We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Friendly Staff / Outdated Decor and Room Key System”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Country Inn & Suites By Carlson, Hampton
Ranked #6 of 26 Hotels in Hampton
Chicago, Illinois
1 review
“Friendly Staff / Outdated Decor and Room Key System”
Reviewed June 24, 2014

The staff is very helpful and friendly & their suites are very spacious. We stayed at this hotel 3 nights. The first night we had to move rooms 2 times. The 1st room had a sofa bed that sunk in completely on 1 side. The 2nd room's air conditioning was not working properly. We finally settled on the 3rd room. We were on the 3rd floor & it was like a sauna up there. You can feel the heat and humidity as soon as you walk out of the elevator. The staff was very friendly & cooperative & did not hesitate to offer us another room every time we had a problem. The hotel's room key system needs to be updated as well as the decor. For the price of the rooms, you would expect at least a flat screen in each of the rooms. They had the big tube TV's in the rooms. We had to keep going back to the front desk to reactivate our hotel keys - At least 2 to 3 times in 1 day. They informed us to keep it in the sleeve & away from credit cards & electronics which we did & it would still deactivate. During peak hours, there should be more than 1 person at the desk. I had to wait at least 10 minutes at 1 point while the attendant was taking a telephone call in the back. There were several other people in the lobby waiting as well. Breakfast was pretty good except for the sausages which were extremely dry & overcooked all 3 days we were there. It was your standard hot breakfast which included waffles, eggs & meat. The hotel's location is right off the highway with lots of shopping within a mile radius.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

323 reviews from our community

Traveler rating
    116
    77
    52
    35
    43
See reviews for
153
48
15
67
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
WC, PA
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 24, 2014

I happened to be in Hampton and stayed at this hotel for 3 nights. The rooms were clean and pleasant. I was upgraded to a small suite, which provided me more room than I actually needed so it made the trip a bit special. The location was great close to the highways and attractions of the mall. I look forward to staying here again on my next trip to Hampton

Room Tip: You'll want to be a Carlson Club member, silver members get free upgrades
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WestChester_Travler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 6, 2014

Stayed here once before several years ago. Some of the reviews made me nervous and almost scared me off about coming back. I was thinking the property had gone down or something. The employees & were great. Good neighborhood. Good prices.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bluedove1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 28, 2014

We stayed at this hotel on memorial day weekend. First when we walked into the lobby to check in the lady at the front desk was to busy chatting with the maintenance guy that she literally just ignored us while she laughed and joked with him, finally after 3min or so she said I'll be right with you. It was the most awkward experience we had at any hotel. The rooms were clean, but it was a surprise to find a big huge 1980's TV. no flat screen. That night we went to go into the pool and it was like a small overly crowded water park. There were kids from a basketball team plus guests and they hogged up the pool. My daughter had to sit in the jacuzzi until they left to be able to enjoy the pool, by then I was suffocating of how hot it was in there and could barely see with the heavy chlorine burning my eyes. That night I woke up around 1am to a car alarm going off in the parking lot and it wouldn't stop! I kept hearing it in my sleep..I looked out the window to make sure it wasn't our car but it wasn't. I put he pillow over my head and fell back asleep. The breakfast was decent, can't complain about a free breakfast and it was clean but we were bombarded by the basketball team again and then there were no tables to sit at. While we were going back to our room we heard the kids running like animals in the halls. We noticed that we forgot our toothbrushes and toothpaste at home and went down to front desk to ask for any extras and they gave us toothbrushes but ran out of toothpaste and no mouthwash finally she found one small envelope of toothpaste for all of us.
Then the next evening I wanted a cup of coffee since I was tired after coming back from a long day at Busch Gardens and my husband went to the lobby to look for some and asked the front desk and they said they only supply coffee in the morning? really? most of the hotels I've stayed in have coffee in the lobby 24hrs? Also one day around 11am I looked out the window to see the weather and we saw a man smoking a crack pipe right by the dumpster. it was scary so we felt a little unsafe when we came back to the hotel at night. The area itself is ok, but once you go up the road it's not that great. Overall the hotel was clean and we slept well, the breakfast was what you expect from a continental breakfast, if your looking for an affordable hotel just to sleep then you may like this one. On Monday when we were leaving the new front desk lady was super nice greeted us and was very friendly with a smile very welcoming too bad we were leaving.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wnliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
niravdpatel26, Manager at Country Inn & Suites By Carlson, Hampton, responded to this review, May 29, 2014
I am really sorry for your experience. Please call me at the hotel, I would like to discuss further so I can investigate the situation. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 28, 2013

This was our first stay at Country Inn & Suites and we were totally satisfied. It was a very busy weekend at the hotel but we were treated with professionalism and all employees were very friendly and pleasant. The room was large and clean. The only drawback to my husband was that the rooms didn't have flat screen TVs. That didn't bother me one bit considering everything else made for a positive experience. We will return.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paydh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
niravdpatel26, General Manager at Country Inn & Suites By Carlson, Hampton, responded to this review, November 30, 2013
Thank you for your kind words. I will share this with our staff. Please come see us anytime, we are here for you. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
Reviewed November 15, 2013

This was my third time staying at a Country Inn and Suites but my first time at this location. It is a clean, quiet and well decorated hotel. The breakfast featured hot waffles and the staff kept the area clean and stocked. Also the front desk personnel were friendly and helpful. This hotel is a great value for the money. Regrettably, I had to stay at a different hotel the second night...it was lousy compared to Country Inn.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank September G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hampton hotels
0.5 mi away
Candlewood Suites - Hampton
0.4 mi away
Hampton Inn Hampton-Newport News
1.4 mi away
Hilton Garden Inn Hampton Coliseum Central
Show Prices
Show Prices
Show Prices
1.2 mi away
Holiday Inn Express Hampton Coliseum Central
1.6 mi away
Embassy Suites by Hilton Hampton Hotel Convention Center & Spa
3.9 mi away
Crowne Plaza Hampton Marina
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Hampton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Hampton

Property: Country Inn & Suites By Carlson, Hampton
Address: 1551 Hardy Cash Dr, Hampton, VA 23666-2476
Phone Number:
Location: United States > Virginia > Hampton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 26 Hotels in Hampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Hampton 3*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Carlson, Hotels.com, Expedia, Hotwire, Travelocity, Priceline, TripOnline SA, Orbitz, Reservation Counter, Cancelon, Cheap Tickets and getaroom.com so you can book your Country Inn & Suites By Carlson, Hampton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn And Suites Hampton
Country Inn & Suites Hampton Hotel Hampton
Country Inn Hampton
Hampton Country Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing