I stayed at Embassy Suites this past weekend for a convention and from the moment we arrived the service was terrible. As a hotel employee myself, I was completely appalled by how they were treating guests. The front desk staff was rude and abrasive on Friday when we checked in, and the restaurant hardly paid attention to their guests at all. We saw our server a gran total of 3 times, when he delivered our water and took our order, when he dropped off our food, and when he dropped the checks. He never bothered asking us how we were doing, if we needed refills, absolutely nothing. I've never received such rude service in a restaurant. But the worst part was definitely finding out that they were serving individual yogurts that had expired on Oct 25, more than a week before the day we got them. I'm glad I checked the label before I ate it. Myself and two other friends of mine got very ill after eating the creme brulee in the restaurant as well, and I suspect it might be because more things in their kitchen is expired. I wouldn't stay here again even if it is convenient. The housekeeping staff taking care of the fifth floor however was very kind and helpful.
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- Also Known As:
- Embassy Suites Hampton Rd Convention Ctr Hotel Hampton
- Hampton Embassy Suites