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“Just Business” 4 of 5 bubbles
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
Ranked #6 of 20 Hotels in Herndon
Certificate of Excellence
Pittsburgh, United States
2 reviews
“Just Business”
4 of 5 bubbles Reviewed May 15, 2013

Just a short business trip. Room was very nice, roomy and clean. No free WiFi to guests unless you are part of the Hilton Honors Program. We were well taken care of for our conference, but froze in the conference room. Understand, conference rooms are usually kept cool, but this was FREEZING for all of us. Hilton engineers were working on it, but never resolved.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,557 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (240)
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English first
Ottawa, Ontario, Canada
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 13, 2013

Very nice hotel and facilities. We ate in one of the hotel restaurants and both the food and service were excellent. I have several food allergies / intolerances and the staff was very considerate and accommodating. Hotel shuttle service to / from the airport was prompt, clean, and quick. The room itself was lovely and the bed was very comfortable.

Room Tip: If you're concerned about noise, request a room away from ice machine "rooms".
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, Tennessee
Level Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

hilton has a name that precedes itself- this property lived up to the name- no complaints, the airport pick up and drop off was on time, the rooms are so clean and refreshing. the staff was very kind, and the restaurant was top notch, but the price was very reasonable and i will be back to this property. i needed a place to sleep and relax, and this was perfect for a 9 hour layover.

Room Tip: make sure you know the times for airport pick up- the transport arrives every 30 minutes.
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  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank harrydapoet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pattaya
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 9, 2013

Top notch hotel. Courteous staff and on-time airport shuttle. Room was impeccably clean.

Wife was late getting thru immigration and they gave me a pass on the late check-out fee! Kudos to check-in staff.

Room Tip: Bottom floor has nice rooms.
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  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TPDPattaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 9, 2013

Checking in was very easy, the gentleman was polite! new, but knowledgeable. Housekeeping was VERY responsive and attentitive. A kids group was there, they were under control from what i saw. WHICH I APPERICIATED! Had a great time here, checking out, the night auditor, a taller gentleman with glass, checked us out. He was rude, I didnt like his attitiude. He layed my money on the counter, even the coins..WHO DOES THAT???!! espically when I dont do that, its just rude! He didnt say have a good day or thank you for staying. He was grumpy. Will stay here again, but checkout at a later time.NO need for the hostility, its your job, do it! be poilite and go home!!

Room was great...awesome location!

Room Tip: Rooms on the end are bigger, and have more space. Higher floor for the view!
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank t v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, May 28, 2013
t v,
Thank you for taking the time to write us a review and give us your feedback. We value all of our customers and take pride in catering to your needs. I am happy to know that you enjoyed your stay and will be returning in the near future! My deepest apologies for the farewell you received, I will be sure to address the night audit team in order to rectify your concerns. We are extremely happy that you were taken good care of by housekeeping; I will share your comments with the whole team, and thank you again for choosing our hotel!
Sincerely,

Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, United States
1 review
4 of 5 bubbles Reviewed May 8, 2013

There are lots of amenities and the staff was courteous & friendly but did not like the first floor room because a BIG bush was in the window so we had no light. Would stay here again but request an upper floor.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Marjorie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic City, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

I have been staying here for years now. Condition of the hotel is getting worst comparing to the hotels in the area. The only reason why do I go back is can do attitude and helpfulness of front desk staff. I ll be going back until Jadranka is there. Many times i was not able to book reservation on line, left few voice mail for sales manager, never get response back but front desk took care of me. I don't think this hotel is aware of value of this individual. Thanks

Room Tip: Anything you need ask for Jadranka
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  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank bigmama12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Property: Hilton Washington Dulles Airport
Address: 13869 Park Center Rd, Herndon, VA 20171-3218
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Herndon
#5 Family Hotel in Herndon
#6 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Washington Dulles Airport 4*
Number of rooms: 449
Official Description (provided by the hotel):
The Hilton Washington Dulles Airport hotel is conveniently located only three miles from the Washington Dulles (IAD) terminal and 30 minutes from Washington DC. This Herndon, VA hotel is an ideal choice for a business trip in Washington DC, given our proximity to local business centers, corporations and government offices. Explore the surrounding area via the complimentary local shuttle service and discover the historic town of Herndon and nearby Reston, VA. Many popular Washington DC attractions are also easily accessible, including the White House and Capitol Building. Our tastefully appointed accommodations are contemporary, comfortable, and designed for one purpose, your comfort! The Hilton Serenity Collection™ is featured throughout each 400 square foot guestroom, allowing you to rejuvenate yourself with our Serenity Bed featuring the internationally-acclaimed Suite Dreams™ mattresses, Down Duvet and Down Pillows & luxurious bath amenities. Experience the new standard of guestrooms only at the Hilton! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests to get connected in HDTV by upgrading to Business Class Accommodations. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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