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“Great group venue”

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The Westin Washington Dulles Airport
Ranked #8 of 20 Hotels in Herndon
GreenLeadersSilver level
Hudson Valley, NY
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great group venue”
Reviewed July 18, 2012

My tour group of 170 has stayed here twice, in May of 2010 and May of 2012. The service and helpfulness of the staff is wonderful, and the facility is beautifully kept. This hotel and its staff is able to accommodate groups without disturbing private travellers, which some 4 star hotels are not willing/able to do as well. I look forward to bringing my group here again.

  • Stayed May 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank pumpknbudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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700 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Asheville
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 10, 2012

I stayed here as my first stay at a four-star hotel. So, here's the breakdown:

PRO's: Beautiful reception area and rooms, comfortable bed, clean rooms and bathrooms. The double shower head was unique, and there was ample parking.

CON's: High speed internet costs $10/day. If you don't pay, you can use the one hour basic connection which is at dial-up speed. There's no free breakfast either. I didn't see any restaurants nearby, and the food at their bar was very expensive. I got hassled by the staff for leaving my car at the front of the hotel while I got checked in since the check-in process took several minutes. The layout was a bit confusing when I first arrived and ended up taking the elevator that brings you to the parking deck.

In summary, it is a nice hotel and occasionally they run specials that make it less expensive than the two-star hotels in the area (that's why I stayed here). Just plan to spend the extra $10/night on internet if you need anything more than dial-up, and also plan to drive around a while when you need to grab dinner.

I'll plan to stay somewhere else when I'm traveling alone and on business so that I can have free internet and free breakfast.

  • Stayed July 2012, traveled on business
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Helpful?
1 Thank Scrids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 2, 2012

Good service and facilities. Reasoable size pool. rooms comfortable. Free suttle to airport and local restaurants as well as space and science museum (a must visit).
All round a good experience

Room Tip: Better views on the south side. upper floors best
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank MandyWorthing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 27, 2012

The positives (far outweighing negatives below):

1. The price was incredible! ... on Hotwire paid $60.00/night and they upgraded me when I arrived to the top floor.

2. The rooms were chic and the beds and pillows were very comfortable.

3. The two-headed shower and the bathrooms and soaps... above and beyond.

4. The free shuttle to the Smithsonian Air and Space museum was a nice touch - we weren't planning on going there but was very glad we did. Our family of 6 (two very young ones) loved it.

5. The service at the desk was top notch!

A few minor negatives:

1. The indoor pool was COLD! Shame they didn't warm it up :(
2. The smoke alarm needed to be covered up for its annoying flashing light (I used one of their towels to do it).
3. It could have been just me, but I could never the temp in the room just right... either too hot or too cold... and I prefer a cold room.
4. NO KIDS channels on TV! If you wanted a kids station, you had to BUY it! -- Disney on Demand was available for purchase. Closest kids channel was a toon channel more for teenagers and adults.
5. When I went down to the breakfast area to check it out, there was some pastries and what not for purchase... with 100s of flies buzzing around the food! Just odd.
6. The bellhop didn't offer to take our bags up to our room. I didn't ask, but I shouldn't have to. I was a family of 6 with two seniors and a 3 and 5 year old.

Overall it was a very positive experience despite the minor negatives. If there was another 4 star hotel in the area for about the same price I may consider it just to try something new, but I would definitely consider returning here again.

Room Tip: Stayed on the top floor (members only) and was happy with the view.
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  • Stayed June 2012, traveled with family
    • Value
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Helpful?
2 Thank DavidAltman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 21, 2012

No complaints at all..new and nice. In a slightly remote area, but a quick drive to some restaurants.

  • Stayed June 2012, traveled as a couple
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Helpful?
Thank djr311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innsbruck, Austria
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 17, 2012

Conveniently situated 1 miles from Dulles airport, regular shuttle service to and from airport. Friendly reception, spacious well designed rooms with excellent bathroom and large flat screen tv. Very comfy beds and great shower. Very clean with modern facilities including a good hairdryer, not the usual mini one found in hotels. Bar and restaurant are light and airy with frienldy service and good choice of meals. No disturbance from planes, so a good night's sleep was possible.

Room Tip: Excellent rates offered on the internet.
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  • Stayed June 2012, traveled on business
    • Value
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Helpful?
Thank Caroline190445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, Virginia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 11, 2012

We stayed at this hotel for several days in june for the past 3 years...each time has been comfortable...The room is what you would expect from a Westin, same decor and same size and amenities...the location is good for those that do not want to stay in a crowded location and away from the crowds...but is within a few minutes drive to food and shopping and 20-30 minutes from DC depending on traffic...

Room service food was ok, typical hotel food...Staff is helpful..self parking is free but internet is an extra charge...

Room Tip: Try and get a room facing the water fountain...we stayed in a room facing the woods/garage and the s...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda T, General Manager at The Westin Washington Dulles Airport, responded to this review, June 13, 2012
Thank you for taking the time to share your comments about your recent stay at the Westin Washington Dulles. We take great pride in delivering exceptional customer service. We look forward to hosting your stay the next time your travels bring you to the Dulles area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Washington Dulles Airport

Property: The Westin Washington Dulles Airport
Address: 2520 Wasser Ter, Herndon, VA 20171-6177
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Herndon
#6 Romantic Hotel in Herndon
#11 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
Official Description (provided by the hotel):
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon

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