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Sheraton Herndon Dulles Airport Hotel
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Reviews (530)
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348 - 353 of 530 reviews
Reviewed November 30, 2013

Rooms are comfortable and the hotel is clean. Morning Coffee is very convenient. Staff is very friendly, but at the wrong time of the morning you will spend a lot more time with them than you like.

The owners were too cheap to put a service elevator in so housekeeping, not guests, get priority elevator use during mid-morning. We had a fifth floor room -- got in the elevator at 1 --- as housekeeping loaded up from the back, and had to stop at every floor to let 1 or 2 off.

  • Stayed: November 2013, traveled with family
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Thank BAILEYHOBBES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2013

Our room was on the Preferred Guest level - i am not sure whether that makes a difference. I was pleasantly surprised at how well maintained this hotel is and how even the simple things were well done. The room was very comfortable, the bed and pillows perfect, bathroom amenities a notch above the usual for a hotel of this class. A robe was provided too. The breakfast was delicious - i did not get the buffet so can't comment on that but al la carte omelet was very nicely cooked with good quality fruit on the side and service was perfect. The gym is small but there is a good selection of equipment and its all pretty new and very well maintained. The gym was spotless, with TVs and headphones provided. I will definitely stay here again, it was delightful!

  • Stayed: October 2013, traveled as a couple
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Thank jadedtravelista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this reviewResponded November 12, 2013

Dear Jadedtravelista,

Thank you for the awesome review of the Sheraton Herndon Dulles Airport. I am glad to read you enjoyed the room, bed, bath amenities, and the ala carte breakfast. Thank you for staying with us and we hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

The hotel is close to 28. Easy to access with little traffic by the hotel. Restaurants,movies, grocery stores are less than a 5 minute drive away. The Hotel is very well maintained and the staff is A+

Stayed: October 2013, traveled as a couple
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this reviewResponded October 29, 2013

Dear Jeff C,

Thank you for your review of the Sheraton Herndon Dulles Airport. I am glad to see you enjoyed the location and service from the staff. Thank you for staying with us and we hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

This hotel is good for business trip, very close to airport. I took the shuttle from Dulles Airport to the hotel and the driver is friendly. Once I got there the hotel is decent and everyone was extremely friendly. Every staff was very helpful. The hotel is new, modern, clean and very nicely furnished and decorated. They have very reasonable nightly room rate.But I had a few issues during my stay, the air-condition did not work very well. When I mentioned that there was a room maintenance issue at checkout there was no apology. At least This is a good location near Dullus airport with free shuttle service and reasonable price.

  • Stayed: October 2013, traveled on business
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Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this reviewResponded October 29, 2013

Dear Gary G,

Thank you for your review of the Sheraton Herndon Dulles Airport. I am happy to read you enjoyed the shuttle, location, and helpfulness from our staff. Please accept my apologies regarding your A/C not working properly. Please feel free to contact me and I will make it right. We hope the next time you are traveling to the Herndon Dulles area you choose to stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

Front desk staff was very nice, David is an asset to Sheraton. My husband, daughter and our dog stayed two nights here; we had to ask for the pet kit (the front desk didn't know about it but fortunately a passing staff member did). The indoor pool was the reason we chose this property (it was small but enjoyed by our 8 year old and it did have a small "hot tub" area connected); however, we did have to ask about the hours of the pool because the hours are limited and are not posted anywhere. The hotel would do a much better service to their guests if they provided information regarding the available amenities and the hours they are available. We chose to eat out locally instead of paying the overinflated prices of the menu options offered in the hotel.

  • Stayed: October 2013, traveled with family
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Thank Mrs_F523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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