Staff at check in was aloof and impersonal. I did not feel welcome. Later that evening I went to the desk to ask a question, stood 15 minutes behind someone trying to pay for a movie, and then the staff person told someone who just approached that they would be with them in a moment. Was I invisible??
I was very concerned after I read the following Notice on the elevator. I was not given this info when I checked in, but later picked up a copy from the front desk. “. . . we will be performing maintenance on all of the bathtubs in the hotel. Starting on Sunday, August 26th through September 5th, a maintenance person may need to enter your suite to work on the bath tub. This work will be done between the hours of 8:30 am through 6:00 pm. During this time, any “Do Not Disturb” signs will not be honored so the procedure can be completed. The process in each suite should take no longer than 30 minutes but the tub may not be able to be used for several hours afterwards. A note will be left advising you of the time necessary for the tub to cure . . .” Oookkaaay!! Please note that the Notice stated ‘Do Not Disturb will NOT be honored', and the tub may NOT be used for SEVERAL HOURS! I was on a tight time schedule and fortunately they did not enter my room. It was Labor Day weekend - probably not a smart business move and could have created problems. The room were clean and the beds (doubles not queens) were comfortable. Many other locations have a sink with mirror in the bedroom, this room did not.
The Omelet line was extremely long and slow, then order was given to the wrong person so I had to wait even longer. It was hard to find a seat, the plates and trays were never removed from the tables but the food was great. I have stayed here before with no problems. Would I stay here again? Hard to say, I did not feel as if my business was appreciated.
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- Also Known As:
- Embassy Suites Hampton Rd Convention Ctr Hotel Hampton
- Hampton Embassy Suites