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Reviewed 4 weeks ago

Don't have high expectations at this location. The receptionist that I had was terrible, didn't explain anything. The room I was in had a constant noise which made it hard to sleep. I would not recommend that location to anyone.

Date of stay: September 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank desmondlsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your travel experience at the Hilton Washington Dulles. We take your concerns very seriously and appreciate you letting us know what happened during your stay. We shared your comments with our Executive Team to prompt the necessary training for improvement. Please allow us another opportunity to exceed your expectations in the future.
Yours in Hospitality,
David Schaum
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I have stayed here a few times over the last few years and have never been disappointed. It is a clean upscale hotel with lots of amenities.
The rooms are large and the beds are great.
The service provided by the employees was excellent.
I will be sure to stay here again.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Mobile786710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your travel experience at the Hilton Dulles. We appreciated your kind words about the hotel and shared them with our Executive Team. It is always our goal to provide a comfortable and convenient stay for our guests and we are please you enjoyed your time with us. We look forward to welcoming you back in the near future.
Yours in Hospitality,
David Schaum
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019

Booked for a peaceful getaway weekend. It turned out to be exactly that! The staff is sweet & helpful. I enjoyed the complimentary breakfast selection. It is extremely clean and comfortable. There is a club inside however you don’t even hear it.

Date of stay: September 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank jalynjohnson00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this reviewResponded September 13, 2019

Thank you for taking the time to share your travel experience at the Hilton Dulles. We appreciated your kind words about the hotel and shared them with our Executive Team. It is always our goal to provide a comfortable and convenient stay for our guests and we are please you enjoyed your time with us. We look forward to welcoming you back in the near future.
Yours in Hospitality,
David Schaum
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019

My high school held its reunion at this hotel and reserved a block of rooms so I stayed here for the convenience. It was a great experience from check-in to check-out. Very clean and quiet sleeping room, and the ballroom for our gathering was perfect.

Date of stay: September 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank meredith713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this reviewResponded September 13, 2019

Thank you for taking the time to share your travel experience at the Hilton Dulles. We appreciated your kind words about the hotel and shared them with our Executive Team. It is always our goal to provide a comfortable and convenient stay for our guests and we are please you enjoyed your time with us. We look forward to welcoming you back in the near future.
Yours in Hospitality,
David Schaum
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2019

We were part of a wedding party and hat took place at the hotel. The rooms were amazing but service with regards to event planning and catering for the wedding was deplorable. The caterers cooked for 250 people when the bridal couple paid for 400 so we ran out of food at the reception dinner. They had the bride check out of her suite at midnight on the reception night to prepare for another guest. Bride had to leave the reception to clear out of the room. Booked another guest in a room that was already booked for our party and had wedding stuff in there while disabling our key cards! Not recommended for major events especially your ‘Big Day’!

Date of stay: August 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this reviewResponded September 9, 2019

Thank you for your feedback regarding the wedding you attended as a guest last week. We value all feedback and it is always disappointing to us when our guests aren’t satisfied. We were very disappointed to find out that one of our vendors did not deliver the experience that our guests expected. Please know that we have been working directly with the family regarding this issue.

Yours in Hospitality,
David Schaum
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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