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“Excellent -- Hilton ups its game” 5 of 5 stars
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
Ranked #5 of 20 Hotels in Herndon
Certificate of Excellence
Laurel, Maryland
Level Contributor
71 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
“Excellent -- Hilton ups its game”
5 of 5 stars Reviewed January 1, 2013

I booked the Hilton Washington Dulles Airport (HWDA) as a last-minute hedge against predicted bad winter weather the morning of my Boxing Day flight to Las Vegas. It showed up as a $49/night option on Expedia's list of mystery hotels, and that made it a good buy among the few possible 3.5-star Dulles-area hotels. At that rate -- which turned out to include free internet -- the HWDA was an impressive bargain. I liked everything about the hotel and my room, so much so that I'd consider staying there again and commuting into Washington and Maryland to see family!

Location -- it's an airport hotel, and it's just a couple of miles south on Dulles, right off Rt. 28 (Sully Rd). Very easy to drive to, and the HWDA also had a free airport shuttle (which I didn't use).

Room -- excellent: spacious, modern, very clean, and well equipped. The brand-new LCD TV seemed huge (was probably 42" but may have been 47"), worked perfectly, and had a great selection of channels. The king best was very comfy, with tons of pillows. Hilton does beds very well. The bathroom was a treat -- narrow but very deep and spacious, with a big shower/tub and a shower-curtained rod that curved out. The coffee maker featured Lavazza coffee -- my favorite, and a nice touch that Hilton seems to be putting in all of its self-named properties. My first room was very hot, and the heating seemed to be stuck on 85 degrees. A call to the front desk -- and this was late at night -- brought a bellboy with a key to an adjacent room within minutes. He'd checked that room and found it to be much cooler; indeed, the thermostat and fan worked just fine, and I was glad to take that room for the night. (The HWDA rooms have fan settings separate from the temp. control, so one can leave the fan on continuously -- I appreciate that and always give points to hotels with this in-room climate-control setup.)

Parking and check-in/check-out: all a breeze. The HWDA was very easy to access, park at, and check in and out of.

Summing up: The HWDA is a great choice for an IAD-area hotel, and I liked it so much, I'd even stay there for a future cheap alternative to overcrowded family digs in DC and MD. Very well done, Hilton.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank KittyChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, January 3, 2013
KittyChan,

We are very pleased that we could accommodate you with a great value prior to your Las Vegas trip. We will certainly pass on your compliments to our bell staff. On behalf of the whole team we want to thank you for the kind remarks regarding our rooms. Our company takes great pride it offering a high quality room product to our guests. Our team looks forward to welcoming you back upon your return to the Dulles area. We hope to continue to exceed your expectations on the next visit!

Warm Regards,

Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,395 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
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Herndon, Virginia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 25, 2012

Was reading the Tripadvisor reviews for a place to stay as I prepare to go back on road in the new year, and was struck by the ranking of hotels in the Herndon area where a hotel with under a 100 reviews was ranked number one in the area versus a hotel with 333 excellent and very good reviews was ranked lower. Decided to rebook at the Hilton Dulles based on the total number of positive reviews, amenities, location, and staff. Have found that there may be a problem or two in a high volume hotel but they are easily reconciled. If you are having a bad day go to the Cardinal Lounge and grab a drink or have a meal to relax...anchored by the senior member of the staff at the Lounge, Winston, you will find that the entire staff is friendly and courteous.just like the other personnel within the hotel.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SouthoftheJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, January 3, 2013
SouthoftheJames,

Thank you very much for the great review comments We take pride in providing great customer service on a daily basis to each and every one of our guests. We appreciate, that you value the amount of excellent reviews our property has received in the past. Our bartender Winston is one of our most senior employees of the hotel, and we will share with him your kind remarks. Please let us know, if there is anything we can do to exceed your future stays with us.

Kind Regards,

Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
erie, pa
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 22, 2012

My husband and I stayed here due to a flight layover. The shuttle was right on time and the hotel a short drive from the airport. We stayed on the executive floor. The room was clean, comfortable, spacious, and most importantly, quiet!
The floor offers a private lounge (think living room, not bar style) with snacks, coffee and drinks at half the price of the main floor hotel bar. The woman working was very friendly and emphasized Hilton's interest in customer satisfaction. In the 30 minutes we spent there, twice guests made special trips by the lounge to personally thank her.
We later found out that she indeed deserves a special thanks because we received a bucket of champagne with glasses at our door shortly after we left the lounge. While talking with her my husband mentioned we were taking our belated honeymoon. She had called the concierge to arrange the champagne for us!
The breakfast offered everything one could want. Although you can choose to eat in the lounge if staying on the executive floor, the main floor breakfast had many more options.
We would stay here again as our first choice in the DC area.

Room Tip: We noticed that the three other visitors checking in around us were bumped up a room grade, so booki...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JewelieRees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynchburg, Virginia
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed December 21, 2012

stayed here for one night while putting my daughter on overseas flight. maria at the front desk was fabulous...she checked me in early so my daughter could re-group before heading to dulles. moustafa was our driver to the airport and what a kind man he is!!! he took us to the upper level so we wouldn't have to haul the very overweight luggage from the lower level. that was a life (and back) saver. in the past i have stayed at a hotel closer to the airport but this was perfect. i shall return!! a great staff always pays off. thank you.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank queenbee24503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, January 3, 2013
queenbee24503,

Thank you very much for choosing our hotel, and the great comments about our staff. We will share these excellent remarks with Maria and Mustafa. Both of these employees take great pride in their job and it is obviously evident by your kind remarks. Our team looks forward to continue to serve you, and hope to welcome you back on any future stays to the area.

Kind Regards,

Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paw Paw, West Virginia
Level Contributor
125 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed December 17, 2012

For years I have attended events at this hotel, and now, I finally get to stay here for work. I was on the executive floor, and everything was well appointed and set up for the working traveler. I did have an issue with the automatic wake up call. I let the front desk know, and that evening, when I returned, there was a note from maintenance stating that they had fixed the problem, along with two pieces of chocolate. I thought that a nice touch.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank RobRoy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, December 20, 2012
Thank you for the kind review RobRoy47! We are happy that we were able to correct the phone issue, and that you enjoyed the presentation of the chocolates. We do hope you're able to return to our hotel upon your next visit to the area. Our team takes pride in providing all our guest with excellent customer service.

Kind Regards,

Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 13, 2012

I have had to travel weekly to DC and have stayed at this hotel most of the year. The hotel is always clean, the rooms are very professionally laid out and I can attest that you will feel welcomed here every time you check in. I would recommend staying here. Its very easy to get on the Toll way from here, and the Airport is really close.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, December 20, 2012
Thank you so much for you continued loyalty to our property and brand. We appreciate the positive feedback regarding our rooms, customer service, and location. Our team looks forward to your return, and we hope to exceed your expectations in the near future.

Kind Regards,

Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackburn, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 10, 2012 via mobile

Stayed Sun 2nd to Fri 7th and was very happy with the quality of the hotel, nice room, very quiet despite being close to the airport and very good service from all of the staff. Moved downtown over the weekend, left most of my luggage here which was a real bonus. Checked back in on 10th Dec to a very tired looking room on the 1st floor, I asked for King, got Queen, non-smoking but the room smells smoky. Rang reception as soon as I got to the room but apparently the hotel is full, according to the website all room types are still available! Too tired to argue but it has spoilt my stay. Ready for bed and found out that the drapes don't close, which isn't great when you're on the first floor looking out onto the car park! Was happy the first week, not so much now.

  • Stayed December 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Lou1311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, Guest Relations Manager at Hilton Washington Dulles Airport, responded to this review, December 11, 2012
Lou1311,

Thank you for your review. Our team is happy that you enjoyed the room quality and customer service. We do apologize that your return visit was not as pleasant as the first. I'm sorry for any issues you had with the room. These discrepencies will be discussed with our operations and engineering teams in order to correct them. We hope you can give us another chance to provide you with an experience more like your first one.

Warm Regards,

William Matthews
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Property: Hilton Washington Dulles Airport
Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Herndon
#5 Family Hotel in Herndon
#6 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Washington Dulles Airport 4*
Number of rooms: 449
Official Description (provided by the hotel):
The Hilton Washington Dulles Airport hotel is conveniently located only three miles from the Washington Dulles (IAD) terminal and 30 minutes from Washington DC. This Herndon, VA hotel is an ideal choice for a business trip in Washington DC, given our proximity to local business centers, corporations and government offices. Explore the surrounding area via the complimentary local shuttle service and discover the historic town of Herndon and nearby Reston, VA. Many popular Washington DC attractions are also easily accessible, including the White House and Capitol Building. Our tastefully appointed accommodations are contemporary, comfortable, and designed for one purpose, your comfort! The Hilton Serenity Collection™ is featured throughout each 400 square foot guestroom, allowing you to rejuvenate yourself with our Serenity Bed featuring the internationally-acclaimed Suite Dreams™ mattresses, Down Duvet and Down Pillows & luxurious bath amenities. Experience the new standard of guestrooms only at the Hilton! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests to get connected in HDTV by upgrading to Business Class Accommodations. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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