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Hyatt Place Herndon / Dulles Airport - East
Ranked #12 of 20 Hotels in Herndon
Washington
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not Much”
3 of 5 stars Reviewed June 28, 2013 via mobile

I have stayed in Hyatt Places before and have had a good experience, however this hotel is only average. The room was worn, the bed not that comfortable, and there are not many services close by. Other nearby hotels are a better bet.

Stayed June 2013, traveled with family
Helpful?
Thank Erik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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387 reviews from our community

Traveler rating
    167
    135
    39
    23
    23
See reviews for
108
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Woodstock, Virginia, United States
1 review
1 of 5 stars Reviewed June 27, 2013

Will not do it again. 150.00 for the night. My wife did this as a birthday present. We usually do this once or twice a year. Nice hotel then do something in the city. I have stayed at cheaper hotels in the area. Room was not clean. Took off my shoes by the couch. Walked to the bed to lay down and watch TV. Looked down at my feet. There was a ball of hair by them. Looked at the shower. Didn't take shower. Wife ordered a cheese plate. When I got hungry after seeing the plate. I was going to order a pizza. No phone book. No channel guide. Concert we went to wasn't great either. Not their fault. Before going asleep thought ok will get up for a nice breakfast. For 150.00 I figured I would get a nice breakfast. If you are a vegetarian it would be great. I have stayed at cheaper hotels that were nicer in the Dulles area. My recommendation is stay at a Motel 6 and eat at Denny's.. Cheaper and more amenities. Never again..

  • Stayed June 2013, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 27, 2013

We had 2 nights at this property and it was excellent except for the fact that when we checked in we were put in the room right next to the conference rooms and on Sunday morning they had local church services in those rooms. Not a huge deal, the front desk staff was very helpful in moving us up to the 6th floor once we realized there was going to be a LOT of noise all day long.

The pool is nice... breakfast was as expected at a Hyatt Place and we really could not have been happier.

Room Tip: Make sure you're not next to the conference rooms!
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Speeding_Wheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed June 20, 2013

Yes, I know I usually review "luxury" properties, but I think its time I branch out and let you know about the hard working "budget friendly" hotels I stay at when taking flights that depart on or before 6:00 am.

I started staying at hotels the night before an early flight after missing a 6:15 AM flight from BOS to LIR due to an accident in Boston's tunnel. The delay lasted over an hour, thus having to sit at BOS until a flight to SJO departed and forcing me to find and take a Nature Air flight from SJO to LIR, ending up spending all day to finally reach the Four Seasons. So, right away I decided, or rather wised up, a $100.00 — $150.00 hotel room was worth more then the headaches my missed flight caused. The Hyatt Place also has a "park and fly" option, and even long term parking can add up to more then a night's stay and week long parking, and without the hassles, longterm parking can sometimes be.

I found the Hyatt Place chain, because Im a huge fan of the Hyatt Gold Passport program (along with MANY others), and was so pleasantly surprised with room size, plush clean towels and extremely friendly front desk staff. The room size is huge with desks, separate sitting area with sofa's and usually a large flat screen TV that swivels to accommodate the bedroom as well.

This Hyatt Place is next door to the Sheraton, and they share the shuttle van to IAD, and, though the van is kind of old and tired, the driver(s) have always been on time, helpful and friendly.

The Hyatt Place in all the locations I used, have a plentiful free breakfast starting early and decent coffee, not a super luxury Cappuccino, Espresso machine, but it's hot and not bitter, and they give guests a few types of milk and creams, not all budget friendly hotels do. They also have egg dishes where I've stayed with fruits and breads, and though Im not a big breakfast goer, it's nice to have options.

Now, I can't say I will ever book a vacation within the Hyatt Place chain, but, they realize who their customer(s) are and cater quite well to them, the business traveler(s), as well as the needs of guests like myself, that simply rather not stress out getting to an early flight's departure.

Travel can be tough and tedious, so be kind to your fellow traveler and be smart, safe and enjoy the experience's in front of you.

B

  • Stayed November 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HBAcres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 19, 2013 via mobile

Good, free breakfast. Friendly staff, good location. Rooms are nice size. Would prefer a bit more water pressure. Furniture ( sleeper sofa) was a bit worn. Decent value for the money. Free parking and places to eat.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina, Puerto Rico
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 10, 2013

All rooms I saw were extremely comfortable, gorgeous and spacious. The front desk were very kind, but they could get better in their professionalism.

If you're gonna take the shuttle from the airport, you should call the hotel (don't wait until it comes, like other hotels), because they don't have a constant shuttle going there.

It's like 40 minutes far from Washington DC. But overall, it is a great choice and not so expensive.

Room Tip: If you're gonna take the shuttle from the airport, you should call the hotel (don't wait unt...
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Eliomer_Laureano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed May 8, 2013

This hotel was terrible! Booked for the week (was here on business), had 2 bus loads of kids for 2 nights...makes me thankful my children are grown! Slamming doors constantly for 2 evenings. The wifi is very unstable making it very difficult to do any work in the evenings. I can go on and on.. But to make it short and sweet... Never again!! Extremely disappointed

  • Stayed May 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Jenny_A_1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review, May 15, 2013
Dear Jenny A

Thank you for taking the time out of your schedule to complete a review on Trip Advisor. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I'm very sorry for the noise you experienced on your recent visit. Our location is ideal for student groups visiting the Washington DC area. Generally, the students are very well behaved, however on occassion, we have experienced some students that are overly excited regarding their trip. In the future, we will do our best to block student rooms together away from our business travelers.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 571-643-0905

Sincerely,

Jill Ward
General Manager
Hyatt Place Dulles Airport East
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Herndon / Dulles Airport - East

Property: Hyatt Place Herndon / Dulles Airport - East
Address: 13711 Sayward Dr, Herndon, VA 20171-6305
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Herndon
#10 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Herndon / Dulles Airport - East 3*
Number of rooms: 151
Official Description (provided by the hotel):
Located at the entrance to Dulles International Airport and west of Washington D.C., the Hyatt Place Herndon/Dulles Airport-East hotel offers access to some of the area’s best attractions. The hotel features spacious guestrooms with the Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 
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Also Known As:
Hyatt Place Herndon / Dulles Airport - East Hotel Herndon

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