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Hyatt Place Herndon / Dulles Airport - East
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Reviews (521)
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All reviewsl shaped couchlarge couchdulles airportfree breakfastpull out couchdesk areanice breakfastthe shuttle driverbusiness triproom was spaciousair conditionerthe breakfast areasitting areahot breakfastking bedone night stayindoor pool
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Reviewed November 15, 2013

First, let me say that my overall experience was excellent. There was only one area for potential improvement, but let's start with the good news.

Beds were comfortable. The room was clean. The staff was super friendly and went out of their way to help you.

Let me break it down in chronological order: I flew into Dulles to catch an international flight the following morning. We got in at about 9:30 and we were tired and anxious. The only hiccup was that we called the front desk to inquire about the shuttle and were told to wait at curb 2H and the driver would be there in fifteen minutes. Fifteen minutes passed, no sign of the driver for Hyatt Place (we did see a driver for Hyatt and Hyatt Regency, but they confirmed that Hyatt Place had its own driver). We called back. Clerk advised us that the driver came and couldn't find us some took off but would be back in "two minutes." So we are out standing in the cold when we hear someone say "Sheraton and Hyatt Place -Herndon." Apparently, Hyatt Place shares a driver with neighboring Sheraton. So the driver is cruising the pickup lane in a Sheraton van. We overlooked the driver because we weren't made aware of this completely reasonable situation.

Driver was super nice and put us at ease as we got to the hotel. Clerk immediately realized she had made an error and got us some bottled water comped. Really nice gesture. Staff also helped us fiddle with the business center computer. It was like professionalism was just a part of them and they exuded it without effort.

The next morning, another driver took us to the airport after we had one of the best free breakfast buffets I've seen. Vegetarian (dairy and egg) options were not only present but actually looked and tasted good. Were we meat eaters, we likely would have loved to try the assortment of hot breakfast sandwiches they laid out.

Morning shuttle was prompt and courteous. The driver also gave us directions to our airline once inside the terminal (because it is situated in a weird place). I would stay there again in a heartbeat even with the minor shuttle gaffe. Mistakes happen, but a hotel's response to those mistakes is key and Hyatt Place Herndon handled themselves in the manner which I expect from a brand like Hyatt.

  • Stayed: November 2013, traveled as a couple
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Thank Tim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

Hyatt Place is an upscale business-class stay that really fits the bill. Great service, cleanliness, convenience, and professionalism all make this place stand out amongst the available offerings. I recommend this place for any type of stay. My only negative would be to say you can hear the jets landing during business hours, but hey...if you are looking for total quiet and relaxation go to an island!

  • Stayed: October 2013
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Thank Mrelusive1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2013

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Easytobook.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 7, 2013

Greeting upon entry was prompt, courteous and indisciminating of Priceline deal. Actually blown away. Breakfast complete with fresh fruit and creative egg sandwich. Room was spacious, that of a much more expensive one. Treadmill heavy duty. Small bar/cafe area surprisingly a variety of good values and healthy options - prices were lower than expected for a hotel. Can't ask for more.

  • Stayed: November 2013, traveled on business
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Thank NERoadWarrior53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

Outstanding value...free Internet, free and excellent breakfast, plus a spacious and comfortable room. Got this for $65 plus tax as a Priceline Express deal same night as stay. Our flight intoDulles from Copenhagen was 5 hours late and we missed last flight home.
Folks at front desk were very courteous and helpful.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Harvey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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