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“Not up to Marriot standards!”

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Courtyard Harrisonburg
Ranked #9 of 22 Hotels in Harrisonburg
Certificate of Excellence
Williamsburg, Virginia
Level Contributor
230 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Not up to Marriot standards!”
Reviewed May 16, 2012

A faucet that dripped all night, internet that was so slow and weak signal that my browser kicked it off, renovations we weren't told about till we checked in had the exercise room and pool closed, unfriendly staff, a minimal breakfast, and if you have a room on the second floor make sure it is away from the center because lobby noise will keep you awake. The room was clean, the furniture Motel 6 quality and no road noise. The bar was closed too but they had a bartender selling drinks from a table in the front room. The hotel is down a side road with no sign on the main drag (University) so you have to find it by dead reckoning. There are at least 6 other hotels within walking distance of this one. Choose one of them.

Room Tip: Find a different hotel.
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lasrman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHerbst, General Manager at Courtyard Harrisonburg, responded to this review, July 26, 2012
Thank you for staying with us at the Courtyard, Harrisonburg. We apologize for the inconvenience of the renovations and that you did not enjoy your stay with us. After reviewing your comments, I do not believe the floor you were assigned was renovated at the time of your reservation. The entire hotel has been renovated wtih new furniture in the rooms along with fresh paint, wallpaper, drapery and carpet. Again, I apologize for the limited service with breakfast and our lounge. Due to the extensive public space renovations, we did have to limit some of our services at that time. I hope you will consider our hotel for future visits to Harrisonburg. Again, thank you and I apologize for the inconvenience and disappointment during your stay.

Sincerely,

Sara Herbst
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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299 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Corvallis, Oregon
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 3, 2012

James Madison University reunion so we supposedly got "special rates" but they were not so special - over $100/room. They had a two night minimum stay which was discouraging for some in our group. Breakfast was dry cereal, some fruit and yogurt. Coffee was horrible. Major renovation was not a problem except you could not use the stairs. The elevator was small and very slow. The workers doing the renovation were very polite and helpful as were the hotel staff. Ok hotel, but wonder if there isn't a better one in town.

Room Tip: All rooms seemed to be quiet
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  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank rpbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed April 14, 2012

Firstly, the hotel was challenging to find. Once we found it they did not honor our AAA discount. Secondly, I went to wash clothes. One washer & NO dryer worked. When I went to the front desk & told them they did give my $ back. I posed the question, how am I to dry my clothes? There was a pause (I felt as though they were thinking but not saying its not my problem). Then Brandon said, I can put them in our dryer. Also the room had no microwave or small frige. It was hot in the room & the ac unit didn't even cool the room down by morning. The hallways were stuffy as well as the laundry room. When I called to reserve a room I was told upon requesting the first floor that they were under construction. The room was clean & cozy but hot.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chipmunk007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 8, 2012

A standard Courtyard hotel.
Staff was very helpful, especially considering the major renovation that was happening. Becca at the front desk was very accommodating and helpful. The breakfast was standard, but the staff serving the breakfast was excellent.
We stayed in one of the newly renovated rooms, and can say that they're doing a nice job. In a few months this hotel should be in good shape.
A couple miles from James Madison Univ., it looked like one of the best hotel choices in town.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichBustrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reisterstown, Maryland
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 27, 2012

Probably the best of Harrisonburg, but an average Courtyard at best. The staff was a bit abrupt and the room conditions were not great. I was comfortable and ok with my stay. Breakfast was expensive and average, the fruit was not good. It was an average experience.

  • Stayed February 2012, traveled on business
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Helpful?
1 Thank lexduke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 19, 2012

its an ok hotel, it has a nice view. but we chose to stay for a quiet weekend getaway. what a huge mistake. the construction is CRAZY, our view was of dumpsters and the noise started (I'm not making this up) at 8 AM on a sunday morning!! the thumping, a nailing gun above our ceiling, our pictures shaking off the walls, contractors rolling loud carts on uncarpeted floors...it was a joke. the front desk person was extra unhelpful, just saying "oh sorry but the manager is out of town all weekend, what can i do" at one point she actually said "perhaps you paid via third part site and got a cheaper deal" (we did not) people were walking out at 9 am. So if you don't mind an early wake up call via pounding/hammers/stomping than this is for you. Oh, the morning breakfast was a joke, the cheapest one i've seen compared to other marriotts. as long time marriott fans, this was the worst experience with customer service we've ever encountered.

Room Tip: no rooms were immune from the noise, they posted on their website "lobby construction" but...
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  • Stayed March 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank HappyMDCamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, Virginia, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 10, 2012

It was a good stay at a Marriott.....nothing bad to say. We stopped in for a goods night rest and we got what we paid for!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Harrisonburg

Property: Courtyard Harrisonburg
Address: 1890 Evelyn Byrd Ave, Harrisonburg, VA 22801-3571
Phone Number:
Location: United States > Virginia > Harrisonburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Harrisonburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Harrisonburg 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Courtyard By Marriott Harrisonburg Hotel Harrisonburg
Harrisonburg Marriott
Harrisonburg Courtyard

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