i stay at the Sheraton after a flight through Washington was cancelled due to weather. The hotel itself was great, big room good lunge and rest.
The shuttle pick up from the airport was a problem and was seriously delayed and the communications form the hotel was problematic. BUT, when this was pointed out the the hotel GM, rather than dismiss it jumped on the issue. He promised to follow-up and did. He explained the issue and how they had resolved it. He was prompt and apologetic for the issue.
For those who travel a lot, we all experience issues - but the recovery is key and in this case the hotel recovered perfectly.
If you ned a DC Airport hotel - these guys will not let you down.
- Official Description (provided by the hotel):
- Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more less
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