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“Not Fair”

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Embassy Suites by Hilton Dulles Airport
Ranked #4 of 20 Hotels in Herndon
Certificate of Excellence
Torrance, United States
1 review
“Not Fair”
Reviewed August 29, 2013

Everything at this hotel is very good to excellent. The free breakfast is the best I have ever had. My only complaint was the fact we had to pay for WiFi. On this trip we stayed in five different hotels and four provided free WiFi. When you pay this much for the room at least include this service.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Vera Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, September 3, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it..

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
A TripAdvisor Member
Reviewed August 24, 2013

The cook to order breakfast at Embassy Suites is the best. This hotel was the perfect place for our recent visit to DC. Close to Dulles airport and the Air and Space Museum. Our kids loved the swans. Great place for families. Will definitely stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, August 29, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it..

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
1 review
Reviewed August 18, 2013

Our room had ants and bugs crawling all over the carpet in the room. It was soooo disgusting. Also, the pool was freezing cold and the jacuzzi was not working... I am VERY dissapointed in this hotel. Also the staff is very rude talking to each other in spanish about the situation thinking we dont speak the language... little did they know we know Spanish, Portuguese and English.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, August 21, 2013
Dear Valued Guest:

Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and to regain your trust. We know that you have many hotel options in the local area and we will never take your business for granted. You are very important to us.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Yours in Hospitality,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach
Level 4 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 17, 2013 via mobile

Lobby, conference room, bar & restaurant were absolutely freezing. Attended a conference here. Room was great, food was great, staff was great but the inability to adjust the AC made stay unbearable. All attendees were wearing everything they brought being it was August! Staff did bring space heaters into room which we all huddled around for warmth. Why no one could adjust the indoor temp was never really clarified. They finally got conference room to a nice temp but lobby & bar area remained ridiculously cold.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FloridaJ11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, August 21, 2013
Dear Valued Guest:

Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology.

We will continue to work hard to earn your business and to regain your trust. We know that you have many hotel options in the local area and we will never take your business for granted. You are very important to us.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Yours in Hospitality,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Ana, California
Level 6 Contributor
223 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed August 15, 2013

We used this hotel for a one-night stay after arriving very late from Dulles airport. Be aware that their shuttle doesn't run past 11:00p. We arrived around 2:00am and rented a car, luckily. The room looked like it was recently renovated because it was modern looking but the counter tops in the bathroom and wet bar looked dated and a little out of place, but everything was nice. Breakfast was what one would expect from an Embassy Suites. It was interesting to see swans in the atrium pond.

Stayed August 2013, traveled as a couple
Helpful?
Thank Dr_Drew2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, August 17, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cerritos, United States
1 review
Reviewed August 14, 2013

We enjoyed our stay at the hotel. The staff were all helpful and friendly. Good location for rest and relaxation, near restaurants and a movie theater. The breakfast was the best! the exercise room was clean. Highly recommended !! we stay there and took a bus into DC to be away from all the activities in DC.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Igwe U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, August 15, 2013
Dear Valued Guest:

Thank you so much for taking the time to provide feedback. We appreciate it.

You are very important to us. Our goal is to make the Embassy Suites Dulles your "home away from home" whenever you are in the area.

Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Very Respectfully,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 13, 2013

We stayed at the hotel to visit some friends and family in Herndon and to explore D.C. We really liked the big room with the separated areas so we could spread out. The room was nice and updated. The atrium was also really cool and relaxing to step back in to when we got back. It was fun to see the ducks in the pond. We really liked the breakfast in the morning with lots of options and the free snacks and drinks in the afternoon. On a negative side, we asked for 6 hangers at least 3 times and they only brought up 1 or 2. Same with the towels, which we asked for almost every day of our stay and they brought us less than half of the amount we asked for. The walls also aren't the thickest and we could hear children screaming in the atrium at 6 in the morning. The maid also came up and knocked on our door at 8:45 (when we were just waking up) asking us if we wanted her to clean the room. Really? At 8:45? Besides these instances the staff seemed nice and friendly, although some didn't speak English very well. The ice machine on our floor was broken the entire time during our 5 night stay and never got fixed. I then went up to the top floor and found out their's was broken as well. Are they really that hard to fix? The fitness center is nice with TVs on every machine and free headphones to use. The pool is relaxing, but it's funny that it is a 5 foot pool and very small but there is a lifeguard sitting there. The lifeguard was in the back on her phone the entire time texting, but I guess she is there just in case. Overall, it is a very good hotel close to shops and restaurants. It's not 5 star, but has great amenities and large rooms. If you get a good price, stay here and you won't be disappointed.

Room Tip: We didn't have any problems with street noise from outside, but the screams from little children...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rh1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elsa j, Front Office Manager at Embassy Suites by Hilton Dulles Airport, responded to this review, August 15, 2013
Dear Valued Guest:

Thank you for taking the time to share feedback about your stay at the Embassy Suites Dulles Airport. Your feedback will help us improve. We are sorry to learn that our service delivery fell below our usual standard during your visit. Please accept my sincere apology. We will continue to work hard to earn your business and to regain your trust. We know that you have many hotel options in the local area and we will never take your business for granted. You are very important to us. Kindly let me know if I can assist with anything before or during your next visit to the area.

Have a lovely week!

Yours in Hospitality,

Elsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dulles Airport

Property: Embassy Suites by Hilton Dulles Airport
Address: 13341 Woodland Park Rd, Herndon, VA 20171-3059
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Herndon
#3 Business Hotel in Herndon
#3 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites by Hilton Dulles Airport 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Herndon
Herndon Embassy Suites

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