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“Truely amazing service”

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Candlewood Suites Washington, Dulles Herndon
Ranked #2 of 20 Hotels in Herndon
Certificate of Excellence
1 review
“Truely amazing service”
Reviewed May 23, 2014

I have been staying at these hotel for quite sometime now. They have very nice room for the price and excellent staff, far better that some of the 4 star hotels I have been staying in. This hotel is just 5 mins away from my office and located at the convenient location.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fahad F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, June 5, 2014
Dear Fahad,

It is such a great compliment to be compared to 4-star hotels. We want to better serve you so please do not hesitate to let us know how we can improve our services. Thank you for your wonderful review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Long Branch, New Jersey
Level 5 Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 21, 2014

We only spent the night here on our way to Richmond for the weekend but when we got in to our room we were quite surprised about how nice it was. We had a kitchen and the room was very spacious. I booked this hotel on hotwire and for the price that I paid it was an amazing deal. I would definitely stay here for multiple nights if I am ever in the area.

  • Stayed May 2014, traveled as a couple
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Helpful?
1 Thank nadinehurd2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, June 5, 2014
Dear Nadinehurd2,

We appreciate you taking the time to write us a review. It is a delight to hear that we have surprised you with the size and quality of our suites. Our housekeeping team takes their time in cleaning each guest rooms ensuring everything looks wonderful when you check in. We are looking forward to your next visit with us! Hope to see you again soon.
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Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2014

No one clean our room .First day they said that the house keeper had one day off.The second day they said we just stay less than one week ,they did not provide the room clean service.So bad hotel services.
And they have not shuttle service,it's very inconvient for us.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank liil w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, May 20, 2014
Thank you for taking the time to let us know about your experience with our hotel. We apologize for failing to exceed your expectations of our hotel. Please be reminded that even though we offer weekly housekeeping service in our hotel, you are always welcome to ask for extra towels or other amenities at the front desk. Also, we can work with a local transportation company to provide any shuttle services you need at a small fee. We hope you will give us another chance to be of service to you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
Reviewed April 25, 2014

Candlewood in Herndon, VA is the best hotel of which I had ever stayed in. The hospitality is super they have always been there to cater to my needs and I considered them as my extended family. A+++ rating for this hotel will always stay with them when I am in the area.

Room Tip: Katie, Dan and Princess the Managers will always make the best accomadations for you just ask for th...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Val P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, May 20, 2014
Hello Val P! Thank you for giving our hotel a good rating. We are happy that we were able to cater to all your needs during your recent stay. We love all our guests!!! Out primary goal is to make you feel at home when you are "away" from your home. Glad we made you feel like a part of our family. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 17, 2014 via mobile

All the staff was so nice from cleaner to manager..
Especially Katy the receptionist. She is helping and all of her team..
I have the nice time there .. I hope to come again there. The difficult thing is that there is on shopping center around .. Except one about 25 mins walk..

Stayed April 2014
Helpful?
1 Thank AbdulAziz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, May 20, 2014
Thank you for writing a review about your stay AbdulAziz A! We are delighted to hear that our team members were very helpful to you during your stay. Our hotel is only a mile away from the nearest shopping center that offers a variety of restaurants and establishments. A lot of the restaurants in this area also offer delivery service. We hope to be able to serve you again in the future. Looking forward to your next visit with us.
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Washington DC, District of Columbia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 8, 2014

Had a fantastic stay at this hotel and was amazed by the quality of its service. The room was spacious, had a kitchenette with a stove and dishes, and a nicely stocked bathroom. Bed was large and comfy. Staff were friendly and helpful. When we had heavy snow one day they provided several snow shovels and an ice chipper for guests. Adjoining the hotel lobby was a room containing snacks and beverages you could purchase and complimentary coffee. Use of the gym and laundry machines was free. The price I paid was an incredible value. This may be the best hotel I've seen in the DC area.

  • Stayed February 2014, traveled solo
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Helpful?
Thank MilHFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, March 12, 2014
We appreciate the wonderful feedback you have left us about your recent stay in our hotel. We are happy to hear that we were able to provide you a superb service and that you consider us as the best hotel you’ve seen in DC. We hope you will visit us again in the future. Thank you so much for taking the time to write us a review.
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Herndon, Virginia
1 review
Reviewed February 13, 2014

Have been staying here for several months. The entire staff is helpful and flexible. We had more than 13 inches of snow today and the staff cleared the sidewalks and driveway by 7am. They even assisted several guest who needed their cars dug out of the snow and were not able to do so themselves. Provided snow shovels and brushes for those who were able to do it themselves. On top of this the prices are great.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snowman T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cndlherndon, General Manager at Candlewood Suites Washington, Dulles Herndon, responded to this review, February 18, 2014
We’d like to thank you for leaving our hotel a positive feedback on Tripadvisor. Our team members will certainly be ecstatic to hear that you appreciate their efforts into making the hotel a safe place to stay. It is our goal to make sure that all our guests are happy and we want to always be there if anyone needs assistance with anything, thank you for recognizing that. We hope to continue to provide excellent service and we hope for your continued patronage of our brand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Washington, Dulles Herndon

Property: Candlewood Suites Washington, Dulles Herndon
Address: 13845 Sunrise Valley Dr, Herndon, VA 20171-4661
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Herndon
#1 Business Hotel in Herndon
#4 Family Hotel in Herndon
#8 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Washington, Dulles Herndon 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. The Candlewood Suites Washington-Dulles Herndon, located in the Dulles Corridor minutes from Dulles Airport IAD and Metro, is an extended stay hotel convenient to all Washington, DC Northern Virginia area attractions, government and businesses.The Candlewood Suites Herndon provides fully equipped kitchens, free high-speed Internet, local phone calls, fitness center, guest laundry, and business services. Close to over 40 restaurants, if you want to enjoy a meal in your suite, the Candlewood Cupboard offers breakfast items, snacks, frozen meals and drinks.Government, contract and military travelers are welcome at the per diem rates. The Dulles Candlewood Suites is a great business location, situated near Herndon and Reston companies such as AOL, Verizon - MCI, IBM, Sprint - Nextel, Siemens, Lockheed Martin, Northrop Grumman, Raytheon, Sage, SAIC, EDS, Accenture, Computer Associates, General Dynamics, BAE Systems, Learning Tree, Deltek, L3 Communications, and Net Master Class. The Candlewood Suites Dulles is 3 miles from the Air and Space Museum s Steven F Udvar-Hazy Center. Shoppers are near the Dulles Town Center Mall, Tysons Corner, and Leesburg Outlets. Enjoy the extensive amenities at the Candlewood Suites Washington. ... more   less 
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Also Known As:
Candlewood Suites Washington, Dulles Herndon Hotel Herndon
Candlewood Suites Herndon
Candlewood Herndon
Herndon Candlewood Suites

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