would be no big deal, but we were ready to go to bed at this point since we had an early flight the next day.. When were they expecting us? Midnight? I complained mildly and suggested they upgrade us to a suite if our room or one like it wasn't ready. They ended up giving us a king room instead of two queens (my 9 year old daughter had to share our bed, but oh well...) and free drink coupons at Houlihans downstairs (which turned out to be quite nice) for our troubles. They were going to give us free breakfast as well, but that didn't start until something like 8 am and we had to catch a shuttle at 5:45 AM.

Despite the annoyance, the room was super clean and attractive. I can't speak about features I generally use like the fitness room, pool, and wi-fi, but this was a very nice hotel and I would imagine those things would be more than adequate. There were many large reception rooms for events that looked quite nice. Parking was a surprisingly long walk from the room/lobby. I will be more than happy to book another room if I have an early flight leaving from Dulles before a week long trip.

I recently stayed at the Crowne Plaza, Dulles Airport, Herndon, VA. The breakfast area for elite status members was okay. It was clean and decent selection for a "continental" breakfast. The mattress is in serious need of replacement. They leave a "sleep advantage" packet on your bed, but a few sprays of lavendar are not going to help you when the coils feel like they are sticking up out of the bed. It was awful. I stayed three nights. By the third day, I wanted to change flights and go home early to avoid my third night on that bed, but I sucked it up. I was told upon check in that I was upgraded due to my platinum status, so if that is the best they can do, I feel sorry for non members. The shuttle bus is posted online for 11pm last pickup at the airport, but it runs until midnight. I called to ask where at teh airport and couldnt understand the guy so he just told me to tell him where i was and then the bus would stop and it did so that worked out okay. It could use some updating and didnt feel that safe given the lobby access to the street and a shared parking lot with fast food restaurants taco bell and wendys. I wont be visiting this one again.