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“Location and nearby facilities great” 4 of 5 stars
Review of Holiday Inn Express Reston Herndon-Dulles Airport

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Holiday Inn Express Reston Herndon-Dulles Airport
Ranked #15 of 20 Hotels in Herndon
GreenLeadersPlatinum level
B.C
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Location and nearby facilities great”
4 of 5 stars Reviewed September 15, 2013

We spent 3 nights at this hotel with a tour group visiting Washington, D.C. The room was clean and the bed was very comfortable. Fridge, microwave and coffee maker in the room was convenient. Plus Free wifi and cable tv.

Next door is a Safeway grocery store and across the street many ethnic restaurants. We had sushi one night that was very good (Thai and sushi mixed restaurant ) and Chinese buffet another... That filled us up. The last night we had a large salad and soup at the Panera bread which was all excellent, large portions and fresh. I would recommend the hotel for its facilities and the ones nearby. A pool would be great.... But you can't have everything.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Annma27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
    148
    92
    39
    8
    7
See reviews for
61
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121
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
cheshire
Level Contributor
199 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed September 13, 2013 via mobile

Ok, so most HIEs are much the same but this one stands out because the staff are exceptional. Nothing is too much trouble, from checking in to the shuttle back to the airport which took us directly to the car rental place.
The only downside was that when we arrived, tired and hot from a long flight from the UK the hotel shuttle seemed to take ages to come, so we took a taxi. It would have been good to know approximately when a shuttle might be due, it was chaos at the hotel shuttle area at Dulles.

Stayed September 2013, traveled as a couple
Helpful?
Thank candirisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, England
Level Contributor
133 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed September 12, 2013

My elderly mum and I stayed here 2 nights 10-11 September. We walked in and were greeted warmly by the staff and fresh baked chocolate chip cookies were at the table. We were handed a paper bag with 2 water bottles and a choice of snacks to take up to our room. The room was comfortable, nice sheets and towels and a decent list of TV channels to choose from and a complimentary newspaper was offered. There was a chocolate on our pillow and a notice of the next day's weather. All the staff from the cleaning staff to the maintenance men greeted us cordially and with a smile when we passed them in the hallway. Breakfast was adequate too. I think the management here tries very hard to make this a nice experience and it was. Thanks to everybody at the hotel. It is well managed and friendly! For a nice snack, try "Hot Bread" in the shopping centre across from the hotel; we had a vegetarian puff pastry that was tasty.

Room Tip: 4th floor was fine.
See more room tips
Green Features: I really liked that the hotel chain recycles leftover soap for 3rd world countries.
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Pate-in-Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDulles, General Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, September 23, 2013
Dear Pate-in-Surrey,

I think the part of your review I like most of all is the way you note how friendly the staff is, and that each member you encountered made you feel welcomed. That's exactly what we are aiming for, and I think that's what sets us apart from many hotels in the area. Those freshly baked chocolate cookies are always appreciated, but there's nothing to make someone feel like they're at their "home away from home" like a staff that works hard to make you comfortable. Thank you so much for sharing your comments.

Patrick Foley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 10, 2013

I enjoyed my stay at this hotel, the front desk clerks and the driver were amazing, the hotel has a nice location and not to far from Dulles. The rooms were clean and breakfast was splendid. I will def will be coming back.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AGMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport News, Virginia
Level Contributor
284 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed September 7, 2013

I had to pick up a relative at Dulles Airport and decided to stay overnight rather than drive home during the Labor Day traffic. This hotel had an extremely good rate for the night. Check in was quick and easy and I noticed that they had shuttle service to the airport. The room was small but it was clean. The only downside to the room was some people have complained about the air conditioner and I have to agree. Every time the air conditioner reached the set level it would shut off and it made a loud noise when it shut down. During the night the air conditioner would cycle off and on and it seemed I woke up every time it turned off. Maybe I should have asked for another room. As I wrote the rate was very good but I did not get a good night’s sleep. I woke up early the next morning and the hotel offered a free breakfast starting at 6:00 am. They have a very nice selection of breakfast items and everything was at the proper temperature.
The hotel does not have a pool but there are a lot of nice restaurants in the area. The next time I have to stay over when I am in the area I am not sure I would stay here again because of the air conditioner noise.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank NNWSLARRY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDulles, General Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, September 11, 2013
Thank you for letting me know about your recent visit. I'm glad to hear you found the room to be clean, the service good, and the shuttle and breakfast an added value.

Our maintenance staff is working to make sure the air conditioners do not make noise as they cycle on and off, but the only way to know which ones are causing a problem is when the guests tell us the room number. If you recall the room number (or let me know your name and dates of stay) we can correct the problem. Please feel free to contact me at Patrick.Foley@bfsaul.com

Thank you very much for helping us improve our service. We look forward to your next visit.

Patrick M. Foley, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Level Contributor
149 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed September 7, 2013

Plenty of room for the bus number 1.

The room was very spacious number 2.

King sized bed, big screen TV, the Breakfast was great, with peach yogurt! I love it!

Plenty of options around if you want to grab a bite to eat.

The iron was clean and the iron board didn't wabble.

I'll be back if I can!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BSmith0731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed September 3, 2013

Super comfortable, affordable place to stay, got room at last minute. Super friendly staff, very clean room, would happily stay here again (and probably will if/when I return to area!). There are plenty of dining options nearby as well. Stayed here one night in August 2013.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bellemaman29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Reston Herndon-Dulles Airport

Property: Holiday Inn Express Reston Herndon-Dulles Airport
Address: 485 Elden St, Herndon, VA 20170-4512
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#1 Green Hotel in Herndon
#9 Family Hotel in Herndon
#11 Romantic Hotel in Herndon
#16 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Reston Herndon-Dulles Airport 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Reston Herndon Dulles Airport. Conveniently located 4 miles from the Wiehle Reston East Metro Station and 7 miles from the Dulles International Airport, our Herndon, VA hotel offers free shuttle service to both locations upon request. Enjoy a complimentary hot breakfast everyday of your stay. Other amenities that highlight this hotel are complimentary wireless internet, 24 hour business center and 24 hour fitness center. ... more   less 
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Also Known As:
Holiday Inn Express Reston Herndon-Dulles Airport Hotel Herndon
Holiday Inn Herndon
Herndon Holiday Inn Express

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