This is a new modern hotel which provides outstanding levels of comfort and cleanliness. They offer a free shuttle service to the airport and whilst it's a bit of a drive it's a very welcoming place to arrive at.
I agree with the previous reviewer - the hotel is spotless. It really is. It offers some of the best standards of housekeeping I've experienced in a hotel and clearly the staff take great pride in their property.
The only negatives we encountered were on the service front. Just one person (the duty manager I think) on reception. Very slow check in as a result.
The bar is nice and the service friendly. Breakfast however the next morning was a different story. Nobody to greet us. We simply walked in and sat down. A waiter appeared and offered us coffee which promptly arrived and that was the last we saw of him. There was a reasonable breakfast buffet selection although much of the hot offering was only lukewarm. Unfortunately the chefs seemed more interested in laughing and shouting in the kitchen than replenishing it.
In summary a good hotel but you do feel that with better service it could be so much more.
- Official Description (provided by the hotel):
- Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more less
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- Also Known As:
- The Westin Washington Dulles Airport Hotel Herndon