We stayed at the Holiday Inn Express Reston/Herndon (VA) the night before leaving on a 2-wk vacation. It was part of a stay 'n fly package that included a certain number of days parking along with shuttle service to Dulles airport (IAD). The staff were exceptional and we receievd excellent+ value.
The reservation was made on-line. The day before check-in I called and spoke to the front desk attendant, who was polite, cheerful and competent. It was nearly 9:00pm when we arrived. Everything was in order and the check-in process was smooth as could be. We were directed to park in a particular area so that the staff would know that the vehicle was part of the stay 'n fly pkg. We asked for a shuttle at a particular time in the morning (early). Upon arising, we went downstairs for the standard HIE buffet. Because of the early hour, we did not expect to get more than a cup of coffee and perhaps an apple. Instead the staff had put out the buffet a bit early so that we could have a better breakfast. The shuttle driver was waiting for us. He loaded all the luggage, while we had breakfast. The hotel is perhaps 10 min from Dulles. We were dropped off and again assisted with the luggage.
Upon our return, we called the hotel from the baggage claim area. By the time we got our bags and made our way outside, the shuttle was there. Our arrival was around 6:30am, so the driver suggested that we go inside the hotel and have breakfast, while he took care of the bags. We were stunned by this gesture and the added value it represented.
Our experience with HIE properties tends to be quite good. This property was exceptional. Everyone with whom we dealt went above and beyond in making our complete experience positive. If you have reason to stay at a hotel in proximity to Dulles, this property is wonderful. I know we will stay there from now on.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Reston Herndon Dulles Airport. Conveniently located 4 miles from the Wiehle Reston East Metro Station and 7 miles from the Dulles International Airport, our Herndon, VA hotel offers free shuttle service to both locations upon request. Enjoy a complimentary hot breakfast everyday of your stay. Other amenities that highlight this hotel are complimentary wireless internet, 24 hour business center and 24 hour fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Reston Herndon-Dulles Airport Hotel Herndon
- Holiday Inn Herndon
- Herndon Holiday Inn Express