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“Hilton Dulles Airport”

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Hilton Washington Dulles Airport
Ranked #6 of 20 Hotels in Herndon
Certificate of Excellence
Reviewed October 29, 2012

2 days of meetings held at hotel.
Room: clean, spacious, dark, decor-yawn
Bathroom: good, shower-over kill
TV: Big (too big), bright, good way to wake-up (have sun glasses handy)
Transport: bus (doesn't arrive at airport every 30min as publicized), passengers need a kidney belt when traversing bumps
Food: above average
Pub: enclosed room(strange), lots of TV's, small yet enough seating, good food/drinks choice
Services: basic, OX restaurant spendy, closed in even, gift shop, strangely up a floor and away from lobby, (but have 4 computers (2 Mac's/2 PC's in front lobby for use with printer-EXCELLENT!!)
No street noise
Hotel is circular shape, seems like you walk forever if your room is on the other side of the circle from the lobby...
Wake-up call service: trustworthy
Location: nice and close to airport; no shops/restaurants/COFFEE shops that are walking distance, a bit of a drive to get to D.C. or Baltimore (traffic snafu's)
Gym: Excellent equipment, size, cleanliness, equipment, ventilation

Room Tip: Choose a room that's close to the lobby side of the circle
  • Stayed: October 2012, traveled on business
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1  Thank dearingd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, Guest Relations Manager at Hilton Washington Dulles Airport, responded to this reviewResponded October 31, 2012

Hello dearingd,

Thank you for the kind review! We are happy to hear your enjoyed the cleanliness, size, and amenities the hotel offers. We do apologize about the shuttle timing and will address this with our team. We look forward to welcoming you on your next visit to the area, and hope you will stay with us again.

Kind Regards,

William Matthews
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,318 - 1,324 of 1,789 reviews

Reviewed October 29, 2012

Arrived very latei at night. Reservation desk was helpful and efficient. Airport transportation was quick and efficient. One disappointment was that you couldn't order room service in advance. Also, their was no honor bar availaable.

Very good value for the dollar -would definitely stay there again if I needed a hotel in that area.

  • Stayed: October 2012, traveled with friends
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1  Thank Peggy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, Guest Relations Manager at Hilton Washington Dulles Airport, responded to this reviewResponded October 31, 2012

Peggy R,

Thank you so much for the four star review. We are glad to hear that you enjoyed the efficient service. We will also bring your concerns about the room service and honor bar to our Director of Food and Beverage. Our team looks forward to welcoming you back on your next visit. We value all our customers opinions and hope to continue to provide you with great value with every stay.

Kind Regards,

William Matthews
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

The property would have gotten 3-4 stars if it weren’t for the fact that I didn’t have any hot water for my 4:00 AM shower and the terribly slow tub drain (I was standing in about an inch of water while showering).

Overall it’s decent, a little dated (not a lot of electrical outlets for computers, cell chargers, etc), but clean. If you’re flying out of Dulles it’s fine for an overnight stay, but a little hard to get to/find (its located in the back of a business park). Will I stay there again, maybe, I typically fly out of Baltimore any only use Dulles once a year…..

  • Stayed: October 2012, traveled on business
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1  Thank jbwilkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, Guest Relations Manager at Hilton Washington Dulles Airport, responded to this reviewResponded October 30, 2012

Dear jbwilkins,

We are very sorry for the cold shower and slow drainage. Some unforeseen engineering cirumstances led to the cause of this issue. We do apologize for this and hope you can give us another chance next time you're in the area. Our team looks to better serve you in the future on your next visit. Feel free to reach out to me directly william.matthews@dulleshilton.com upon your next arrival.

Kind Regards,

William Matthews
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

Booked in under their Air and Space Museum package it was a surprise to find they'd run out of the IMAX tickets they provide as part of the package but other than that the hotel was fine without being oustanding, staff were largely friendly and courteous and the room was spacious and well presented although some form of in room security such as a safe would have been welcome as would free wifi. Anyone doing business in the airport precinct will love the location but a shuttle bus arrangement from the airport either doesnt exist without being arranged in advance or or is poorly advertised when it would seem to be an integral part of the Hotel given it's close proximity..

  • Stayed: October 2012, traveled solo
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1  Thank CBSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, Guest Relations Manager at Hilton Washington Dulles Airport, responded to this reviewResponded November 1, 2012

Hello CBSteve,

Thanks for your kind comments about your recent stay with us. We apologize for the inconveniences and we will take your comments into consideration as we are always trying to improve the level of service that we offer. I apologize for the safe and shuttle service, and will make the appropriate directors aware of these issues. Hope to see you return again soon. Safe travels.

Sincerely,

William Matthews
Guest Relations

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Reviewed October 24, 2012

I spend USD76 stay one night. Similar hotel room costs more than USD200 in downtown Washington DC.

The hotel is well maintained. free parking, free shutter bus to airport. If you are not driving, you can go to city by bus from airport,

  • Stayed: October 2012, traveled solo
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1  Thank airconlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2012

I have stayed at all the 4* hotels next to the airport and have to say that the Hilton Dulles has a greaty product and some nice differentiators.

First, the breakfast items on offer are more diverse and of better quality (like the bagels which seemed to have come from a speciality bakery versus a typical hotel food supplier, the items like french toast made with good quality cinnamin raison bread, and the condiments like fresh greek yogurt, and many others). Amy C in the main dining room is a star and made our day!

The Gym is very modern with the latest amenities

The front desk staff were happy to oblige with a very early check in without the usual hassles and the room fitttings and items like the soap and other consumables were high quality.

The rest of the staff including everyone from the courtasy on up were all pleasant and aiming to please.

I will definately stay at this location again.....

  • Stayed: October 2012, traveled on business
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1  Thank fwohl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

My company meet here at the Hilton for our national sales kick off. While VA isn't to exciting the hotel itself was really nice and pleasant. The service we received was hands down one of the best in the business. I've stayed at the St. Regis and received worse service than what i got here. Make sure you speak with Matthew when you visit. He'll take really good care of you!

Room Tip: I went to a few different rooms and i couldn't tell the difference.
  • Stayed: October 2012, traveled on business
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1  Thank lino8419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171-3218
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Herndon
#5 Family Hotel in Herndon
#6 Business Hotel in Herndon
Price Range: $85 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Washington Dulles Airport 4*
Number of rooms: 449
Official Description (provided by the hotel):
The Hilton Washington Dulles Airport hotel is conveniently located only three miles from the Washington Dulles (IAD) terminal and 30 minutes from Washington DC. This Herndon, VA hotel is an ideal choice for a business trip in Washington DC, given our proximity to local business centers, corporations and government offices. Explore the surrounding area via the complimentary local shuttle service and discover the historic town of Herndon and nearby Reston, VA. Many popular Washington DC attractions are also easily accessible, including the White House and Capitol Building. Our tastefully appointed accommodations are contemporary, comfortable, and designed for one purpose, your comfort! The Hilton Serenity Collection™ is featured throughout each 400 square foot guestroom, allowing you to rejuvenate yourself with our Serenity Bed featuring the internationally-acclaimed Suite Dreams™ mattresses, Down Duvet and Down Pillows & luxurious bath amenities. Experience the new standard of guestrooms only at the Hilton! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests to get connected in HDTV by upgrading to Business Class Accommodations. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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