First off, I stayed here in Jan. and thought the hotel was awesome. Nice new rooms. Quiet atmosphere, friendly staff....
This is not the case anymore. First off, the hotel allows DOGS! I'm not sure if they allowed dogs before but I was totally grossed out. Second, the rooms don't look clean and new anymore (there were stains all over the bedding and the hallway needed to be vacuumed...BAD). The customer service now SUCKS. I've had to call the hotel 5 times about a problem with my bill and it's still not taken care of. Each time someone different takes my # and says they will call back. I never get a call.
I'm so disappointed in this hotel. I thought for sure it would be a hidden gem. This Westin is giving the brand a bad name. I'll never stay again...EVER!
- Official Description (provided by the hotel):
- Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Washington Dulles Airport Hotel Herndon