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“george your awesome!!!!”

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Suburban Extended Stay Of Hampton
Ranked #11 of 26 Hotels in Hampton
Lancaster, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“george your awesome!!!!”
Reviewed June 21, 2014

I had an awesome stay! the room was very clean! the cleaning staff was awesome to if i needed anything they gave it to me....i want to send a big thank you to george it was the most upbeat an out going person there! i will miss ya george!
thank you lori

Room Tip: great place to stay!
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank caliesue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review, June 23, 2014
Thank You Lori!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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86 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Knoxville, Tennessee
Level 6 Contributor
277 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed May 13, 2014

On May 10th, I reserved one room for my family attending our daughter’s graduation at this hotel. In fact, I had three reserved three rooms (two from a different hotel). I put my mother in this location because it was a much superior hotel of the two reserved. The place is well kept. It had a mini-kitchen with min-frig.

However, there was no free continental breakfast available. This was a slight disappointment. It’s isn’t the Marriot or Sheraton. If you have modest expectation, you will enjoy this visit. There aren’t many perks. If you want to stay in a clean, great location hotel for ‘cheap,’ this hotel would be a good choice.

Room Tip: Parking is awkward with one-way entrance to the location.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DrGreen2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review, May 20, 2014
On behalf of our staff, I am writing to let you know how delighted we were to receive your kind words of praise. We strive to provide the best customer service possible to our guest at all times. But it is only through their eyes that we can accurately assess the quality of the accommodations and service we provide. We are committed to total guest satisfaction, and we look forward to your next visit.

Marti R.
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Philadelphia, Pennsylvania
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 25, 2014

This review is so pathetic, I debated on writing it. Having decided to do so, I will maintain my verbal composure as best I can.

After having made my reservation at Suburban, well en route, my mother called me to inform me I was denied accommodations. She proceeded to advise me of the reason. It was due to a poor review of the hotel. Hasenpfeffer!!! I have yet to write a review of Suburban Extended Stay of Hampton. Unfortunately, after two stays, this will be my first review.

Everyone was so delightful and helpful. George, and the beautiful young woman who always had her hair done so well. I complemented her on the "butterflies". Pardon me for not remembering your name. My first visit was through the Polar Vortex. On my second visit, the same held true of a lovely welcome by staff. One difference was that this visit I met Michele Massey, Director of Sales at the reception desk.

I had made some inquiries with regard to an extended period stay. Her demeanor in presentation of information was unprofessional. She was rude and abrupt in tone. I thought to myself, "perhaps she is having a bad day." I began to think, "I do not want to stay here for any period of time if it meant contending with Michele." She is ostentatious!

Choice Hotels, and the owner of this hotel should take a closer look at the staff representing them. In closing, I decided to eliminate this hotel while summering over from my winters in Jamaica. Your loss!

Room Tip: Avoid the Director of Sales, Ms. Michele Massey.
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank Abbi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 30, 2014

I would like to thank George for the customer service at the suburban extended stay George was great and was ready to help with anything that was need during my stay!!!!

I can not wait to stay there again!

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Troy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review, January 31, 2014
Thank you for your review. I am sure George will be happy to hear that he was able to assist in making your stay here a good one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia, United States
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 10, 2013 via mobile

Just needed an overnight stay so didn't really want to pay to stay somewhere expensive...was given an early check in, the front desk representative (I believe her name was Takiyah) was great, made check in quick and easy. Room had a queen sized bed, partial stove top, microwave, refrigerator and freezer. Room was clean and comfortable, the shower was great. Only downfall is if you have a small child you don't have the option to give them a tub bath because it was a stand up shower only. They are in the process of upgrading the tv's in the rooms so some have older models while some have newer flat screens. Not all cable channels are accessible but I guess that would only become an issue if you were staying for an extended amount of time. Only issue was the fire alarm blaring in the morning. Would definitely stay here again.

Stayed November 2013
Helpful?
Thank JustHaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review, November 15, 2013
Dear Taa721,

Thank you for taking to time out of your day to write a review. We appreciate all feed back.

We are working on replacing all of our TV's and should have that task complete soon. In the spring we will have new furniture pieces in the room as well. We look forward to seeing you again soon.

Marti
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Hampton, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 16, 2013

I have stayed at this hotel several times and will recommend it to anybody. They have made my stay extremely comfortable and all staff has been accommodating. George has been there every time i have stayed there. He's super in his delivery with all guests. A great listener and very imformative. LaShonda has also went out of her way to be helpful always smiling and I'm very grateful to her for the computer assistance with the free wifi. The manager, Marti has always been available and helpful. She has a warm welcoming demeanor. I feel as a friend when speaking with her. Suburban has always been clean and orderly. The team that keeps the hotel together have always been really sweet. Maintenance was quick to show up when i put in request for my stove burner to be replaced. i didn't wait even ten minutes before he showed up. Great stay......Thank you......Susan M.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review, November 15, 2013
Susan,

Thank you for all your kind words, the team is always happy to hear when they are doing well.
Giving the very nature of the business , the hours are long and demanding. that is why it is truly rewarding when a guest recognizes our staffs efforts and take the time to say so.

Marti
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Hampton, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 13, 2013

I find it pretty hilarious that there are "excellent" reviews for this hotel. I don't know if they logged on and rated themselves or what, but they in no way match the experiences I have had at this place. I WOULD AVOID THIS PLACE, THERE ARE PLENTY OF OTHERS TO CHOOSE FROM IN THE AREA.

Here are a few highlights of my stay at the Suburban:

1) First off, I do have to agree that the staff is very friendly. That is completely true, they are very nice. That is where the list of positives end.

2) The front desk closes at 11 pm. Not a big deal, but if you are coming in late from out of town it is something to be aware of.

3) The rooms are terrible. Not only is the furniture & bed run down in general, Highlights have included: cabinet doors that were literally falling off of the cabinets when I arrived, furniture that was falling apart, rooms that absolutely wreaked of animals (it smelled like a wet dog was still living in my room - I don't know what they do with that $70 some dollar pet fee, but it is clear that they don't spend it doing a thorough clean of the rooms), clogged toilet when I checked in, leftover food in the room, subpar cookwear, etc. Truly, the smell of the room alone was just awful. The first time I stayed, I tried to air it out but it didn't help. I asked to switch room and before I even could explain why they said sure no problem - implying that they KNOW that the rooms smell terrible and that it happens so often that they don't even bat an eye when you ask to change. This shouldn't be the way it is.

4) Prostitutes around the hotel. If you are looking for that kind of thing, you may enjoy this place... but for me, this is not what I am looking for in a temporary residence. The staff knows about it and even laughed with me. I guess they don't see a problem with this...

There are tons of other hotels & extended stays in the area. Once I was able to negotiate a lower rate with one of them, I left the Suburban immediately. I would recommend looking elsewhere.

Room Tip: Look elsewhere
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review, December 18, 2013
George S. Thank you for taking the time to write a review. I am happy to hear the staff treated you well. Being an extended stay hotel we do have limited office hours, however we do have the information posted explaining how to reach the after hours call service. When the office closes we also lock our doors thus allowing only quest with active room keys to enter the hotel after hours. I do apologize for having checked you in to a room that was below our standards. I assure you the issues you mentioned have been addressed by the maintenance and housekeeping staff. I am happy to hear that the front desk offered you the best customer service possible and changed your room without asking for an explanation. We do our best to accommodate all of our guest request with out question whenever we can.

General Manager
Marti R.
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Additional Information about Suburban Extended Stay Of Hampton

Property: Suburban Extended Stay Of Hampton
Address: 1616 Hardy Cash Drive, Hampton, VA 23666-2400
Phone Number:
Location: United States > Virginia > Hampton
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 26 Hotels in Hampton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Suburban Extended Stay Of Hampton 2*
Number of rooms: 141
Official Description (provided by the hotel):
When booking at our Suburban Extended Stay(R) Hotel in Hampton, Virginia, you can feel at home in relaxing guest rooms with a variety of amenities near the Hampton Coliseum. Hampton boasts several world-renowned sites and attractions, some of which include: Fort Monroe Busch Gardens Europe Hampton University Hampton hotels also provide easy access to the Langley Air Force Base, which is one of the oldest operating Air Force bases in the nation. You can always depend on our pet-friendly extended stay hotel in Hampton to deliver full-service amenities like: Free WiFi Truck parking Outdoor parking All of our beautifully-decorated guest rooms feature TVs, coffee makers, microwaves, refrigerators, irons and ironing boards. Long-distance travelers will appreciate our guest laundry services. Enjoy the best combination of cozy accommodations, friendly service, wonderful amenities and affordable rates at the Suburban Extended Stay Hotel in Hampton, VA. Book now - we look forward to hosting you soon! ... more   less 
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Also Known As:
Suburban Extended Stay Of Hampton Hotel Hampton
Suburban Extended Stay Hampton
Extended Stay Hampton
Hampton Extended Stay

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