The hotel was nice but feels a little like a limited service hotel because of the bar area in the lobby. Overall the hotel and rooms are nice. However, there are a lot of little things that need to still be completed. There was a toilet sitting in the garage which isn't a very good first impression, the mirror in our room wasn't on properly and the cable was out thoughout the stay. I'm sure they will correct these issues with time but my bigger concern was the service...
The front desk clerk didn't welcome us at check-in and his name tag was on upside down. It took him about 5 minutes to make our key card and he didn't explain what the problem was or apologize for the delay. We then moved on to dinner in the restaurant which was terrible. The service was bad and the food was worse! I would never recommend eating there. They didn't have Chardonney on their wine by the glass list and everything had mushrooms on it! Very strange.
The kicker though was that we called down for a bag for our ice bucket. After several calls they finally sent someone up but the guy didn't even know what bag we were talking about. He ended up taking us into the maid closet with him so we could find what we were looking for. I was shocked and we weren't even able to find the bag after all that!
It was an interesting night to say the least...
- Official Description (provided by the hotel):
- Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more less
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- Also Known As:
- The Westin Washington Dulles Airport Hotel Herndon