Rooms were pretty basic except the sheets were better than normal for the Hilton brand. The room needed a deep clean, and updated decorations and furnishings. TV was huge and new. Club lounge food and service was subpar. Too many guests, not enough staff, and tasteless food. Last but not least, the transportation to and from the airport operates every half hour. Seems reasonable right? Not reasonable when you have a dozen or so waiting in the cold for transportation that, when it arrives, was full. The front desk staff didn't listen to the phone calls that were made and thus a fatal "customer" service error was made. Always listen to your customer and adjust to the market dynamics, Oh yes...this hotel is one of the furthest from the airport that has the airport's name in their name. Try the Marriott or the Hyatt. The first it's located on the Dulles grounds and the other is just off the Dulles grounds.
- Official Description (provided by the hotel):
- The Hilton Washington Dulles Airport hotel is conveniently located only three miles from the Washington Dulles (IAD) terminal and 30 minutes from Washington DC. This Herndon, VA hotel is an ideal choice for a business trip in Washington DC, given our proximity to local business centers, corporations and government offices. Explore the surrounding area via the complimentary local shuttle service and discover the historic town of Herndon and nearby Reston, VA. Many popular Washington DC attractions are also easily accessible, including the White House and Capitol Building. Our tastefully appointed accommodations are contemporary, comfortable, and designed for one purpose, your comfort! The Hilton Serenity Collection™ is featured throughout each 400 square foot guestroom, allowing you to rejuvenate yourself with our Serenity Bed featuring the internationally-acclaimed Suite Dreams™ mattresses, Down Duvet and Down Pillows & luxurious bath amenities. Experience the new standard of guestrooms only at the Hilton! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests to get connected in HDTV by upgrading to Business Class Accommodations. ... more less
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- Also Known As:
- Hilton Washington Dulles Airport Hotel Herndon
- Hilton Hotel Herndon
- Hilton Herndon
- Herndon Hilton