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“Definitely not a 3.5 star hotel.”

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Crowne Plaza Hampton Marina
Ranked #10 of 26 Hotels in Hampton
Reviewed February 15, 2014

Paid $69 through priceline. Would really complain of I'd paid more. Even though rooms are very outdated, service was average at best. Housekeeper was all cleaning rooms at 7:00 pm. Vowed to leave at 7- don't blame her. May explain why the showers have mold in them. Is this hotel in trouble? Not a 3.5 star hotel!

  • Stayed: February 2014
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1  Thank tepowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded March 3, 2014

Dear tepowell,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We do appreciate your high score for Cleanliness. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made to ensure a more positive experience for you and our future guests.

Thank you again for your review, we hope to have the pleasure of having you as our guest again. If there is anything we can do to make your next stay more successful, please don't hesitate to speak with a member of our staff.

Sincerely,

Adrian D
Case Manager
IHGCare

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264 - 270 of 491 reviews

Reviewed February 15, 2014

This hotel is great.

We went for their Valentine's day special which included champagne, and chocolates covered strawberries delivered to the room. We stayed on the 9th floor, which had a great view of the marina and Hampton U! And surrounding area. We live in the area, but still enjoyed it.

The room were spacious. The bed was very comfortable, and sheet clean. The bathroom was a little small and the shower's hot water pressure kind of sucked. The shower tile of the floor was really gross, so I put a towel over it to not see it. The TV was NOT digital and the channels were really snowy. The internet worked and was good.

The breakfast the next morning was complimentary and AWESOME!

Stay here if you want a nice room and good service.

  • Stayed: February 2014, traveled as a couple
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Thank ohtempus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded November 8, 2014

Thank you for writing a review of our hotel. I have taken note of your valuable comments and will share them with the staff. Your comments are important to us and we will use them to improve our efforts. We look forward to serving you in the future.

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Reviewed February 11, 2014

There was a big glob of soap or lotion on the bathroom wall.
And something sticky (gum?) on the side of the bed. Pretty disgusting. We had a big group at the hotel and some of my friends had to move to different rooms because the heat didn't work in several of the rooms.
This first morning they ran out of items at the omelet station because nobody had told the cook about a large group being at the hotel. Service was slow coming. Much better the second morning.

  • Stayed: February 2014, traveled with friends
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2  Thank Petra0320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded February 26, 2014

Dear Petra0320,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed February 1, 2014

Very nice location on the Marina, room are open and spacious. Could use some upgrades the decor in the rooms is tired. Would also recommend both microwave and frig in the rooms would be a real plus.
Excellent breakfast in the morning, staff is very friendly and helpful. Beware of the elevator in the parking garage, it is slow and smells.
the bar is over priced for both beer and cocktails. Serves to walk the two blocks to the local restaurants with knock your socks off menu including a awesome selection of microbrews.

Room Tip: ninth floor on the south side is a great view
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  • Stayed: January 2014, traveled on business
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Thank mulemobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded November 8, 2014

Thank you for your feedback. We are glad to hear you found our breakfast.excellent t in the morning and our staff to be very friendly and helpful.
We look forward to your next visit. Thanks again!

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Reviewed January 24, 2014

This place was beautiful. Awesome view of the marina and the harbor and the price was excellent. It was under 100 a night at the time I stayed there and that's very good for a Crowne. Free parking, beautiful room. I'd definitely stay there again and probably will. Stay away from the restaurant for lunch or dinner...they can't cook. Nothing worse than biting into a half cooked shrimp.

  • Stayed: January 2014, traveled on business
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Thank fallsfireryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMofHamptonMarina, General Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded January 25, 2014

Dear Fallfireryan,

Thank you so much for writing a review regarding your most recent stay at the Crowne Plaza Hampton Marina. We appreciate your feedback and we take what you say to heart. What great things you said about us! I am disappointed in your thoughts of our restaurant, as we take pride in our newly designed menu, I am so disappointed that is wasn't up to par! I once again thank you for writing about the Crowne Plaza Hampton Marina and the next time you stay with us I would like you to contact me personally and I will make sure your food in our restaurant is flawless.

Thank you again - Bridget Hawks.

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Reviewed January 13, 2014

In addition to its beautiful location, Crowns Plaza Hampton Marina stands out as a place where you find the most friendly and courteous people in the business: Abiya and Latanya at the Front Desk! They are ALWAYS professional, friendly, courteous, and helpful! And they greet you with a beautiful smile!!

Room Tip: Top floor with view of the marina
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Stayed: January 2014, traveled solo
1  Thank Leil l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMofHamptonMarina, General Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded January 16, 2014

Dear Autumn,

Thank you so much for writing a review on your most recent stay at the Crowne Plaza Hampton Marina. We appreciate the lovely things you said about Abiya and LaTonya. We do find them to be great employees! We hope to see you soon, thank you for staying at the Crowne Plaza Hampton Marina.

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Reviewed January 9, 2014

The hotel itself is very beautiful with an amazing view. The staff is kind of alright except they aren't that invested in the customer service part of there job. The bar and the restaurant were very nice. I loved in the summer when the Oyster bar and grill is open.

Room Tip: It's worth the extra money for a marina view, just make sure it's above the 2nd floor.
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  • Stayed: August 2013, traveled solo
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Thank Autumn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded November 8, 2014

We appreciate you taking the time to share your feedback regarding your stay. We are happy to hear you found the hotel to be beautiful. We will be sure to share your comments with our staff here at the hotel. We wish you safe travels and we look forward to your next visit. Thanks again.

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Additional Information about Crowne Plaza Hampton Marina

Address: 700 Settlers Landing Rd, Hampton, VA 23669-4035
Phone Number:
Location: United States > Virginia > Hampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 26 Hotels in Hampton
Price Range: $91 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hampton Marina 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
Nestled between renowned Hampton University and the celebrated Virginia Air & Space Museum, our lodging is the only waterfront hotel in Hampton, VA. Our newly renovated guest rooms provide floor to ceiling views of downtown Hampton or the Hampton River. ... more   less 
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Also Known As:
Crowne Plaza Hampton Marina Hotel Hampton
Hampton Crowne Plaza

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