I stayed at this hotel in April 2014. On my way to the airport after checking out I realized I left my expensive sunglasses in my room. When I got in touch with the hotel they informed me that they found sunglasses in my room on the exact same morning that I checked out. However, after weeks of unreturned phone calls and emails, as well as leaving my information with them several times, they are now backtracking and saying they don't have my sunglasses (which were worth double the room rental price). The hotel is now saying a cheaper pair is what they found (how they could have found a different pair in my room on the same morning I stayed there and lost mine is beyond my comprehension!). So either someone switched my sunglasses with a cheaper pair or the hotel misplaced them and there is nothing they will do about it. For me this experience can be characterized as incompetence, unprofessionalism, and dishonesty. This has been one of the worst experiences I have ever had with a hotel and I would not recommend this hotel to anyone, especially given the other options close by.
- Official Description (provided by the hotel):
- Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Washington Dulles Airport Hotel Herndon