My family always stays here. It's convenient to Dulles, new and clean and offers great amenities at a reasonable price. But all that ended today after the surly woman at the front desk was incredibly unhelpful. I asked if she had rooms available for my dates and she sounded bored and said "Yeah, we have lots of rooms," as if I was an idiot to ask. Then I asked what the cheapest rate was for my night and she gave me the figure. I asked if that included taxes and she sounded annoyed and said no. I told her I had seen an online rate close to that which included taxes and fees. Again, in a very annoyed voice she said "Yeah." When I asked if she could match that (a pretty typical conversation I've had with front desk people at plenty of hotels) she again sounded as if I was wasting her time and said "Uh, noooo. Probably not." When I said I should probably just book online (again, something I've said to countless front desk people) she replied, in a very condescending tone, "Go for it."
Go for it. Hmm, I don't think so.
- Official Description (provided by the hotel):
- Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more less
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- Also Known As:
- The Westin Washington Dulles Airport Hotel Herndon