We stayed at this hotel last weekend. The bed in our room was like a bowl. Needless to say a terrible night's sleep. The next morning I went down to reception early (at 0830) to ask two things: Did they have availability for the following night also, and if so, at what rate and could we in that case switch rooms due to bowl-shaped bed. I was given the same rate as the previous night and told there was availability in another room. I confirmed the reservations agent/receptionist should book this for us. The agent/receptionist confirmed and said that I should come back down at 11.30am-12.00pm to be able to check into the new room.
I got down at 11.40 am. The same guy acts like he knows nothing of our conversation/his offer/my booking and proceeds to inform me that "well, all the rooms have already been booked online now and we're totally sold out"!! I responded that he could not do that, i.e. sell me a room at a certain rate, confirm it verbally and tell me to come back down to check in, and then withdraw the offer/deny it happened.
Needless to say that this really complicated things for us that day as it was not easy getting another room in the area and we ended up with a much higher price at another location in the end.
As an aside, the breakfast there was diabolical. One expects a high price for breakfast in a hotel and I accept that. However, the "food" here was sub-standard. The cheapest of the cheap products (ie. "sausage" that was pressed to look like sausage, mini hashbrowns swimming in oil, and dry scrambled eggs...no bacon......all for about $13.).
This hotel needs to get its act together unless they are not into repeat business.
- Official Description (provided by the hotel):
- Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more less
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