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“Excellent front desk staff” 3 of 5 stars
Review of Extended Stay America - Washington, D.C. - Herndon - Dulles

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Extended Stay America - Washington, D.C. - Herndon - Dulles
Ranked #19 of 20 Hotels in Herndon
San Diego, California
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Excellent front desk staff”
3 of 5 stars Reviewed October 10, 2013

Their biggest asset is their front desk staff. Very courteous, polite and helpful. The room itself was modest, but functional. The bathroom and kitchenette were showing their age. The cleanliness of the bathroom was in question. Proximity to the airport is excellent and the price was a good bit lower than nearby hotels.

  • Stayed October 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TarheelMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review, October 15, 2013
I appreciate you bringing your experience to our attention. I am so glad that our front desk staff provided you with such great service and that you found our hotel's location to be ideal for your needs. Still, I am sorry to hear that your room was not cleaned in lined with our company's high standards. In response, I discussed your comments with the team, and we are working with the housekeeping staff on improving our cleaning procedures to ensure that this issue is not repeated.

I am grateful for the feedback you provided so we are able to continually improve our hotel. Please contact me, at dch@extendedstay.com, if you would like to discuss this further. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    41
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Herndon, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

The 15 day stay at Extended Stay America, Herndon was really good. The staff was very friendly and helpful in addressing the queries and providing the right support. The room cleaning staff also did a commendable job. Also, enjoyed the grab and go breakfast. In all, it was a pleasure to spend the 15 days at this hotel.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Manish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review, October 15, 2013
Manish - The team and I appreciate your wonderful remarks. Thank you for your comments regarding our staff and the service that they provided to you during your stay. One of the things that we really focus on is providing a "home away from home" atmosphere to all of our guests; and we are so glad that we were able to provide this for you.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Voorhees, New Jersey
1 review
5 of 5 stars Reviewed October 5, 2013

Thanks to Extended Stay America for extending warm hospitality. Staff is very much courteous and the rooms are also good, quite spacious with all the amenities.I stayed at Elden street location. Location is added advantage. Super market, pizza hut, McD, Chipotle, Banks are all very close.
Overall, had pleasant stay,

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kshitij V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review, October 15, 2013
Kshitij - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff met your expectations during your stay. It is always nice to hear comments such as yours because it keeps me and the staff motivated. I am also glad that our hotel's location was ideal for your stay.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 26, 2013

Greeted by friendly staff and a welcome basket!!!! The bed was very comfortable and the room was large well laid out. Our 3 night stay was a great fit and walking distance to many restaurants and businesses.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank travlerr081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed September 18, 2013

Decent for the value. Continental breakfast is OK. Close to shops, entertainment, eateries and public transportation. Emergency services nearby if needed. Wifi OK, dish TV is sorely lacking. Staff is helpful and courteous.

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SoleStrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review, September 19, 2013
Thank you so much for sharing your experience with us. I apologize that the TV stations that we have available for our guest did not meet your expectations. Your feedback on this is very much appreciated as this is something that we are working on. On the other hand, I am glad to read that you were pleased with the area, breakfast, and the quality of service that my staff provided to you during your stay.

Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, Virginia
1 review
5 of 5 stars Reviewed September 7, 2013

I stayed their with my family for about 3 nights and everything about the stay was good. The first person to greet us was at the first desk Eduardo and he was awesome he help us with whatever we needed that night with a smile on his face. While we was there we ran into the manager and he ran a very tight ship and my family and I were very impressed. The rooms were VERY clean and they had various stores, restaurants, and malls around the area and some stores were within walking distances. We thoroughly enjoyed this much needed trip and the hotel stay made it even better. THANK YOU !!!

Room Tip: We stayed on the highest level and it had a great view !!
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, Virginia
1 review
5 of 5 stars Reviewed September 3, 2013

Jose Benitez went above and beyond with the accommodations he provided during my stay. He could tell I was stress and exhausted and in a terribly mood. I think it takes a great customer service representative of the Extended Stay to notice that with out it being verbally communicated. He took the initiative to make sure my stay was going to put me in better spirits. With that in mind I give my stay and my experience with Jose Benitez a 10. I guarantee to spread the word and make all my travel nights spend in an extended stay from here on out.

Room Tip: If your in Herndon, stay at the Herndon Extended Stay America especially when Jose Benitez is workin...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mpoolek12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Herndon - Dulles

Property: Extended Stay America - Washington, D.C. - Herndon - Dulles
Address: 1021 Elden St, Herndon, VA 20170-3802 (Formerly Extended Stay America Washington DC - Herndon)
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #19 of 20 Hotels in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Herndon - Dulles 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Herndon
Extended Stay Herndon
Herndon Extended Stay

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