My wife and I stayed at this location for our 3 yr wedding anniversary. Upon arriving the room was very clean and spacious. We decided to go to the pool and whirlpool area....the pool looked very clean until we go into it. The whirlpool was dirty and did not work either. The next night we were going to use the grills by the pool area and I was told by the front desk person that the grills were not working due to a gas line problem. So after all of that we decided to cut our stay short by one day and leave early. I went to the front desk to let them know we were leaving early and the lady at the desk in a rude tone told me I was not getting any money back.....I contacted the company and after several emails I received one from Chris the manager there. He was very apologetic and told me about the problems they were having with the lifeguards and the gas lines for the grills....he did refund one of our nights (the night we did not stay) and gave us 10,000 reward points.....
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- Also Known As:
- Residence Inn Herndon Reston Hotel Herndon
- Herndon Residence Inn