Pros - Cheerfully decorated, bright room with a nice view of the boats tied up to the marina. Wonderful restaurant staff and good breakfast eggs at the buffet. Halfway between Williamsburg and Virginia Beach.
Cons - During a three night stay in room 325 (8/10-13) each morning we noticed other guests' room service trays on the floor, left out for the staff to remove. On two out of three nights, when we returned 8 or 10 hours later, the moldering food was still there on the floor. Not a good sign. Then we had lots of problems in the bathroom: The seat came off the toilet five minutes after we arrived, and we fixed that ourselves. The shower dripped rapidly the whole time. The drain in the only sink was very slow. We decided to let all this go. However, the drain in the shower was so clogged that after a three minute shower, we were standing over our ankles in water.
So...at 11 am on our second day, we called the front desk, and they said maintenance would fix the shower and the sink. We left for the day, returned at 4 pm and nothing had been touched. We called again, and the desk said they couldn't find our request. We asked to speak to the manager, and were told that everyone was in a meeting, and no manager or person in charge was available. We said we would expect something to be taken off our bill, and to please convey our dismay to the manager. The bill was slipped under our door the next morning, but no charges were removed. By this point we weren't surprised. We decided not to raise our blood pressure with a fight about it.
The lack of care for this facility is a shame, because it really could be a pretty hotel.
- Official Description (provided by the hotel):
- Nestled between renowned Hampton University and the celebrated Virginia Air & Space Museum, our lodging is the only waterfront hotel in Hampton, VA. Our newly renovated guest rooms provide floor to ceiling views of downtown Hampton or the Hampton River. ... more less
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- Also Known As:
- Crowne Plaza Hampton Marina Hotel Hampton
- Hampton Crowne Plaza