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“From No Internet to a Meeting Room Disaster!” 1 of 5 bubbles
Review of Crowne Plaza Hampton Marina

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Crowne Plaza Hampton Marina
Ranked #10 of 26 Hotels in Hampton
Waynesboro, Virginia
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“From No Internet to a Meeting Room Disaster!”
1 of 5 bubbles Reviewed November 3, 2013

I recently stayed at the Crowne Plaza for a business meeting. Upon check-in, I was upgraded due to being a IHG Rewards member and I had a very nice 8th floor room overlooking the marina, but that is not why I was there! My first priority was to log in to a business meeting online and I found out 15 minutes before my meeting that the internet in the hotel was not working. The front desk told me just a few minutes earlier to navigate to their wireless connection and click on Terms of agreement. I continued to try throughout the afternoon and evening and was continually prompted to enter a log in and password though the front desk continued to tell me that I didn't need to do that. This continued into the next morning and I never did get online. I finally gave up completely since I had to go downstairs to the meeting room for my conference. This was when things really deteriorated so please note that if you ever need to book a meeting or other event at this facility, be certain to inquire about other meetings that might be going on simultaneously. As is turns out, just on the other side of a thin dividing wall of our meeting room was a lively group that spent the entire morning not only whooping and rejoicing, but also singing and clapping their hands! Our group of higher education administrators and scholars were unable to hear our presenters despite having amplification. To say the least, the entire experience for us was a complete disaster!

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Gloria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hampton Marina, responded to this review, November 18, 2013
Dear Gloria H,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry for the problems you experienced with the WiFi service. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

446 reviews from our community

Traveler rating
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    91
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Columbus, Ohio
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed October 26, 2013

You can't beat the location of this hotel. It is right on the Hampton River with excellent views of the nearby marinas. You can walk 10 minutes to some good places to eat and drink.

Our room was dated and the furnishings need to be updated. The walls are beat up and the carpets are torn and stained. On a positive note, the bed was comfortable and the room size was good. The sliding doors on the shower would not open easily or at all, but after reporting this to the front desk they were promptly fixed and worked very well.

This could be a great place to stay if the rooms were updated.

Room Tip: Get a room overlooking the harbor, the views are excellent.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NauticalEndeavorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hampton Marina, responded to this review, November 12, 2013
Dear NauticalEndeavorer,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We truly appreciate the high scores for Location, Service, and Value. We take all of the reviews we received very seriously. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olney, Maryland, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 18, 2013

The location of the hotel is great however the rooms have mold and wet floors in them. As a Hampton Alumni, I stayed in this hotel this past weekend and ended up sick from smelling mold all weekend in my hotel room. The carpet was so wet we had to wear our shoes in our room which normally I never do. The maids and service in the hotel was very good and everyone was extremely nice. When we checked out we were told the GM would contact us by Tuesday and now that it is Friday I am still awaiting a phone call. This Hotel it the perfect location on the water and close to Hampton University. I am not sure what plans they have of correcting this issue but you would think that if they would have addressed it before last homecoming weekend. They need to replace all of the carpets and padding in all of the rooms because just shampooing them will not take care of the issue. I hope this is corrected before next homecoming so we can have a better experience.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMofHamptonMarina, General Manager at Crowne Plaza Hampton Marina, responded to this review, October 22, 2013
Dear KarenP:
Thank you for taking the time to write a review about your most recent stay with us at the Crowne Plaza Hampton Marina. I am glad that I was able to speak with you in person regarding your stay with us and thankful that we were able to get a understanding of what happened during your stay. We look forward to seeing you next year and if you need anything else before your arrival next year we will be more than happy to take care of you. Thank you again for letting us speak with you.
Thank you,
Bridget Hawks, GM 757-727-8913
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed October 14, 2013

We stayed our Homecoming weekend there and were really unpleasantly surprised and disappointed. Our first room reeked of damp, musty, mildew from very wet carpet. Should this not dry properly, the hotel could be looking at black mold and the necessity of shutting down the 7th floor.

Room Tip: No room on the lower end of the 7th floor is safe right now. 701 - 709.
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ERJ5086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMofHamptonMarina, General Manager at Crowne Plaza Hampton Marina, responded to this review, October 17, 2013
Dear Guest,

Thank you for writing in regards to your most recent stay at the Crowne Plaza Hampton Marina. We are sad to hear that your stay was not enjoyable and we apologize for the issues you experienced. We are definitely looking into your concerns as we take this issue very seriously. We hoped you enjoyed the remainder of your Homecoming festivities and we hope that we can serve you again in the near future !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 10, 2013

The hotel has a wonderful staff and Victoria in Latitude 37, the bar, is awesome! The rooms are clean and comfortable and the view of the marina is beautiful. There is a convenient parking garage with free parking on property and the hotel is right on the pier.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jpbtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review, November 8, 2014
Thank you for reviewing our hotel. We are happy to hear that you find our hotel and the staff to be friendly and the hotel to be clean. We are glad to hear you enjoyed the marina view.
We will be sure to share your review with our team here at the hotel and we look forward to your next visit! Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

If you are planning a trip to Hampton this is a lovely place to stay. The hotel is very conveniently located to all this part of Virginia has to offer and the views from the maria rooms are spectacular.

Room Tip: Recommend marina view rooms on higher floors
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JNW74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review, November 8, 2014
Thank you for reviewing our hotel. We are happy to hear that you found our hotel to be very conveniently located. We are happy to hear you found our marina rooms spectacular.
Thank s again and we wish you safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 7, 2013 via mobile

Cecibel was extremely friendly and we enjoyed our conversation with her while Ashley delivered excellent service and we enjoyed the two of these young ladies over Chef Marcus' exquisite dinner entrees. We will definitely come back to the Crowne Plaza Hampton Marina

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Andrea196979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this review, November 8, 2014
Thank you for your review of our hotel. We will be sure to share your comments with Cecibel, Ashley and Marcus. We are glad to hear you enjoyed the excellent service. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hampton Marina

Property: Crowne Plaza Hampton Marina
Address: 700 Settlers Landing, Hampton, VA 23669
Phone Number:
Location: United States > Virginia > Hampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 26 Hotels in Hampton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hampton Marina 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
Nestled between renowned Hampton University and the celebrated Virginia Air & Space Museum, our lodging is the only waterfront hotel in Hampton, VA. Our newly renovated guest rooms provide floor to ceiling views of downtown Hampton or the Hampton River. ... more   less 
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Also Known As:
Crowne Plaza Hampton Marina Hotel Hampton
Hampton Crowne Plaza

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