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“Hyatt Dulles Airport” 4 of 5 stars
Review of Hyatt Regency Dulles

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Hyatt Regency Dulles
Ranked #6 of 20 Hotels in Herndon
Certificate of Excellence
GreenLeadersBronze level
Denver
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hyatt Dulles Airport”
4 of 5 stars Reviewed October 29, 2013

We had a layover in Washington DC, coming from Europe. The hotel is close, the shuttle runs every 1/2 hour. Good beds! The Bar and Lounge was fine and was open until midnight. Breafast buffet was expensive, but then again breakfast was pricy too!
Staff was very friendly.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank bperron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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845 reviews from our community

Traveler rating
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    288
    116
    57
    23
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Spanish first
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English first
San Francisco, California
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed October 23, 2013

Stayed one night at this hotel prior to a flight to Europe. The airport shuttle was quick and the driver very nice.

Location is about a 10-15 minute drive from the airport.

Check-in was bad. I went to the elite check-in counter (I am a diamond member with Hyatt's Gold Passport program) and was not served. The counter women helped everyone else--checking in 5 other people, before assisting me. And when she finally helped me, she was absolutely surly which is very surprising for Hyatt staff. She was unapologetic for the long wait (at 11pm). I get to the room and go to wash my hands only to find that the sink is filthy. It looked like someone had just finished shaving their beard. Really disgusting. Checked the shower, and it had also not been cleaned. Called to change rooms, but instead was sent someone to clean the sink and the shower. She spent about 15 minutes cleaning so she did a good job. The rooms are small but adequate. The best part was the lightening fast internet. It was really, really fast which almost made-up for the other issues.

Breakfast in the hotel restaurant was actually good. Buffet with fresh fruit and made to order omelets. Waiter was extremely nice and attentive making sure that my orange juice and coffee glasses were always filled. As I got up to leave and catch the shuttle back to the airport, the waiter handed me a cup of coffee in a to-go cup. I did not even have to ask! Check-out was quick and easy. The front desk person (not the rude woman from the previous night) was pleasant and efficient.

Location is only good because it is somewhat close to the airport. It is located near an office park so if your company is located in the business park then it would be convenient. Not really in walking distance to any restaurants or shops.

Shuttle to the airport runs on time and the driver was good.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Runwayg1irl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, Director of Sales at Hyatt Regency Dulles, responded to this review, November 6, 2013
Thank you for the recent review you posted on TripAdvisor. We appreciate you detailing out the items you enjoyed about our property and the items that you found challenging. We will definitely take the feedback you provided to improve our hotel, along with training to better our guest's experiences. I can tell you regarding our sleeping rooms we will be updating all our rooms with a renovation to be completed in early 2014.

Thank you,
Paul Kimmel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blacksburg, Virginia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 21, 2013

Stayed at the Hyatt Dulles as I was there to attend a meeting. My room was well appointed, up todate and it made me feel special. I enjoyed the lap pool and work out facility. The conference center was excellent and food was also exceptional during our meeting. Highly Recommend.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TomintheBurgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, Director of Sales at Hyatt Regency Dulles, responded to this review, November 6, 2013
Thank you for your recent review regarding our property. I was excited to hear that you enjoyed your stay with us! I hope you will visit us again the next time you are in Northern Virginia.

Warm Regards,
Paul Kimmel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osprey, Florida
Level Contributor
134 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed October 21, 2013

The place is nice, the rooms are comfortable, and the dinner meals were fine. Lunch was uninspired and limited, and breakfast downright dull. No food w/in easy walking distance, which is disappointing; they really should provide shuttle service to local shopping and restaurants. The shuttle to the airport was good, which was appreciated. I've attended quite a few meetings at this place, and it's a fair balance of price and convenience. If you were on vacation, you'd probably feel stranded here...

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AnAceBuyer_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satellite Beach, Florida
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 16, 2013

Good middle of the road Hyatt - friendly staff, particularly the dining room wait staff. Nice airport and mountain views. Convenient to a lot of local businesses but not much else. Good size room/suite though the furniture is due for an upgrade. The "PURE" room thing seems to be mostly hype and merely gives you a noisy box as far as I can tell but serves as white noise if you are having trouble sleeping :-)
Food is also middle of the road - lot of Hyatts are up-scaling their restaurants but that hasn't happened here and the Westin down the street puts this to shame.

Room Tip: Ask for the airport side - great view of the mountains.
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jpalmatier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 12, 2013

Stayed 3 nights for business travel. Has airport shuttle. Excellent setting for business meetings and conferences. We came in from all parts of country and were very pleased with every facet of the stay. This hotel excels with business needs.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Beckym722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 8, 2013

It was my most terrible ever experience in any hotel, I was there for a alumni reunion at end of September , when I had breakfast, the waiter served me with a coffee cup which somebody have used and had a lipstick print on it, and since I have never ever expected such thing could happen in a Hyatt so unfortunately I used it, this is really a very disgusting experience, and after that I haven't even received any truly apologize from anyone , there are also some other ridiculous service I met too. so upon my experience I think the hotel is under a very poor management of service, it abused the name of Hyatt, it's a nightmare of guest.
And also what's funny is, we are supposed to have a group price with 150 guests together but what the sales department offered to our organizer is more than I found online after 2 days.

  • Stayed September 2013
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Kris111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Dulles

Property: Hyatt Regency Dulles
Address: 2300 Dulles Corner Blvd, Herndon, VA 20171-3400
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Herndon
#7 Business Hotel in Herndon
#9 Romantic Hotel in Herndon
#10 Family Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Dulles 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Full service deluxe property offering 316 newly renovated Executive Suites, featuring the Grand Bed. New state of the art Executive Meeting Center with a full service complimentary business center, catering to the business/"tech-savy" traveler. Our Executive Meeting Center is IACC accredited and LEED Certified. Expanded Fitness Center and Lap pool with strength training and cardio vascular equipment, all equipped with touch panel screens. ... more   less 
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Also Known As:
Hyatt Dulles Hotel Herndon
Hyatt Hotel Dulles
Hyatt Hotel Herndon
Hyatt Herndon
Herndon Hyatt

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