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“Annoying noise, slippery bathtub results in terrible stay....”

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Country Inn & Suites By Carlson, Harrisonburg
Ranked #3 of 22 Hotels in Harrisonburg
Certificate of Excellence
Berwick, Pennsylvania, United States
1 review
“Annoying noise, slippery bathtub results in terrible stay....”
Reviewed April 4, 2013

We stayed at the Country Inn & Suites in Harrisonburg the night before last. Room was nice, but there was an annoying noise that the front desk told us was an electrical unit underneath our room. I wish they would have told us about it at check-in. They offered us to switch rooms, but it was late by the time we noticed the noise and the kids were just about asleep. Also, I slipped and fell in the bathtub and hurt my back. I told the girl they should put in those little treads to keep people from slipping. Looked like there used to be some there. They refunded us about 25% of our bill for our trouble, which was nice, but we probably won't be going back.

Room Tip: Ask not to be put anywhere near room 210...this is the room we stayed in.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ugleee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_HRVA, General Manager at Country Inn & Suites By Carlson, Harrisonburg, responded to this review, April 7, 2013
Thank you for submitting a review and for staying with us at the Country Inn & Suites, Harrisonburg, VA. We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to ensure that all guests have a safe and enjoyable experience during their stay with us (including anti slip surfaces in all tubs). We pride ourselves on handling any injury and/or issues reported to us quickly and professionally.
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559 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Piscataway, New Jersey
Level 6 Contributor
108 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed April 2, 2013

This Hotel is located off I-81 on the less picturesque side of Harrisonburg. I am used to staying on the other side of this cute little town that is surrounded by multiple restaurants, shopping/ entertainment. What it lacks in location value, it makes up in comfort, friendly, helpful staff, and clean, spacious suites, with lightening speed WiFi/ internet connection. We stayed here 4 nights over Easter as part of my children's spring break for visits to Massanutten Indoor water park and tours of the Shenandoah Caverns. We enjoyed our visit except for breakfast which was not very appetizing, and lacked variety, especially in fruits/ hot items. There is a Cracker Barrel directly across from the hotel so this was not a major issue, and we would stay here again.

Room Tip: Stay on the 3rd floor to avoid hearing the pitter patter of feet above you
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luvtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_HRVA, General Manager at Country Inn & Suites By Carlson, Harrisonburg, responded to this review, April 13, 2013
Thank you for taking the time to submit a review and for staying with us at Country Inn and Suite by Carlson in Harrisonburg, VA. We are thrilled to hear that you enjoyed your stay. We look forward to having you stay with us again when you are in Harrisonburg. Thank you again for your review!
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Pittsburgh, Pennsylvania
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 1, 2013

Last stayed here 3yrs ago, happy to report that it has not aged at all: clean, spacious room, comfortable bed, fridge/micro, wired Internet worked well, windows open. Only negative was desk chair stuck in low position, would not rise.
Nice front desk personnel. Excellent breakfast served on hard plates w/ real silverware. Breakfast room a little on small side and since it was busy so I took mine to my room. Free USA Today.
Just off I-81, easy 5mi drive to JMU and downtown Harrisonburg where there are several bar/restaurants. There is 24hr truck stop diner next to hotel.

Stayed March 2013, traveled on business
Helpful?
Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_HRVA, General Manager at Country Inn & Suites By Carlson, Harrisonburg, responded to this review, April 2, 2013
Thank you for taking the time to submit a review and for staying with us at Country Inn and Suite by Carlson in Harrisonburg, VA. We are thrilled to hear that you continue to enjoy your stays and how our hotel has maintained the quality you expect over the years. We look forward to having you stay with us again when you are in Harrisonburg. Thank you again for your review!
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Ephrata, Pennsylvania
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 31, 2013

We are Hilton Honors members and usually stay at the Hampton Inn when in this area. But do to unforeseen circumstances we had to stay here instead. We had requested an early check in and when we arrrived they had no room ready. But they were very helpful to accomodate us as soon as the room was ready. While we were in our room we could hear all the conversations from both rooms on both side. There were a lot of children there which we could hear running in the halls and sounding their car alarms outside our window. This hotel does not compare all to the Hilton brand hotels. We felt the housekeeping could have been better.There were stains on the carpet, stains on the bedsheets, and dirt in corners and along walls. Needlessto say we are staying Hilton members.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dana r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_HRVA, General Manager at Country Inn & Suites By Carlson, Harrisonburg, responded to this review, April 3, 2013
Thank you for taking the time to submit a review and for staying with us at Country Inn and Suite by Carlson in Harrisonburg, VA. We are sorry to hear that your stay was not to your satisfaction. In reviewing your comments, we could not find a guest that matched either your name or city that has stayed in our hotel over the past few months, so we can not verify the specifics of your stay. We do pride ourselves on the Cleanliness of our rooms and on our guests' satisfaction. The conditions stated in this review are not what guest can or should expect at our hotel. I do recommend that you check out the Club Carlson Program where you earn 20 points for every dollar spent. That's twice as many points as the program mentioned in this review. Again thank you for your review, and we hope your next experience with us is an excellent one!
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Endicott, New York
Level 4 Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 27, 2013

We stopped there for 1 night on our way to Florida.The staff was helpful and nice. The room and hotel itself were super clean.We used the exercise room the following morning and found that to be nice. The hot breakfast was outstanding. Very convenient,upon leaving we drove right on to the highway.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chall2128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_HRVA, General Manager at Country Inn & Suites By Carlson, Harrisonburg, responded to this review, April 2, 2013
Thank you for taking the time to submit an excellent review and for staying with us at Country Inn and Suite by Carlson in Harrisonburg, VA. We are thrilled to hear that you enjoyed your stay and the convenience of our hotel. We look forward to having you stay with us again when you are in Harrisonburg. Thank you again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millville, New Jersey
Level 5 Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 19, 2013

This hotel is clean, bright, and very comfortable. The front desk person was quick to refer us to a local restaurant after we described what we wanted. As it had just started to snow, we didn't want to go far.
Our room had everything we needed and I felt very comfortable using the bathtub for a long soak that night (not something I always feel that I can do in some other hotels). The bathroom vanity was very large and held all our "essentials" very well.
This is a hotel that would be comfortable for a long term stay if need be. We did not use the swimming pool but did see other people enjoying themselves.
The breakfast was very well presented and the area was clean (again, not always so in some hotels). The selection was good and included fresh blueberries and other fruit...not canned or frozen. There is a choice for any kind and size of appetite.
We would definitely stay here again if in the area!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pasrts4046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_HRVA, General Manager at Country Inn & Suites By Carlson, Harrisonburg, responded to this review, March 20, 2013
Thank you for taking the time to submit an excellent review and for staying with us at Country Inn and Suite by Carlson in Harrisonburg, VA. We are thrilled to hear that you enjoyed your stay and the cleanliness of our hotel. We look forward to having you stay with us again when you are in Harrisonburg. Thank you again for your review and for giving me another opportunity to recognize the staff for a job well done!
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Macon, Georgia
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 17, 2013

I was looking for a place to stay that was close to 81 since I was leaving early the next morning for GA. This was a very clean hotel with very friendly staff. The hallways and lobby smell clean like Ivory soap. I found the room to be accommodating & the bed to be very comfortable. Another review talked about the size of the pillows. I found them to be just right & provided a great night's sleep. The breakfast buffet had a lot of choices from waffles, home fries, bacon & sausage, eggs, fruit, cereal, yogurt, pastries.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bettinarae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_HRVA, General Manager at Country Inn & Suites By Carlson, Harrisonburg, responded to this review, March 20, 2013
Thank you for taking the time to submit a review and for staying with us at Country Inn and Suite by Carlson in Harrisonburg, VA. We are thrilled to hear that you enjoyed your stay and found our beds so comfortable. We look forward to having you stay with us again when you are in Harrisonburg. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Harrisonburg

Property: Country Inn & Suites By Carlson, Harrisonburg
Address: 27 Covenant Dr, Harrisonburg, VA 22801-2682
Phone Number:
Location: United States > Virginia > Harrisonburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Harrisonburg
#2 Family Hotel in Harrisonburg
#2 Best Value Hotel in Harrisonburg
#4 Romantic Hotel in Harrisonburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Harrisonburg 3*
Number of rooms: 20
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Also Known As:
Country Inn And Suites Harrisonburg
Country Inn & Suites Harrisonburg Hotel Harrisonburg
Country Inn Harrisonburg
Harrisonburg Country Inn

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