I was extremely excited to come home overseas so I booked immediately to my usual "Hilton". I have used the Hilton for years in multiple countries and I love it. I had trouble contacting this hotel but after a few tries I finally had gotten through. The customer service rep was pushy and kept insisting that I purchase the night prior just so that I could check in a few hours early on the day that I actually need the hotel. She then informed me that it is by availability and that the whole hotel was now booked (I can see available rooms online still). I was hoping to make Gold status with the Hilton I quickly cancelled my reservation and I will be looking for a hotel chain that can work with my needs. Bottom line: Caution if you are coming from overseas, you don't want to deal with this after a 14-18 hour flight. It doesn't matter how long you have been a customer you will get no perks.
- Official Description (provided by the hotel):
- The Hilton Washington Dulles Airport hotel is conveniently located only three miles from the Washington Dulles (IAD) terminal and 30 minutes from Washington DC. This Herndon, VA hotel is an ideal choice for a business trip in Washington DC, given our proximity to local business centers, corporations and government offices. Explore the surrounding area via the complimentary local shuttle service and discover the historic town of Herndon and nearby Reston, VA. Many popular Washington DC attractions are also easily accessible, including the White House and Capitol Building. Our tastefully appointed accommodations are contemporary, comfortable, and designed for one purpose, your comfort! The Hilton Serenity Collection™ is featured throughout each 400 square foot guestroom, allowing you to rejuvenate yourself with our Serenity Bed featuring the internationally-acclaimed Suite Dreams™ mattresses, Down Duvet and Down Pillows & luxurious bath amenities. Experience the new standard of guestrooms only at the Hilton! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests to get connected in HDTV by upgrading to Business Class Accommodations. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Washington Dulles Airport Hotel Herndon
- Hilton Hotel Herndon
- Hilton Herndon
- Herndon Hilton