We arrived around the area around noon and called to see if we could check-in earlier (usual check-in is 3pm). At my surprise, I was told that I could check-in earlier and that they would waive they early check-in fee!! Once we arrived, we were greeted with a smile and check-in only took a matter of minutes. I'd say about 3 minutes max. Once we got the room key, we looked over and saw two huge, beautiful swans swimming in the indoor ponds; amazing! While walking over to the elevator, we stopped at the complimentary water station which was infused with fruit; tasteful. We got to the room and what I first noticed was that the living room TV was missing. LOL, crazy, right? I let that slide so that I could test out their customer service once I check-out. More of that later. There was flat screen in the main bedroom. We left for my daughter's soccer game and came back around 6pm were we saw that they had an evening reception (Apparently all Embassy suites offer this) where they served hors d'oeuvres (cheese cubes, crackers, chips and dip, popcorn) and free alcohol!! What?!? Yup, free beer and liquor but only for the selection they have out. My wife stuck with a bud light and I had Jim Beam and coke. Once we checked out the next day, I was asked how my stay was and I did mention that the living room TV was missing. They were surprised, too! I was offered their sincerest apologies and they were going to comp some money back but I paid in advance (I did the pay in advance with no cancellation deal) so they deposited extra reward points into my account and 1 day later, I received an email saying how sorry they were and that they did give me the points. Now that's customer service! All in all, even though a TV was missing, I would still rate this hotel very, very high and will definitely return again! I already told my friends about my stay since they come up to the area often, and they said they will be seeing Embassy Suites very soon. -Nacian
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- Also Known As:
- Embassy Suites Herndon
- Herndon Embassy Suites