We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convenient, Clean and Friendly Staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Candlewood Suites - Hampton
Ranked #7 of 26 Hotels in Hampton
Reviewed December 7, 2012

The staff at this Candlewood Suites is TERRIFIC! Everyone has been very helpful for the three weeks that I have stayed here. One morning, one of the staff members even scraped my frosty windows before I headed off to work. The pantry has excellent choices for meals/snacks and use of the laundry facility is free. Easy access to Interstate 64, too.

  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Connie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (143)
There are newer reviews for Candlewood Suites - Hampton
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

100 - 106 of 143 reviews

Reviewed December 2, 2012

property recently renovated.this property was very nice before the renovation. laundry and gym on property. great experience at this location. staff was very friendly and courteous. I would recommend this location for business or pleasure. great location for extended stays

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank leonX_756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

Overall my husband and I's 2+ month stay here was nice. We just relocated to the area and we had to stay here while we waited to get into our new house. The staff overall was very helpful and friendly. Aside from one assistant manager, during the stay I had zero complaint on any staff I encountered. Our room was clean and it was a very bearable 2+ months in a hotel .

Now had I written this review the day I left the hotel it would have been nothing but praises.

HOWEVER, after we checked out we encountered a great deal of headaches.
We accidentally left a bag of our belongings, one item extremely important. We checked out on a Sunday, I called Monday night when we realized they were gone and they said they would call us the next day. No call received. Called back on Thursday to be told our items were thrown away. The items were obviously not trash and were wrapped up to be protected. I was so disturbed that they were not put in a lost and found that I called guest services. They informed me that they should have put the items in a lost and found for 30-60 days. Guest services said that they would look into it and try to rectify the situation. They explained that it normally takes 48 hours but that I should hear something by the end of the weekend. Tuesday rolls around and still nothing. I called guest services back and they checked into it saying that the hotel claimed not to have received the original case and they would look into it and the GM would call me. I waited around until Thursday (Today) with still no call from the GM. Called guest services back only to be told immediately that it was my fault for leaving it and there was nothing he would do. I got off the phone even more aggravated that I had been lead to believe something was going to happen to rectify the situation that I called back and spoke again with someone else. They called the hotel again and they just claimed that our items were not found and that was the end of all conversations. My husband and I both are incredibly upset about how everything was handled. Yes, it was our fault for leaving a bag. However, it was clearly not trash and should have been placed in a lost and found. We stayed there for over two months; they could have at least given us a courtesy call asking if the items were trash. The hotels actions, as well as guest services actions, disappointed us. We are likely never to recommend or return to a Candlewood Suites. Possibly even boycott any other hotel associated with Candlewood after this experience.

Poor Customer Service is a deal breaker.

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jamie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Very nice comfortable rooms for long term stays away from your real home. They provide washers and dryers for free during your stay. They are very helpful and friendly. Adam and Diane are awesome. Because of my husbands work we have been here for several weeks and could turn into several months depending on the job so this has literally become our home away from home. Everyone here makes you feel at home as well. We recommend this hotel to anyone.....especially ones that travel with pets. Very clean, especially friendly and very affordable!!

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Laurie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

I live in the Hampton area in a neighborhood along the waterfront, and during Hurricane Sandy, my neighborhood flooded badly. My husband was on 24 hour duty and I was scared to be alone in our home with our two dogs in case power went out. I called the Candlewood Suites at 9am to ask when the earliest check in time would be (ordinarily 3pm). A guy named Adam was at the front desk and told me to come on in as soon as I wanted... he didn't want me to be stranded in the storm. When I arrived, I was visibly shaken up by the drive and my dogs were antsy and barking. Adam and another staff member Dana told me to relax and not worry about anything. They gave me a room near the front desk in case I needed anything, offered me a list of DVDs, and made me feel very safe and at ease. I was genuinely touched by the lengths they went to to make me feel comfortable after a stressful few hours. I would recommend this hotel to ANYONE, if not for any other reason (the rooms was also big, clean, and comfortable), because the staff was amazing. I am very thankful to them!

  • Stayed: October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank angela r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

Staying here was a very pleasant experience for my partner and me. We only stayed for three nights but plan on going back in the near future and staying longer. The rates were low and the suite was extremely comfortable, spacious and clean. It's a very relaxing place and you are made to feel right at home. Everyone at the front desk was very polite and congenial. I will definitely recommend this hotel.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sunshine1252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2012

My family stayed here, in late August. We were there for a family emergency, and the staff was extremely accomodating. The rooms were clean, and the hotel was lovely. I would highly recommend this hotel.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dorothy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hampton hotels
1.9 mi away
Hilton Garden Inn Hampton Coliseum Central
0.5 mi away
Country Inn & Suites By Carlson, Hampton
4.4 mi away
Crowne Plaza Hampton Marina
Show Prices
Show Prices
Show Prices
0.7 mi away
Hampton Inn Hampton-Newport News
2.1 mi away
Embassy Suites by Hilton Hampton Hotel Convention Center & Spa
1.7 mi away
Holiday Inn Express Hampton Coliseum Central
Show Prices
Show Prices
Show Prices

Been to Candlewood Suites - Hampton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites - Hampton

Address: 401 Butler Farm Rd, Hampton, VA 23666-1576
Phone Number:
Location: United States > Virginia > Hampton
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Hampton
Price Range: $91 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites - Hampton 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
New Renovated Guest rooms. Feel free to experience the Candlewood Suites Hampton, VA. Enjoy our extended stay hotel offering apartment like studio and one bedroom suites, similar to corporate housing. At this recently renovated hotel, enjoy our new Comforts of Home Bedding Collection, fully equipped kitchens, free local calls, and stay connected via our free high-speed Internet access. Unwind in our complimentary fitness center while using our free guest laundry. Visit the Candlewood Cupboard, our on-site convenience store, and charge it to your room. We are a pet friendly hotel (fees apply). The hotel is convenient to numerous businesses, Langley AFB, Fort Monroe, NASA Research Center, Ft Eustis, Hampton Coliseum, Hampton University, Newport News Naval Base, and Hampton Convention Center. The hotel is 21 miles from Norfolk International Airport (ORF). US Armed Services and government employees are welcome at Candlewood Suites Hampton which always offers government per diem rates. Whether staying for business, pleasure, or relocation, the caring staff at the Candlewood Suites Hampton is ready to serve you! Consider us home while visiting Hampton Roads, Yorktown, Newport News, Williamsburg, Norfolk, and Suffolk, VA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, Travelocity, TripOnline SA, Orbitz, Hotwire, Cancelon and getaroom.com so you can book your Candlewood Suites - Hampton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites - Hampton Hotel Hampton
Candlewood Hampton
Hampton Candlewood Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing